19046 comments found.
Hello! Which function should I use in child theme to add my scripts to a body? wp_body_open() seem not working.
Hi,
do you mean to add own JS scripts?
Best regards,
Muffin Group team
Yes, in child theme’s functions.php file!
If you would like to use custom JS, why not to use it in Betheme > Theme Options > Custom CSS & JS > Custom JS section? This is what for this section was created especially.
Hello dear Betheme, is it possible to change menu in header builder for BURGER MENU? (like mobile version?) thnx so much.
Hi,
right now, we do not have such option for desktop but we will consider it while future updates. If you would like to have mobile menu icon on desktop, you have to use default header options instead of Header Builder.
Best regards,
Muffin Group team
You wrote this answer 10 mounths ago 
....thnx
We are very sorry but right now we are working really hard on pretty huge update and unless we won’t finish it, we can not add anything else.
Nice theme
Thanks! 
Your 404 handling inside the theme options is not working correctly. Can you give me a custom css to redirect the visitors of my page directly to the index page with everything functioning? Header, logo and navigation should be at the correct place. I already build a custom 404 page – but still the logo and navigation keeps missing – by all means – this does not look professional!
Thanx a lot.
Cheers, Michaela 
Hey,
please be so kind and send us WordPress dashboard access privately through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
But I really would like to know, what to fix, because I bought your theme 6 times and I have to fix this on all 6 websites.
I want the index page to be the 404 error page WITH logo, navigation, etc. How can I solce this?
We understand but like said above, we need access details to check how you did it exactly. So, unless you will not send those details, there is nothing we can do.
I did it inside your theme options “Theme Options > Pages > Error 404” – here I picked the home page. There is a text: Page Options, header & footer are disabled. Please: how can I disable the disabling of header and footer? That does not make any sense!
Like we wrote above, unless you won’t send us private message with access details, there is nothing we can do unfortunately.
Since we emailed a lot in the past, I sent you an email with all the login details. I really hope you can now identify your own BeTheme options you programmed yourself. Keeping my fingers crossed.
We are very sorry but we did not received any private message from you.
Soon you will write the book: “1001 simple ways to drive my customer mad”? I now wrote you via contact form and pray to god that you find a solution. All the best wishes, cheers, Michaela
Thanks.
Hello I want to change register domain for this theme so how i can change the domain name for theme
Hi,
whenever you face an issue with license key (purchase code), please go to http://api.muffingroup.com/licenses/ tool, we made for managing licenses.
For more details, please visit https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
Best regards,
Muffin Group team
thank you
You are welcome.
I try to install the template on a new site and get a message that the template has already been installed on another site – this is true but it was a long time ago and the site is no longer available and DEREGISTRATION can not be performed What can I do ? How can the template be used again on a single but new site that is not the original site on which the template was installed? As mentioned the old site no longer exists.
Hi,
whenever you face an issue with license key (purchase code), please go to http://api.muffingroup.com/licenses/ tool, we made for managing licenses.
For more details, please visit https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
Best regards,
Muffin Group team
Question.
I want to buy this theme but i have a question first.
Will it be possible if i want two different demo from this theme on on my website?
example i have “Finance” demo but i want to add a part of “print” demo on the same site.
is this theme allow that.?
Hi,
each pre-built website have own settings/options so basically by uploading new demo on existing one you will overwrite current options. In such case, we recommend to have extra (additional) WP installation (under sub-domain for example) where you can do the import of anything you like to learn how specific things on different prebuilt websites been made.
Best regards,
Muffin Group team
Hi,
I have a question regrading post grid, is it possible to include search input ? I see that it is possible to add filter for categories but i can’t find an option for search input.
Thank you. Br, Aljaž.
Hey,
we are sorry but there is no such feature available for post grid.
Best regards,
Muffin Group team
Hello. Recently I get the following error: Fatal error: Call to a member function is_on_sale() on null in /home/razrusha/public_html/balex-sp.com/wp-content/themes/betheme/functions/theme-shortcodes.php on line 1356 if you can advise what to do please.
Hi,
as you can see, there is no “Purchased” label next to your nickname what means that you did never bought any license of Betheme. If your client did, ask him to create an account on support forum so you can post there instead.
Thank you for understanding!
Best regards,
Muffin Group team
Hi,
I deregistered BeTheme from one site and removed the theme folder from wp-content/themes. While trying to register the theme again on another site I’m getting this message: “Purchase code already used. Please deregister purchase code and remove theme folder on: xxxxx” (my domain name).
Could you help me please?
Hi,
whenever you face an issue with license key (purchase code), please go to http://api.muffingroup.com/licenses/ tool, we made for managing licenses.
For more details, please visit https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
Best regards,
Muffin Group team
Thank you!
You are welcome!
bonjour je viens d’acheter ce template, et problème…... le slider révolution ne veux pas ce mettre a jour !! ?? merci
Hi,
we do support in English language only so please use English as the only one if you have any questions. Some of us does not speak other language and every message have to be understandable for each team member.
Thanks for understanding
Best regards,
Muffin Group team
hello I am coming to buy this template, and problem … ... the revolution slider does not want this update !! ?? thank you
Since version 20, all plugins can be easily updated from BeTheme > Install Plugins section with just a click. But please make sure that your installation is registered with a proper purchase code.
For more details about the update of plugins bundled into theme, please visit https://support.muffingroup.com/faq/how-to-update-plugins-bundled-into-betheme/
hello, here is the message when I run the update 6.11.4 – 6.11.5 Install Plugins The update process starts. It can take a while with some hosts, thank you for your patience.
Activation of maintenance mode …
Updating Plugin Layer Slider (1/1) An error occurred while updating Layer Slider: License activation is required to receive updates. Please read our online documentation to learn more.
