23248 comments found.
I have installed porto with elementor and i see many pages like Newsletter Popup in template editor is not imported unlike if i install with wp pagebackery everything gets imported.
Also i can not find how to edit the slider in homepage with elementor, where are the options for this?
Hello, @Jhoanna88,
In some of the Elementor Demo’s the Popup has not been set, so if you want that Newsletter Popup, you have to import the Demo which has the Popup in Elementor version or you can create it by yourself using Porto Modal/Dialog Box element as per your requirements.
Please watch and follow the instructions showing in the below-given video and change your slider image and content as per your requirements:
https://youtu.be/Xxr_-gLZtjU
Regards, P-THEMES.
Thank you for your reply, however:
i have tried it and it will just do that: https://i.imgur.com/UIH2XIT.jpgI just can’t find the setting where the slide image is displayed anywhere
Hello, @Jhoanna88,
I am sorry, I am not able to see your screenshot, can you please share that screenshot with us via our support system and with your site WP-Admin Login details so that we will check it for you and provide you the exact solution for it.
Regards, P-THEMES.
Hello, I would like to ask you for deregister of license for domain proabsolventy.com. Thank you in advance
Hello, @PetrJanecek,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
I have problem with Porto Live Search.
One of my product: https://beantobar.pl/produkt/praliny-serca-2/ is set to not display in catalog and in search result. But it is visible in Live Search suggestion:
It’s on first position.
Hello, @tenit,
Sorry to say that but the live search took all the results whether it is hidden or show, it depends on the complete database search, it does not depend on any query from WooCommerce like hide you hide the product, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi
I am developing a multilingual site and I would like to have a different header per language (button, image, menu … different). I tried to create 2 header using “Page Builder” but I don’t see how to assign one for French pages and another for English pages! In the pages there is no option to assign this or that header. Is there a need for another header creation system? Do you have a simple solution? Thanks a lot for your help. PS: your template is great
Regards
Hello, @datanaute,
Please use the WPML plugin and follow the below listed threads:
https://wpml.org/forums/topic/different-header-for-different-languages/
https://wpml.org/forums/topic/different-header-for-different-language/
https://wpml.org/forums/topic/assign-a-different-header-for-different-languages/
https://wpml.org/forums/topic/how-to-change-header-per-language/
https://wpml.org/forums/topic/need-a-different-header-image-for-each-language-2/
https://wpml.org/forums/topic/header-in-different-languages-2/
Regards, P-THEMES.
Hi,
The function Product > Categories > Custom Term Page (Edit Category Page) > “Hide Breadcrumbs” is not work. I checked field Hide Breadcrums and the category still display in breadcrumbs product page. How to fix it?
Best regards
Hello, @piotroq,
I have just tested it at my end on my test site and it is working perfectly fine for me, please do the below listed following debugging processes one by one, I am sure it will help you in solving your issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 28/09/2018. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Can’t the Paypal Express gateway payment button on the single product page be inline with the add to cart ?
Hello, @BelloniG3,
Can you please share the screenshot of the misalignment and the page URL so that I’ll check and help you out in solving your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/07/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
I did not say it was misaligned, just wondered if it could be IN line, because by default it seems not to be: https://snipboard.io/0suBye.jpg it’s bellow the line.
Hello, @BelloniG3,
If it is in a separate div then this is not possible and if it is in the same div the Add to Cart button has, then it is possible using Theme Options.
Regards, P-THEMES.
Hello. Tell me how to make my site header so that the phone is displayed in the mobile version. Ex on screen. Now I have Header Type #1. Perhaps there are ready-made templates to import into Header builder in Porto Templates builder?
Hello, @Dalimir,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (max-width: 991px){
#header .header-contact {
display: inline-block !important;
padding-right: 0 !important;
margin-right: 0 !important;
}
}
And for the Ready Made Header Templates, you have to go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and check from there:
Regards, P-THEMES.
Hello, @Dalimir,
You have to set your Mobile Header from Header Builder as per your requirements and set the elements at any place as you want, this is the only possible way.
Regards, P-THEMES.
Hi Porto
Kindly address Support Tickets #114608 ; #114722 ; #114724 ; #114750 created 24 hours ago.
Thanks.
Hello, @Peaceonearth,
I have just confirmed from the support department and they said that they already replied to your support tickets #114608 ; #114722 ; #114724 ; #114750 so please check your support tickets replies and reply to your support tickets accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello, I’m interested in buying this theme however, I have a question on the page builder, I can see that Essentials can use both Elementor and WP Bakery, but I have to ask, would I need to purchase the pro versions of these softwares to get similar websites to your demo sites?
Hello, @ndungukaranja,
First of all, thanks for showing your interest in Porto WordPress 
No, need to purchase any premium plugin to create the Demo as we have, all the elements and page builders are included in the Theme package, please watch the below given video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
The reply of the tech team form my hosting is this : I’ve confirmed that there are no restrictions on your server, CURL is enabled as well as the IP address of portotheme.com and sw-themes.com are not blocked.
