28320 comments found.
Hi! I have an event plugin, and that plugin adds a “sort by events date”-option for woocommerce. However, that option does not appear in your builder. Is there a way to implement that into your builder, so I can add upcoming events on the frontpage of the store?
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Is it possible to integrate Google Analytics on the order checkout (Thank You) page? In other words enable Google Analytics e-commerce tracking to monitor customers who have actually made a purchase on my website.
Thanks for a great theme
Hi,
You can add such scripts in specific pages with a WordPress hook.
Hi,
Why does it stuck at 86% whenever I like to import something from Flatsome studio? Proof: http://prnt.sc/yxeyb0
My internet connection is fast. My hosting has no problem.
Kindly reply. Thank you.
Hi,
Can you submit a support ticket here?
Is it possible to have the product page with all images full size like here? https://demo.uix.store/sober/product/hooded-coat/
also is it possible to have description, info, reviews showing in sequence one after the other without accordions&tabs like this? https://goya.everthemes.com/demo-fashion/product/basic-micro-rib-turtleneck/
Finally, can the word ‘CART’ be replaced with the word BAG everywhere? Is it easy to do?
Hi,
- Stacked layout is included in Flatsome
- Yes, you can display the tabs as sections like here.
- You can change such text with a tiny PHP snippet.
Hi, great theme! Is it possible for your menu to have the same animation coming-in/out such as this menu here? https://goya.everthemes.com/demo-fashion/shop/
Hi,
It doesn’t exist with the default menu options. But, you can build a similar menu with Ubermenu, which is compatible with Flatsome.
i have previously purchased this theme and want to purchase another licence but am trying to install a crypto plugin that installs but the crypto will not show up on product page…........and was told by coinpayments.net that there maybe a problem with the theme…......my developer tried to install it and still had problems….....i am trying to include the woocommerce plugins from this site https://www.coinpayments.net/merchant-tools-plugins i wanted to see if you can install these on your theme if you do will buy another licence and manymore after it Regards Danny
Hi,
Your request is related to WooCommerce, not Flatsome. Also, we haven’t tested that gateway and can’t say anything about the styling issues. If you already have a Flatsome license, you can easily test it on your local.
Hello, i think about buy it, but i need test it before buy it. Is some option please, that can i test it?
Thank you for your answer. Štěpán
Hi,
Unfortunately, we can’t offer a testing option for now.
Hi there, my site is using a full width page width by default (which I want), but I want a few individual pages to be transparent header.
I don’t see the options for page templates as shown in your support link https://docs.uxthemes.com/article/48-page-templates
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Whenever i add multiple categories to a portfolio the slug contains commas. When i then try and click on that portfolio from the front end i get this error; Not Authorized to View This Page [CFN #0004] If the portfolio page in question is only in one category it works but i need them in multiple categories. I have asked this question several times and so have other people but this still isn’t fixed. Any idea when this will be fixed or how to work around it?
Hi,
I’ve forwarded the issue to our development team to check.
Any news on this? Still having the same issue.
Hello, how to translate it to dutch the theme and woocommerce
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Is it possible to make blog posts full width?
Hi,
With some custom CSS, yes.
And what is that CSS please?
I’ve tried the following which works, but then the content isn’t centered;
.single-post #content > .row { max-width: 100%; }
.single-post #content .row.align-center .large-10.col { width: 100%; max-width: 100%; -ms-flex-preferred-size: 100%; flex-basis: 100%; padding: 0; }
Can you try this?
@media screen and (min-width: 850px) {
body.single-post #content > .row,
body.single-post #content > .row > .col.large-10 {
max-width: 100% !important;
flex-basis: 100% !important;
}
}
Hi, my company bought Flatsome theme for my e-commerce , I like I great .. but now I can’ modify from UX Block… can you help me? My site is www.pbdanceshop.com Thank you
Hi,
Please submit a support ticket here from the account where Flatsome was purchased.
an you tell me why for years I have blurred the texts of your banners or other blocks ? http://prntscr.com/yr7fmj
Hi,
Can you submit a support ticket here?
It is a question before buying, I have worked with flatsome before and that of the blurred texts has remained in its demo. for what is this?
It is a question before buying. I’ve worked with your theme before and I’ve always noticed that banners and other modules display text out of focus, not very sharp. I don’t know why that happens. Even in its demo you can see that problem.
Can you tell me about this?
Hello, I have an existing Woocommerce website with 2000 product. Will I be able to install your theme, use the Wizard to import and create the appearance I like from your options, without loosing my existing contents (products, orders, customers) and settings?
Hi,
WooCommerce content won’t be affected after switching to Flatsome. You only need to be careful about if there is any special fields created by the previous theme.
I have several custom fields created by ACF Pro for products, what shall I watch for, please?
Hi,
Can you submit a support ticket here?
I asked these questions and you responded back asking me to submit a ticket. I submitted a ticket and you responded back asking me to submit a ticket. Can I please get some help? I have 2 questions. 1- How do you remove the category names on each product that is displayed above the brand/title of each product? Ive searched through the comments and I still don’t understand how to do so. 2- When I add a product to the cart I get a message that pops up that says “content not found”. How do I fix this?
Hi,
We see that your premium support period has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Hello,
I have strange issue with theme. Delivery costs are not showing on cart and checkout page. I am 100% sure it is issue with theme if i change to different theme it works.
I have one paid option of delivery and i have free shipping over 20€. If my cart total is less then 20€ costs are not displayed.
How can i resovle this issue ?
I am developer helping clinet that bought the theme. Thanks.
Hi,
Please submit a support ticket here from the account where Flatsome was purchased.
Hi, We would like to enable search by part of the SKU. Is it Possible in the live search? Your code search for exact match only. Can I override the search in functions.php?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi! Bought this theme but I have a question. We have one current domain(domain1.com) using shopify and we are going to retire that store. We have another domain (domain2.com) we are going to temporarily use for building Woocommerce while the shopify one is still up. Can we re-use or reassign the license to domain1.com when we go live with Woocommerce?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi! All over my site all the tooltip balloons show up in black but with no content=no text. Could someone help me please?
Yeah, I have found the solution. For anyone interested: It’s a conflict with the plugin WOOF. Solution can be found here: https://wordpress.org/support/topic/conflict-with-flatsome-theme-2/
Hi,
Thanks for letting us know you’ve found the solution 
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