Deactivation of maintenance mode …
All updates are complete.
thank tou
Where do you do the update from? Seems like you did not read our message above carefully enough.
Hello it is you who did not understand, give me an email address I give you the screenshots thank you
To send us private message, please use contact form located on the right hand side at https://themeforest.net/user/muffingroup#contact
For screenshots, we recommend to use online tools like https://pasteboard.co/ or https://snipboard.io/
Hi, Does your template support multilanguage?
Hi,
yes, Betheme supports multi language but for that, you need WPML add-on.
Best regards,
Muffin Group team
I have inherited a client who is on version 11.8 of the BeTheme from February 2016. I am unable to save any changes from the Muffin Builder, but can save a change made in the Quick Edit in the title. She is on WP 5.6. Would the latest version of the theme fix this? Thanks.
Hey,
yes, it supposed to help as the most recent version of Betheme is compatible with recent WP 5.6.
Best regards,
Muffin Group team
Hello, I have a little problem. How to change the information marked in red. Can you tell us where to look for it?
https://drive.google.com/file/d/1PmnXmgTDVLv6897Vr87eqpQUUY_aIFzy/view?usp=sharingThank you very much for your help
Best regards, rzeczypospolite_PL
Hi,
we are very sorry but we can not open above link. It’s locked.
Best regards,
Muffin Group team
And now? LINK: https://we.tl/t-J4p4wZ1sZc
Yes, now it does works. This is price so probably under WooCommerce products section you can change it.
Dear author i appreciate my support time has completed however, as a customer and owner of multiple licences I an seeking some additional support if you can. One of my client site menu redirects to 404 not found, there are no errors, theme has been updated, plugins menu even has been removed and replaced with custom links to bypass, but nothing for those particular items the menu does not work. Please help,
Hi,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will help you of course. Please do not forget to attach the link to site/page you refer to.
Best regards,
Muffin Group team
Our muffin page editor is NOT saving anymore. and we already updated the “PHP Max Input Vars” to. “10000” and it is showing green. It seems like a common problem. What’s the solution here? WP5.6 betheme 14
Server Environment Server Info: [?] Apache PHP Version: [?] 7.3.26 PHP Post Max Size: [?] 256 MB PHP Time Limit: [?] 3600 PHP Max Input Vars: [?] 10000 SUHOSIN Installed: [?] – MySQL Version: [?] 5.7.32 Max Upload Size: [?] 256 MB Default Timezone is UTC: [?] ✔ fsockopen/cURL: [?] ✔ DOMDocument: [?] ✔ Remote Get: [?] ✔
Hi,
as you can see, there is no “Purchased” label next to your nickname what means that you did never bought any license of Betheme. If your client did, ask him to create an account on support forum so you can post there instead.
Thank you for understanding!
Best regards,
Muffin Group team
It is purchased now, and submitted to the forum.
If you already created the topic on support forum, you can be sure that one of our team member, will respond soon. Or, if you want to resolve it privately, please use contact form on the right hand side at https://themeforest.net/user/muffingroup#contact and along with message, please send us link to phpinfo() on your server.
For more details about file creation, please read the following article https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Hi, I’ve tried to update content with muffin plugin in betheme child theme V1.4 and betheme V12.4 but there is a several bugs that simply doesn’t allow to update the contet without tearing apart the site, so I was wondering if there is any update service that you guys provide for these and/or guidelines to update the theme manually, if so please let me know any option of these to fix the site in mention.
Thanks in advance for your help
Hi,
as you can see, there is no “Purchased” label next to your nickname what means that you did never bought any license of Betheme. If your client did, ask him to create an account on support forum so you can post there instead.
Thank you for understanding!
Best regards,
Muffin Group team
Hello, yes in fact was a provider of my client, the solution would be buy the theme again and upgrade it, but as I said before, do you offer any service of upgrade or do I hve to do it on my own with some guidance of you guys. OF course I understand that you offer support to clients who purchased the theme, but I would like to know that. We (my client) dont have the license as I said but we are able to buy the theme again for sure.
Thanks for your help and understanding
Yes, we will be able to explain how to update theme of course and provide all necessary information but you have to do it on your own as this is your client and you are responsible for any customizations on client’s site.
I do know betheme for a long time and used muffin editor before. Suddently I’m trying to update a phone number and I can’t get the page updated. All the sections I edit just disappear. I had to restore a backup of the site to undo the changes on the sections. Is there any uipdate that might be related to these issue?
Hi,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will help you of course. Please do not forget to attach the link to site/page you refer to.
Best regards,
Muffin Group team
Does this theme have the option to add to the home screen when a visitor lands on the home page?
Hi,
can you provide more details what option you would like to add to the home screen? Not really sure what you mean.
Best regards,
Muffin Group team
For example, on a mobile device or tablet, when a visitor goes to a page, there’s a pop up or message that says something like, “Add this icon to your home screen?” At that point, the user can add the website icon to their home screen so that they can simply click om the icon to open the site versus looking it up in a browser. I hope I explained that clearly! Thank yoU!
Thanks for the explanation. However, we do not have anything like this included into Betheme, sorry.
I thought at one time it was, unless it was native to IOS—not sure. Anyways, no worries. Thanks for your time.
No problem.
Hello there!! I just purchase the theme and i getting errors when i try to install the pre-built sites. When i try to install HIFI i get “Failed to import pa_color Black Failed”. I have all the plugins installed and before install Betheme I installed Woocommerce and i bought this theme cause is compatible. Any easy help??
I set wp-config to set_time_limit(600) and works.
Great, glad to hear you’ve sorted it out! Thanks for the update.