Have you confirmed with the responsible team that your purchase code is indeed valid? - my code is also valid i have bought two from you guys. please help me. thanks
Hello, @kumitanaonline,
Can you please contact us via our support system with your site WP-Admin Login details and the purchase code PDF file so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi I have send already the login details 5 days ago. please help me.
Hello, @kumitanaonline,
I have just confirmed from the support department and they share this screenshot with me: https://postimg.cc/rzjqR9fM
Regards, P-THEMES.
i have sent again sir
Hello, @kumitanaonline,
I have just again confirmed from the support department and they share this screenshot with me: https://postimg.cc/HcXFVtsC
Regards, P-THEMES.
Hello, I have Porto 5.3.0 installed. I want to update to 6.0.4. What is the safest way please so I don’t loose the content that I have installed in my Child theme?
Best Regards! Val
Hello, @nirv1,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/10/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
I like the menu the left and keep visitor stay on the “same page” when click different categories, BUT what if that category has more than 6 items? is there any “next page” or “load more” on the right?
We want that since you already have “Special Offers” on the same page so this part better to show ALL products instead of letting clients click “view all” again on the left bottom
Hello, @hellouk,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but this is not possible, actually that section has been made using the Porto Product Category element, and you can set it as slider or Grid but there is no such option in the element for Load More or Next Product.
Regards, P-THEMES.
Hello I am interested to purchase and use the Grocery demo. May I know is it possible to change number of items per row? I only want to show 3 items per row, which will show a bigger item image and in mobile, I would like to show only 1 product per row.
2. May I know is it possible to add certain quantity to cart on the homepage? Would like to let customer to add to cart on homepage itself, without having to enter into individual product page.
3. Is the theme compatible with Chinese language? Can the theme support Chinese word, I may use bilingual for certain product title.
Thank you.
Hello, @vincent4ev,
First of all, thanks for showing your interest in Porto WordPress .
1. Yes you can, you simply have to change it from Porto >> Theme Options >> WooCommerce >> Product Archives as per your requirements.
2. Yes, you can with Single Products, but for Variable Products, you have to enter/go to the single page for adding the variable product to the cart, you can simply set the layout from Porto >> Theme Options >> WooCommerce >> Product Archives:
3. Yes our Theme is fully translatable, you can simply translate the Theme in a single language using the Loco Translate plugin and in Multilanguage using WPML or Polylang as per your requirements.
Regards, P-THEMES.
Thank you very much for your reply.
May I know for Question number 2, if item is with variables, could it be chosen and add quantity through the Quickview button at the homepage? Thank you.
Hello, @vincent4ev,
As I already explained to you that this is only possible with single/simple products and not with variable products, you have to try with any third-party plugin for variable products or hire any developer.
Regards, P-THEMES.
hi i just purhased the theme and can not register my pruchase code, it says mi ip is blocked for spam, need help pls!
Hello, @manuel622,
I have whitelisted your IP, please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
If you guys want me to renew my support option on all 6 of our sites – I suggest who ever tried to fix the off canvas for mobile to please get my site back to how it was before they started fiddling. If your support is going to disable plug ins and change codes – The least they could do is re activate the right ones and get the site to how it was before they entered. Now I dont know what support has done or how to fix it? Support in to much of a hurry….
Hello, @matod,
I have just confirmed from the support department and they said that they already replied to your support ticket #114535, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hi. I have noticed that the Porto Google Map Element in Elementor has the option for a custom upload of Marker/Point icon. However, i’ve set the favicon in this option but it still shows the default google marker.
Hello, @Katijke,
I have just tested it at my end and it is working perfectly fine at my end on my test site, please make sure that you are using the very latest version of the Theme and Plugins, and if no then update everything and check back and if yes then check the console of the site is there any issue, or contact us via our email newsmartwave@gmail.com with your Theme purchase code PDF and with your site WP-Admin Login details so that we will check it for you on your site.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 15/01/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
I have searched the comments without success. I need help to decrease the space between the variations and subscription plan options in a composite product. You can see the space clearly on this product page: https://funcifur.com/product/subscribe/ I have tried identifying the right css elements in custom css without success.
Hello, @humanor.
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .single_variation_wrap.component_wrap {
display: none !important;
}
.composite_component .component_inner {
padding-bottom: 0 !important;
}
Regards, P-THEMES.
when i click on quick view, it opens light box, in light box after selecting attributes, when i press add to cart, page redirect to the product detail and notifies that “attribute is a required field”. i want to disable redirection and i want to add products in the cart on quick view light box.
Hello, @ajnajao1,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hello, @michaeltemim,
These can easily be translatable using Theme language files, please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hello
I’m uploading Corporate 1 demo content
the result does not sound like your sample demo
Please review: anonimmedia.com
All system requirements: https://prnt.sc/y9dsg8
I can’t find the source of the problem, please help
Hello, @esertkaya,
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPS if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPS from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
Regards, P-THEMES.
