12820 comments found.
Before 3 days, I posted the ticket in your support??? Can you answer my ticket!! What happened??
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hi, there is a bug in the theme. I have updated both the theme and WordPress to the last version 5.6.1 and I cannot use the plugin all import. If I select another theme it works without a problem. Please fix it. Thanks
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hello, Can variables be used in extra pricing. For example 30% of the price for an adult. I need this because I have hotels where the price for an extra bed is different for different periods and is given as a percentage of the price for an adult. I can’t remember how I can do this in Traveler. Also, if the price is per person, is it possible to prohibit the reservation by only one person or to show the price at full capacity?
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
It’s already 23/02/2020 will you answer me?
Hello,
Unfortunately, we have not supported this function yet in Theme.
1. Extra services pricing is fixed number, not percentage nor change through different periods
2, When you would like to show price at full capacity, kindly use Price Per Day (not Per Person). It’s not possible to prohibit the one-person reservation
Please feel free to contact us if you need any further information Thanks and Best Regards!
Hello! Some questions that have occurred using your theme:
I am trying to figure out how I can see or check the remaining tour tickets (or seats) for a specific day with a specific tour or in general.
How can I add a custom – private booking?
Also if I have set that a tour is for 10 people max. for a specific day and I have an 8 people booking for that tour, then a second booking from different guest also 8 people, why the system doesn’t prevent the second booking with a notification that there are only 2 tickets (or seats) available for this tour or notify the second guest to try another day for this tour?
Thanks in advance
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Please answer my ticket I need this urgently
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hi, can we remove the calendar / booking function? Also is cash on delivery possible? Thanks.
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
?
Any news regarding this please?
Hello,
1. You can hide booking function in Front-end by Custom CSS 2. Unfortunately, we have not supported this function yet in Theme. Besides, you can custom Bank Transfer to notice for cash on delivery. In this case, your site will not have Bank Transfer method
Please feel free to contact us if you need any further information. Thank You and Best Regards
Thank you for your reply, I went ahead and bought the theme anyway as you were off. No problem regarding hiding it via css but does that stop the function?
At the moment you have to select a date to proceed with the booking right?
2) it says that you support woocommerce checkout, would that mean that I can use cash on delivery woocommerce gateway? Thanks again.
Hello,
Thanks for your support. 1. Yes, you can hide it normally For booking, you have to select a date. 2. Yes, you can enable it via Woocommerce Payment
Thanks and Best Regards
Hello,
I have problem with Attributes, because all show on rental page, Can I show only 1 or chosen attributes ?
When I check on codes ’’ Single page ’’ $all_attribute so I would like to show only Room Features and Kitchen
Thank you for you interest
Dogan SAHiN
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the system only.
Looking forward to hearing from you soon
Thanks and Best Regards!
I have problem with ST_Flight search on main page please check ticket asap. thaanks
Hello There:
We apologize for any delay or late response from our team in the support system.
Please provide us your ticket ID in there then we can access and check on this to help you right after.
Looking forward to hearing from you soon
Thanks and Best Regards!
Will u answer me?
Hello,
I need an “Early-bird” option
... example:
Is there an alternative to this example?
Thank you very much for your attention!
(Translated by Google Translations)
Hello,
Unfortunately, we have not supported these options in Theme yet. You need to custom code (not belong to support policy) to add this in Theme.
Currently, we have discount per quantity (bulk booking). For examples, booking of group 3 peoples can applied discount 30%
Hope you understand. Please feel free to contact us if you need any further information
Thank You and Best Regards
Hi, - When using WPML does partners will have to create 1 listing for each language ?
- if yes : does that will count for one listing ? I mean, membership has (Number of item can upload) if this membership is limited to 1 (Number of item can upload) will he be able to create a translation of his 1 service ?
- Wich membership of WPML do we need to run a mix-service with your theme ? ( BLOG, CMS )
- Can we use automatic translation for admin and make sure partner can’t use the account for automatic translation on your theme ?
