381 comments found.
Hello… I have a couple of question… do you have a support portal where I can post the question?
Thank you. Will post a request.
Order Form not active ! how activat it ??
Order Form not active ! how activat it ?? contact us also not active !! how activat them ??
Please open ticket in our support system for technical help https://support.smartdatasoft.com
Did you import demos and before that install all plugin like contact form 7 Thank you
Cost Calculator Plugin , dont find it ??
Please open ticket in support our technical team guide you. It is not separate plugin it is vc. Addons
Hello, How can i remove the cart from the main bar? i need help please
If you disable woocommerce it will hide.
can you give me this theme with frensh language ?
We are sorry to inform you we are not frensh speaker. Our content in English language, you need to translate in your own language
Thank you
how translate it ? whene i will instal this theme or how ? more details please
Please follow our documentation all is mention their Thank you
hi when I manage to install the purchased theme; I found an error in your theme, here is the message received:
Unzip the extension archive …
Theme installation …
The archive could not be installed. The theme does not have a style.css file.
Theme installation failed.
why he had not settled down? where is this file !!?
Please follow this faq https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error Thank you
Hi, I can’t control the colors at all why ? Can you please tell me how to do that ?
Please open ticket in our support system for technical issue our support team will answer you https://support.smartdatasoft.com
Thank you
Hello… we would like to buy this theme…. can we import the demo one we get the theme?
Hello, Thank you for your reply. Yes you will got one click demo importer system here is our documentation https://smartdatasoft.com/docs/cleaning-services/getting-started/import-demo-data/
Thank you
Great.. thank you…
Hi there, I love the theme so far but I have only one problem. When I type my company name in google on a MOBILE DEVICE, I still have your original theme logo/favicon, instead of mine. I have changed it under appearance-site identity and other places, but still no luck. I’m stuck so please tell me how I can replace it with my logo. is anyone else facing this same problem?
Hello, you need to submit your site to Google using sitemap. And inform how frequently it fetch.when google fetch your site it got that data. This is site cache issue. We suggest you to contact any webmaster to resolve this
Thank you
Hello, you need to submit your site to Google using sitemap. And inform how frequently it fetch.when google fetch your site it got that data. This is site cache issue. We suggest you to contact any webmaster to resolve this
Thank you
Great. Thank you!
Hey, I have one problem. I want to edit the “About Tabs”, but when i add it, then I cannt see the tabs. I only see “Title” “Right image” and “add extra class. How can I add it , so I can see all the tabs like “some words”, “how it works” etc
Please open ticket in our support system our technical team will help you
Hello,
Is the version of the Child Theme supposed be 1.0? I just purchased the theme earlier and when activating the Child Theme, it messes up some elements (ex; the slider link buttons are completely white, the Back to Top Button arrow is to the right in the box, the icons in the footer are grey now and not green, and it shifts the form a little to the right I believe on the order form page).
Hello, Child theme version is not changed as code not changed. If you face issue please open ticket in our support system https://support.smartdatasoft.com our technical team will help you
Thank you
How to remove the “Search” in the main menu bar?
Hello right now you need to edit the header file from child theme to hide the search. you can open the tickets in our system our support team will help you about this . thank you
Theme page on here says Last Update 21 December 20 in the right sidebar under the sales.
But the theme “Update history” says the last update was 1.9 – 12-Jan-2020.
Which is correct?
Thanks.
Update history is not update, right sidebar is correct. We made compatible for wp 5.6 Thank you
Great. So what is the current version of the theme?
Thanks.
Current version is 2.0 Thank you
How do we make newsletter option work in footer? I tried to reach support but it is not secure. It says “This site has been reported as unsafe Hosted by support.smartdatasoft.com Microsoft recommends you don’t continue to this site. It has been reported to Microsoft for containing phishing threats which may try to steal personal or financial information.
Go back More information Microsoft Defender SmartScreen”
Please use google chrome. The ssl is via cpanel approve. Not sure why they did that
Thank you
Hi,
I have bought the theme 1 year back with a single license. Now I have shifted it to another website. So, how to move from 1 website to another. How can you support.
I tried to generate a ticket but it is asking to add purchase. Please, provide the mail id to communicate.
Thanks
Please de-register from your old site then you are able to activate new account Thank you
hey you guys have a black friday deal?
We are sorry we have no place right now for this item. You can find our other item which we are selling discount. Thank you
Pre sale question. The template is great, is it possible that during the booking customer has to pay in in advance via payment gateway? if its a special customization how much would it cost?
Please send us email from our profile page with your requirement details. We will discus with the price. Thank you
is there any discounts for this theme
Sorry, we have no plan for discount. Thank you
Hello, how do I access the content in the order form? So far, all I see when I click on the edit button is contact form 7, the picture on the right and nothing else. I want to see the content you have on the page, but it is hidden. I submitted a ticket a couple of days ago, but there is no response. Can someone please answer me right here. Thanks!
Hello, I am checking your issue. Saterday is our weeknd. May be your ticket open when our office closed in friday. Sorry for the inconvenience.
Guys please can someone confirm what should be the best hosting requirements for this theme? as this is a heavy theme and is taking long to load
Hi, please keep the system as below
max_execution_time 900
memory_limit 128M
post_max_size 64M
upload_max_filesize 32M
Thank you
SmartDataSoft Team
Does this shop have a cash payment option, as we will not need to collect payments via card, as its cash only?
The services are set to be paid by cash and for the shop items you can set the payment option through woocommerce.
Hi when I’m setup, I have this error : The theme is missing the style.css stylesheet. how can you help me
Hi
Please follow this link https://help.market.envato.com/hc/en-us/articles/202821510
Thank you
SmartDataSoft Team
