12820 comments found.
I have encountered another problem in the Theme for Travellers . In the Theme in the dashboard for both you and your partners if you want to o upload a tour you cannot upload pictures.Even if partners goes through their dashboard to upload a tour they cannot upload pictures manually How may you assist me
Hello There,
Please directly work with us by “submit a ticket” with detail description (photo, url, admin account,..) that related with your issues into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only.
Thank you for contacting us here.
Regards!
Hello,
I would like to know if the theme supports multisellers.
Could a company that wants to register publish and manage its hotel or b&b independently?
Thanks.
Hello There,
Our Theme do support Partner function which allow user to register in your site as Partner who able to create & sell their onw product to get commission from each sold.
You can please check on here for more detail:
https://docs.travelerwp.com/partnerIf there is any further questions or issues please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only.
Regards!
I have 2 websites both using your traveller theme, how i can import data from one to another – thanks
Hello There,
Thank you for contacting us here, please have look at these information:
You can use Duplicator plugin to clone one website to another. Kindly note: In case clone website B from website A, all data in website B will be removed and replaced with data from website A.
If there is any further questions or issues please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only.
Regards!
Sorry again, i need to buy the woocommerce booking system plug in to add the booking in your theme?
Hello There,
We do support Woocommerce booking option in our Theme already, so you can surely setup and select Woo as booking option.
If you are use Woocommerce booking you will able to take Woo booking & payment process. Please check on this guide for more detail:
https://guide.travelerwp.com/docs/other-feature/booking/woocommerce-booking/#post-1084and
https://docs.travelerwp.com/payment-methods/woo-commerce-checkoutKindly let us know if any further questions you need to get more, we are willing to see and check on this to help you.
Looking forward to be your partner soon.
Regards!
Hi, it’s possible to add the number of people on your booking system? Thks
Hello There,
Please give us more detail about your booking services, we mean that our Traveler Theme support 6 features tourism services are Tour, Hotel, Car, Car transfer, Activity, Rental and each of them has their own booking features.
Kindly give us a detail question then we can better understand and clear answer to help you.
For more information, please visit us here:
- Demo: https://travelerwp.com/
- Documentation: https://docs.travelerwp.com/
Looking forward to be your partner soon.
Regards!
Hello, this is a pre sales question. If I keep my blog in a different WP installation (subdomain or subdirectory), can I still show the activities and tours from the main domain in the blog posts? via widget, code, etc… ex. blog.agency.com/ will show the tours from agency.com
Hello There,
We saw that your account is purchased already, thank you for become our partner wish you all success with your business.
If there is any further questions or issues please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only.
Regards!
Hello, thanks i’m already exploring and adjusting the theme for our website. Kind regards,
Hello There,
Thank you for your detail information, wish you all the best of luck with your business.
Please do not hesitate to contact us by “submit a ticket” into our support system.
Regards!
Hello,
I use mixmap theme and am having a issue which most might have i uploaded a front back background image in row,but the placer image still goes over it? How can or where is the placer image to remove.
Thank you
Its ok i found it.
Hello There,
Thank you for letting us know you have done with this. Wish you all the best of luck with your business.
If there is any further questions or issues please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only.
Regards!
My project is about a platform that sells tourism packages on specific days.
I need data from companies like booking.com and tripadvisor, about the price and availability of accommodation and flights.
When prices and availability of accommodation or flights change I need it to be updated automatically in the tour packages on my website.
The checkout must be done on my website with payment directly to these companies to book flights and accommodations automatically.
A percentage of the order amount will be paid to my website.
Can this theme do these functions?
Thanks.
Hey guys! hote list is not working on homepage and other user reported this issue too: https://www.hotelesenica.pe/
Hello There,
Please make sure that you are running our last version 2.9.1 on your site.
For hotel shown in result, please make sure that you have setup price & availability rooms for all hotels already.
Moreover, please set book before number of day as 0 which allow customer to search and book by the current date.
