Hello,
for what I can see you aren’t using a page header on your site. Please, read the documentation regarding this kind of issues: https://support.undsgn.com/hc/en-us/articles/213459689-Menu-not-Transparent

Please, let me also remind you that, if you need it, support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

My support has run out and i’ve been fine changing things myself, it’s just this one small thing i’m having trouble with, is there an email I can contact about it?

Am I able to change to transparent with how I have it now or do I have to use a page header?

Hello, you can use this section for small issues or reporting bugs, no problem. However I should have already replied to your question: your issue is due to the fact you aren’t using a page header, as described in the link I provided. If you have set the Primary Menu Opacity to 0 in your Theme Options https://undsgn.d.pr/maOT7X and you’re sure you are respecting all the requirements described in the article at this link https://support.undsgn.com/hc/en-us/articles/213459689-Menu-not-Transparent you should be able to fix your issue. You can use the first row of your page content as Page Header by setting it through the Page Options: https://undsgn.d.pr/GdhZRZ

Let me know, best

Hello mattlam24,
if you are sure there is an error with that and the testing site isn’t online, you just need to write us a private message and include your Purchase Code. Please send a message from here: https://themeforest.net/user/undsgn

Hello, sorry but the issue isn’t related with WPBakery, and the version of WPBakery Page Builder provided with Uncode doesn’t need any extra plan. As we already explained the issue is due to server issues. When you say “In videos, I saw there is a option to import a page layout from frontend wpbakery page creator” may I ask you what videos you refer to? Are you talking about our documentation or something else you found on web? Since you have to consider our official documentation only. Please, let me know, best

Hi,

I saw the video in this link https://wpbakery.com/video-academy/work-template-library/ and I would like to use this option in our website.

Does this plugin conflict with the one already installed with template?

I am waiting for you to confirm so that I buy this plugin and use in my website.

Thanks, Regards, Vijay

Hi lowcostwebagency! Uncode is based on a tailored and enhanced version of WPBakery and this is the only version you can use on Uncode, so no, you cannot use this even if you buy your own version of WPBakery.

This should do the trick:

.uncode-cart .badge {
    display: none !important;
}

Nice, that worked – Thank you!!

Thank you too for confirming, best

Hi RSC3103, and thank you for the interest! We are sorry but we cannot release this information for competition reasons.

Hi 84studios! No, we are sorry but there was no plan and design to use the Posts Module to display the date of the event, so this needs some code modifications to fine-tune your needs. At least you can use the Custom Field to display this date (it’s not automatic but should do the trick): https://support.undsgn.com/hc/en-us/articles/214003925

Thank you!

Hi 84studios, and thank you for the confirmation! I hope the suggested trick works for you!

Hi BirnenHans! No we are sorry but this is not an option, it can be only activate globally.

Hi gentlebowtie! Do you refer to the menu? Please check this documentation and the relative video: https://support.undsgn.com/hc/en-us/articles/213459689
The header height (if you refer to the manu) can be adjusted by adjusting the logo height, and this option: https://undsgn.d.pr/meJgq0

Hi Gantar! We are sorry but we are not able to replicate this problem in other installations, kindly check this video where we test two different installations: https://undsgn.d.pr/l8tRwd
Probably the issue is related to the ‘defer’ you have on some Javascript files, at least without access the site it’s the only extra stuff we note here…
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Origin of the problem. Post setting / Query Options / Opción portfolios / Categories (error) The filter of this option does not work, a loading gif is activated but no option or response is provided.

Hi jcairo98! Are you referring to the backend of the website when you insert the categories? For what Post Types you are inserting these categories? Please note that if these are Portfolio or Product categories you need to use the Taxonomy field as indicated: https://undsgn.d.pr/jHNbTj
If you are using normal blog posts categories this issue can be related to a Memory Limit, are you compliant in the System Status? Have you extra plugins?

ps: I note now that in fact you write “Opción portfolios” so you need to insert them in the Taxonomy filed.

You welcome!

We are sorry but we cannot accept private emails for support, by the way this is the sense of the Envato Support, unless you open a private ticket in the Help Center: https://support.undsgn.com/hc

Then we try it here, perhaps someone else has this problem too and you can solve this problem for the next theme update:

1) On front page I have “Blog List” with “Grid Type 1” and 3 columns. 2) On the blog page I have the same settings. 3) On the front page it looked like this on mobile phone: https://prnt.sc/y5wb3t 4) I wrote you and then you send me an CSS, which works for the front page: @media only screen and (max-width: 768px){ .eltd-blog-list-holder>ul {padding-left: 0 !important;} .eltd-blog-list-holder.eltd-grid-type-1 .eltd-blog-list-item-inner {padding-left: 0 !important;} } 5) But now I see, this doesn’t work for the blog page (tinyurl.com/royc85p8)

Hi jencor! I’m 100% sure you refer to another theme, in fact, these are not Uncode codes, none of the CSS names you reference are from Uncode, and they cannot have effect on Uncode theme. What theme are you using?

Hi drobertsdesign! We are sorry but we are not able to verify this issue (and we don’t have other similar reports), please check this video recorded now from Safari browser: https://undsgn.d.pr/azrwGC

it appears it was a cache problem, i have turned off cache and now it works. thanks

Hi drobertsdesign, and thank you for the confirmation!

.is_stuck need to be before, and with a space (kindly check better our previous message), sincerely we don’t see the space as our example in your code, and we don’t understand why you continue to ask for customizations when it was explained that these are not part of the Envato Terms: https://themeforest.net/page/item_support_policy#whats-not-included-item-support

ok

Please don’t ask for more:

.is_stuck .btn-default.menu-item.menu-item-type-custom.menu-item-object-custom.menu-item-82945.menu-btn-container.btn {
    background: red;
}

Hello! Please send us a private message through our ThemeForest profile. Include your Purchase Code, and our team will unlock it so you can install Uncode on a new domain. Thank you.

Thank you for the confirmation!

Sorry, one more question… in my Product custom block with dynamic text, how can I show Attributes?

Hello again,
the module “Product information” displays attributes if you have some. Let us know.

That one isn’t vertically aligned either, but I was referring to the ones from universomedia.com

Here again: https://undsgn.d.pr/mrRLFB

Anyway just out of suggestion please use PNG not SVG.

Hi Osmander! Sincerely the Parallax on mobile is not a native option of Uncode, this is only available if you use a dedicated hook: https://support.undsgn.com/hc/en-us/articles/360000874278#allow-parallax-effect-on-mobile
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi leventea! Not sure what you need to change but this is a default WordPress comments form. Anyway, there is no a build-in alternative option, in case you need to alter via the Child Theme (https://support.undsgn.com/hc/articles/213454729), this is the file you need to customise: https://undsgn.d.pr/g305kW
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I see. Thank you for the quick answer!

You welcome! Thank you for the confirmation!

Hi unbekannt84! Please send a private message from the form you have in this page, and insert the Purchase Codes you need to check: https://themeforest.net/user/undsgn