- Can partner use their own automatic translation account ?
thank you
Hello graujm,
Thank you for your detailed question, please have look at our confirmation here:
1. Only website owner can create and control WPML. For examples, Partner can create hotel A with language English . Then Website Owner duplicate hotel A to each language.
Therefore, partner cannot use automatic translation as well
2. For full translation, you better buy WPML Multilingual CMS
I hope these information are clear and helpful for you, please let us know if any further or result later.
Regards!
Thank you for this reply
Can the system work like a share economy with stripe ? Meaning that XX % goes to the partnair XX% to the platform ?
Is it possible to do different % payment settings with different partenair category Example : hotel deal 1 restaurants deal 2 ect…
thank you
Hello There,
Unfortunately, we have not supported this function yet in Theme. You need to custom code (not belong to support policy) to add this in Theme.
Sorry for this inconvenience, please create a new ticket for any further questions or requests.
Thanks and Best Regards!
Hi .. 1- what’s the best solution that payment go to the suppliers, this is really vital requirement from suppliers 2- Any plan to add private chat between client and supplier, or whatsapp? thanks
Hello,
1. Unfortunately, we have not support these options in Theme yet. You need to custom code (not belong to support policy) to add this in Theme.
In case payment go to suppliers directly, website owner cannot control his commission from partner as well. It’s bad stituation and should not be happened. The best solution is website owner control payment and send commission to partner after all.
2. Currently, client and supplier contact each other via inbox(message) function. For live chat, You need to custom code (not belong to support policy) to add this in Theme.
I hope these information are clear and helpful for you, please let us know if any further or result later.
Regards!
Thanks, i want to buy new licence for new project and its sponsored from government for tourism, so no commission will be generated and they want the payment direct to supplier, please advise if you do customization for this or if you connect me with freelancer to do it – Thanks
Hello There,
Unfortunately, we do not handle or provide any customization job at this moment. Kindly, ask for other 3rd party to work on this and control for you.
Otherwise, for your requirement to advertise, you can set External Booking. When click Book Now, customer will be redirect to external booking site. Booking will be done in other site, not in your project Hope you understand.
Thank You and Best Regards
Hi team,
Amazing theme 
I need to buy this theme and have some questions before I buy…
1. Is it elementor compatible? 2. Is there header and footer builder or I have to choose from the given only? 3. Do I need to buy your other plugins to speedup website? (Because most of the people gave bad review because of this) 4. Theme is done with OptionTree or manually done everything by developers itself? Bkz I saw somewhere that your theme is based on OptionTree… 5. Do all bookings etc goes through WooCommerce? Because I will have to integrate some own payment gateways from bank
Waiting for your reply
Thanks
Hello Mhim, Thank you for your detailed question, please have look at our confirmation here:
1. Traveler is using WPBakery Page Builder instead of Elementor
2. Traveler provide 8 header menu style for your choice. Footer is Page Builder, so custom is in your hands.
3. Speed issue depends on your Hosting Network. Our theme doesn’t have any speedup plugin. Code have been optimized.
4. Theme is based on OptionsTree to develop
5. Theme support Normal Booking (12+ payment gateway) and WooCommerce Booking (plus Woo payment gateway). Generally, WooCommerce is for booking checkout purpose only.
I hope these information are clear and helpful for you, please let us know if any further or result later.
Regards!
Hi team,,
Thank you sooooooo much your amazing reply…
1. Any future plan for Elementor?
2. Header I have to choose 8 of them or I can design by myself also in builder? (I am confuse about header bkz answer is bit confusing to me :’( )
3. That’s cool
4. Thanks
5. I will have own payment by card from bank gateway, so people can book with that, right? In this question also I am bit confuse…
Thanks
Hello,
1. Currently, we don’t have plan for Elementor 2. You choose from one of theme and customize it. 5. You mean bank transfer (out of website?) or through gateway (process inside website)
For more detail please visit us here:
-Demo: https://travelerwp.com/ -Documentation: https://docs.travelerwp.com/
I tried creating a ticket but was told my support has expired. I need help with a bug in the theme so I believe you can help (please help). Below is my problem.