If there any further issue or questions please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Regards!
Hi, This theme shows hotels and flights available on websites like booking.com and tripadvisor?
Can flights and accommodation be purchased automatically at these companies? With the checkout on my website?
Hello There,
Flight service we do support in our Classic layout only, you can please check on the demo here:
https://travelerwp.com/home-layout-default-traveler/You can please try to make the search for booking then see how is our system wok. Sorry that we do not clear well about automatically purchased, can you specify this please?
For more detail, please visit our live documentation here:
http://guide.travelerwp.com/Regards!
when the customer buys a tour package, which company will be responsible for booking the flights and accommodations?
Does the theme have any APIs connected with companies that provide online travel services?
Hello For the theme rental marketplace, I would like to be able to rent the rooms for the half-day, day or nights How much will it cost me to develop the rental per day from 8 am to 6 pm for example and half a day? Thank you for your reply Phill
Hello There,
Unfortunately, at this present our Dev team do not handle to take any customization job so we cannot confirm or tell you about the cost or fee.
Please ask for other 3rd party Dev (better located in your area) to get more information about this matter.
Regards!
Hello How much would the development cost for a reservation per day, or half-day for hotels or other
Hello There,
Unfortunately, at this present our Dev team do not handle to take any customization job so we cannot confirm or tell you about the cost or fee.
Please ask for other 3rd party Dev (better located in your area) to get more information about this matter.
Regards!
I renew my support because the last WP update crashed my theme, and chinetheme, I submitted the ticket but it’s not working as well because the support is expired … it is not I just renewed it, and by the way to renew every 6 months for 1 question is a bit heavy actually but anyway.
I’m a bit upset of all this, I hope we will solve this issue asap.
Thanks for your help.
Out of the error messages I have on my website on your new support webite I have as follows : Your support term has been expired.
Hello There,
Sorry for the late response cause we are offline on weekend.
This expired issue happen cause you may not renew account in our support center yet. Please login your account in our support system -> click on ‘Renew or extend support”, then input the purchase code which you received from Envato after you renew support.
Hope it help for you, please let us know if any result later.
If you cannot be done with this, please leave us an email reminder with detail account & purchase code via this email address:
Thao@shientheme.comthen we can access and help you.
Regards!
I requested many times, my theme options not working. No resolution yet, so poor support. They say support expired but atleast you should provide update.
Hello There,
As your confirmation that the support is expired so please provide us the detail description (photo, url, admin & FTP account) that related with your issue via this email address:
Thao@shinetheme.comThen, we can have a closer look and check on this, if there really some of our bugs from update we will surely help you.
Why are you mentioned so poor support please? We did not see any contact or ticket from you before, kindly do not give the bad mentioned like this.
Thank you for contacting us here.
Regards!
Ticket ID: 19439 waiting for reply please. Amazing support and theme
Hello There,
Thank a lot for your congrats and your love to us, we appreciated to you about this.
We will check on our system and answer the ticket for you all one by one as soon as possible.
Regards!
Presale questions, new project Is it possible to offer room rental for half a day and for a day? Is it possible to use woocommerce payment gateways? Thank you for your reply Phill
Hello There,
Unfortunately, we do not support half day or hour booking for Rental service yet. However, we will take notice to our dev team then they can check on this and may consider in the future.
Regards!
Great, thank you, at least half a day, ie 12H
Hello How much would the development cost for a reservation per day, or half-day for hotels or other
Hello There,
Unfortunately, at this present our Dev team do not handle to take any customization job so we cannot confirm or tell you about the cost or fee.
Please ask for other 3rd party Dev (better located in your area) to get more information about this matter.
Regards!
