752 comments found.
How can i change Onum cart icon? where is the file?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, how can i setup 2 columns on a shop page in mobile view? Thank you
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
My website, digitaldivemarketing.com is having problems. The team sections show up in a row on the backend but when published, they are all huge and in one row. Additionally, the accordion does not work properly.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I have 1 license for Onum Theme. I want to quit this site that i have installed now. How can i unregister the theme from there and reinstall and register in a new domain, please.
Thank you in advance !
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Is there any update for your theme, I see that when hovering on the wp-admin left side bar options of sub-menu dont appear and I cant edit pages via classic editor (not elementor)?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello! I am having difficulty with the contact forms and locating where to change what email the form data is sent to. Can you please advise? Thank you!
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hey im having problems with one of your buttons please contact me asap
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I like your theme. Trying to choose a theme that can purchase select products using woocommerce. I’m concerned about purchasing this theme because of your statement in the documentation…. “WooComerce Shortcodes – shortcodes for WooCommerce, theme custom shortcodes are not included in this.”
1. Basically this suggests you don’t fully support WooCommerce… Are there plans to make this work?
2. Do you plan on long-term support of your theme?
Hi,
1, Our theme does not support fully WooCommerce. Compatible with WooCommerce: http://wpdemo.archiwp.com/onum/shop
2, Yes, We have a plan for long-term support of this theme.
Thank you for your interest in our theme!
where can i access the php files?
Php files? Sorry I not understand your question. Thanks
Hello, I purchased your theme and Im getting that the “Slider Revolution” plugin requires as update. Could you kindly provide me with the update for that?
Thank you and keep up the great work!
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Is it possible to change the heading type (h6) of the “Onum Tab Titles” widget to H2 or something similar? Could you tell me how?
Hi,
Sorry, currently not supported to change the heading type of the “Onum Tab Titles” widget.
We will add this option in the next update version.
Thank you
Hello, hope you are good, I have a problem regard editing the main page via Elementor tool. Once I open it, it shows a black empty page, and then there is a message written as ” You can’t edit this page, and voila as if I did not make any changes for the website.
I tried everything to troubleshoot this problem but it did not work out. I need your help regarding this issue as soon as possible.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I always face a problem constantly, when i enter to “elemetor page” ,The page freezes upon loading, and nothing appears after that! I want to solve this problem as soon as possible.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Where can i find the html code for each of the pages.?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I’m having a little issue with the Onum theme I bought. I already installed the SSL, but I’m still getting a non secure with the theme. Mainly saying the images. Any advice on to fix that?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello We are planning to purchase this template before that we have some questions in mind. 1. Do we get all info-graphics, shapes and images as it is if we import dummy data? 2. Can we change the shape & images after import dummy data?
Hi,
1, Yes, you’ll get all info-graphics, shapes and images when you import dummy data.
2, Yes, you can easy change the shape & images after import dummy data.
Thank you for interest to our themes!
Hey ! I just bought your theme !
I have a question : if i edit a file here : onum-child > inc > frontend > breadcrumbs, i can’t see on my website the modification. Where am i wrong ? Thanks !
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
done : https://oceanthemes.ticksy.com/ticket/2644262
waiting for your answer 
Sorry, we’ll check and support problems for you as soon as possible. Thanks
Hi. Can we keep the CTA button in the header visible in mobile version? What is the best way to do it?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi. I have tried the ticket earlier but it says: Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Hi,
If you use Onum latest version and use the header builder function. You can keep the CTA button in the header visible in the mobile version.
http://oceanthemes.net/docs/onum/1-header-content/Best Regards,
OceanThemes
Good afternoon,
How do I make these sliders automatic?
I will have a print to better illustrate:
https://www.rioartedesign.com.br/rad/slider.pngThanks.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I am not able to import the demo content after installed in AWS. Kindly support me in how to impotrt it.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