I have installed the theme, added demo data for the “Singe Hotel” template and then I began configuring the footer.I added in Facebook & Instagram icons and links and saved them; after saving and reloading the website, the icons are not showing up (I only see box shapes instead of the actual icons) – see the attached screenshot.
What should I do?
My site is http://sarikoolasitigarden.co.tz/new/
(If for some reason you can access the site, please use a VPN connection and it will load)
Hello There,
We saw that your account is expired so you cannot post a ticket in our system anymore. However, this is simple case so please give us the detail informaiton via this email address: vietphuong@shinetheme.com
We will check on this and answer to help you in there. Kindly, note that support via email is not belong to our support policy so the the processing time may got delay a bit.
Thank you and Best Regards!
Hi,
You missed my last question. Can you answer please? https://themeforest.net/comments/26049515Hello
We have just answered your question. Please help to recheck
We’re in GMT +7 and we aim to answer all questions within 24 hours (Monday – Friday). In some case, the waiting time can be extended to 48 hours . Support requests sent during weekend or public holiday will be processed on next Monday or the next business day.
Hope you understand.
Thanks and Best Regrads
This theme don’t support Revolution Slider…
Hello,
Our theme does not support that plugin yet.
Moreover, many theme’s element is designed with slider/carousel layout already, such as ST List of Services, ST List of Multiservices, ST Testimonial. For examples, - Trending section in MixMap Demo https://mixmap.travelerwp.com/
- Recommended Homes in Remap Demo https://remap.travelerwp.com/
- Trending Activities in Acmap Demo https://acmap.travelerwp.com/
My project it is an OTA that sells ready-made travel packages, with destinations already chosen by my agency.
I need a theme that helps me build these travel packages, synchronizing the arrival time of the flights with the time of check-in at the hotel, flight dates, availability of accommodation, price variation…
An example of the product:
New York to London Package
Check-in: Feb 10, 2021
Check-out: Feb 15, 2021
Available accommodations: (list of accommodations to select)
Available flights: (list of flights to select)
Price:
Buy now
Prices will be updated automatically, according to the values of expedia.com, tripadivasor.com, booking.com… adding a percentage to the prices shown, which would be the profit of my website.
Payment for packages would be made on my website, but booking flights and accommodations directly with companies automatically (redirecting the value of flights and accommodations to them, without redirecting the customer to the company’s website).
Can this theme do that?
Regards.
Hello There,
Unfortunately, we have not support these options in Theme yet. Currently, affiliate function will redirect to external booking.
Hope you are understand.
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello , WP BAKERY BUILDER NE FONCIONNE PAS
Hello aissa123,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of customer question in the system only.
Wish you give us chance to see and serve you soon in there.
Thank You and Best Regards!
Hi, where i can found purchase code to singup in order to submit a ticket?
Hello There,
Thank you for your information, we are sorry for any late response in there.
We will let our team to check on the ticket and answer to help you as soon as possible.
Please give us your patience and wait for their answer in there.
Thank You and Best Regards
Hello, quick presale question ! From the Partner dashboard, does the partner can add/edit/modify bookings ? Thanks !
Hello There,
Unfortunately, we have not support these options in Theme yet.
We appreciated to your all good idea which we believe may helpful a lot for our Theme.
We will take this note to our Dev team, they will consider and check on this. If possible and match with our product, we will consider and update this in the future (not guarantee).
Thank You and Best Regards
Thanks for your answer, is there a way to add this function, if we pay ?
Hello There,
Unfortunately, we could not provide any customization job at this moment.
Kindly, ask for other 3 rd party to work on this and control for you.
Thank You and Best Regards
ok, thanks ! i will check this point 
could you please tell me where i can use your theme for an affiliate travel site taking data such as price and availability via API from my partners. what needs to be done in order to integrate this data?
Cheers Mohammed Jabir
Hello There,
Please give us the detail description (photo, admin account,..) that related with your request question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Please note that we do support and answer all of customer question in there.
Looking forward to see and serve you soon in there.
Regards!