Hello,
Since 16.01.2021 I have been struggling to solve a problem with your support colleagues. I explained to him from the ticket brief what steps I took to solve the problems and they replied that I had to take exactly the same steps that I had already taken. This is not possible. In a few days my technical support expires and I think you have a claim to pay you again. This will not happen. I will complain to Envate that you will extend my support because you answer very hard (3-4 days) or do not solve the problems when I write to you. Ticket ID: 19445, Ticket ID: 19444,
Hello There,
Please note that each ticket you post in our system, please attach your WordPress admin account also. Then, we can check and help you.
Sorry for the late response, please access your ticket and give us the detail information in there.
Regards!
Hello,
I sent a ticket with the login details. Nobody read the message but the problem was not solved either.
Is the ticket read again in 3-4 days? It is not ok how you treat your customers. Half of the technical support went to the waiting days. I should ask for a free extension of support by 3 months for reasons that are very, very difficult to answer
Hello There,
We checked and asked customer support team to checked to and we saw that (yester) there is no any WordPress login detail given there.
Please note that to save time each of ticket you post, do not forget to attach account information. You have many other ticket and we cannot access each ticket to see where you have account.
We have take notice to team already, they will process the ticket as soon as possible for you.
Regards!
Hello,
Each time the login data was left in approximately each ticket. Very often no one comes in to check the problem. My ticket was answered but the problem was not solved. Since I bought the theme, I always tell you that there are problems. 6 months have passed and my support expires in 5 days.
The problems persist.
Something is happening. Maybe something was not installed properly, maybe another is the problem. Have a professional programmer come in to check.
I have a lot of themes and plugins bought from Envato but I haven’t encountered such weak support in any of them and it takes 6 months to solve the product problems. Please solve the problems today.
Best regards
I have 67 hotels on the site but at locations it shows me over 650 Ticket ID: 19444
Hello There,
Thank you for your information.
We take notice to our team and let they to check on this to help you already. Please wait for their response in there.
Regards!
Hi, It’s been almost a week i have not got a reply please kindly look into it
Hello There,
Can you please leave us your ticket ID in there ? Then we can fast access and check on this to help you.
Thank you for contacting us here.
Regards!
Ticket ID: 19186
Hello There,
Thank you for your details.
We have checked with our team and they confirmed us that the ticket has been replied and guide with solution already.
Please check on your ticket and let us know if any further in there.
Regards!
Pre-Sale Question -
Hello Team, I’m planning to purchase the theme and use this layout – https://tomap.travelerwp.com/
My question – Does this theme has commission system for tour sales?
Thanks.
Hello There,
Thank you for your interested in our product, please have look at these information:
Yes, we have partner feature which available for any tour owner who have their own tour. They can register an account in your site as partner, able to sell their product and get commission from each sold.
Please check here for more detail:
https://docs.travelerwp.com/partnerPlease let us know if any further question, looking forward to be your partner soon.
Regards!
Please whenever responding in support section atleast read the issue and then reply. I have purchased this theme for almost two months now and still unable to launch my website on your default settings. for every minor issue i have to generate ticket again and again but your support team resonds after 48 hours and they don’t bother to go into detail of the issue. For Frontend changes, you have hardcoded everything, so we can’t even change simple things, and for backend, it doesn’t fall under your policy to support (atleast highlight which php files are behind a code so that even we hire a developer for minor change, they can find the right file). In an era of theme builders, you made it very tough to make any change.Please resolve my issue, I am cmpletely stuck. My Ticket # 19487
Hello There,
We apologize for any issue you got in support system.
We will check on this ticket and let our support to process ticket for you as soon as possible. The custom code is not belong to our support policy so in this case, support team will confirm to customer.
Thank you for letting us know here, please give us your patient and wait for the response in there.
Regards!
I never said to write the custom code, i can understand, it doesn’t fall in your support policy. i have already hired a developer to make the changes, and he is also suffering from finding the right files. I have generated tickets 3 to 4 times that just highlight the relevant php files so that i can get the chages done. Please help me out, i am already late in launching the website.
Hello There,
We have review this ticket already and we do also to ask from Dev to check on this.
So please wait for the answer in there, we will try our best if possible to help you.
Regards!
