28310 comments found.
Is it possible to make blog posts full width?
Hi,
With some custom CSS, yes.
And what is that CSS please?
I’ve tried the following which works, but then the content isn’t centered;
.single-post #content > .row { max-width: 100%; }
.single-post #content .row.align-center .large-10.col { width: 100%; max-width: 100%; -ms-flex-preferred-size: 100%; flex-basis: 100%; padding: 0; }
Can you try this?
@media screen and (min-width: 850px) {
body.single-post #content > .row,
body.single-post #content > .row > .col.large-10 {
max-width: 100% !important;
flex-basis: 100% !important;
}
}
Hi, my company bought Flatsome theme for my e-commerce , I like I great .. but now I can’ modify from UX Block… can you help me? My site is www.pbdanceshop.com Thank you
Hi,
Please submit a support ticket here from the account where Flatsome was purchased.
an you tell me why for years I have blurred the texts of your banners or other blocks ? http://prntscr.com/yr7fmj
Hi,
Can you submit a support ticket here?
It is a question before buying, I have worked with flatsome before and that of the blurred texts has remained in its demo. for what is this?
It is a question before buying. I’ve worked with your theme before and I’ve always noticed that banners and other modules display text out of focus, not very sharp. I don’t know why that happens. Even in its demo you can see that problem.
Can you tell me about this?
Hello, I have an existing Woocommerce website with 2000 product. Will I be able to install your theme, use the Wizard to import and create the appearance I like from your options, without loosing my existing contents (products, orders, customers) and settings?
Hi,
WooCommerce content won’t be affected after switching to Flatsome. You only need to be careful about if there is any special fields created by the previous theme.
I have several custom fields created by ACF Pro for products, what shall I watch for, please?
Hi,
Can you submit a support ticket here?
I asked these questions and you responded back asking me to submit a ticket. I submitted a ticket and you responded back asking me to submit a ticket. Can I please get some help? I have 2 questions. 1- How do you remove the category names on each product that is displayed above the brand/title of each product? Ive searched through the comments and I still don’t understand how to do so. 2- When I add a product to the cart I get a message that pops up that says “content not found”. How do I fix this?
Hi,
We see that your premium support period has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Hello,
I have strange issue with theme. Delivery costs are not showing on cart and checkout page. I am 100% sure it is issue with theme if i change to different theme it works.
I have one paid option of delivery and i have free shipping over 20€. If my cart total is less then 20€ costs are not displayed.
How can i resovle this issue ?
I am developer helping clinet that bought the theme. Thanks.
Hi,
Please submit a support ticket here from the account where Flatsome was purchased.
Hi, We would like to enable search by part of the SKU. Is it Possible in the live search? Your code search for exact match only. Can I override the search in functions.php?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi! Bought this theme but I have a question. We have one current domain(domain1.com) using shopify and we are going to retire that store. We have another domain (domain2.com) we are going to temporarily use for building Woocommerce while the shopify one is still up. Can we re-use or reassign the license to domain1.com when we go live with Woocommerce?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi! All over my site all the tooltip balloons show up in black but with no content=no text. Could someone help me please?
Yeah, I have found the solution. For anyone interested: It’s a conflict with the plugin WOOF. Solution can be found here: https://wordpress.org/support/topic/conflict-with-flatsome-theme-2/
Hi,
Thanks for letting us know you’ve found the solution 
UX builder not working, Dear team, since 2 days no updates from UX builder are being saved, I checked in console and I could see admin-ajax.php return 403 error. I have no caching, security plugin installed. I have disabled mod-security on the server, still nothing happening. Please help
Hi,
Can you submit a support ticket here?
Sent, please check this on priority, I have been trying to fix this since 3 days but no avail. Thanks
Hi i use your theme for https://chengonthainguyen.vn/ but it quite slow could you please give me some tips to make it faster
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
My hosting expires and need to re-install wordpress and upload the theme using the same domain, how can I reuse my activation code? thanks
Hi,
You can re-register your theme as guided here.
Hi,
Enabling ‘Floating field labels’ in Checkout, it prevents the output of woocommerce translated text of billing_address_2. It will remain english, no matter what you do.
The input placeholder is translated, but entering data, ‘fl-is-active’ is turned on, and the floating label occurs in english. <label for=”billing_address_2” class=”fl-label”>Apartment, suite, unit etc. (nem kötelező) </label>
It works correctly in ‘wp-admin/customize’, but when published, it is still english on the live site. It also correct on every other checkout fields.
Thank you very much for checking into this, and have a great day.
Hi,
Thank you for the report. We’ll fix it in the next release. For now, you can fix it by changing the string fromApartment, suite, unit etc.to
Apartment, suite, unit, etc.on line #42 of the flatsome/inc/woocommerce/structure-wc-checkout.php file.
Perfect. Thank you!!!
Hello, I have 2 issues with Flatsome theme. 1. UX builder in hanging with the “Loading UX Builder”. 2. When I import any of your templates Cute shop / Classic Shop and so on, when the AdBlock Plus is activated, the main banner is not showing. A CSS is injected in my page on element like the below one:
div#popup_facebook, div#popup_facebook2, div[class=”banner”], div[class=”banda-sticky-mini”], div[class=”banda-sticky-vp”], div[id*=”banner”], iframe[id=”ETARGET”], trafic, div[id=”onetrust-banner-sdk”], div[id=”onetrust-consent-sdk”], div#simple-ribbon, img.linked-sig-image, .... ....... .skyscraper_ad, .slide-ad, .sponsor-block, .sponsor-logo, .sponsor-text, .sponsored-content, .sponsored-headlines, .sponsored-inmail, .sponsored-inmail-legacy, .sponsored-link, .sponsored-links, .sponsored_ad, .sponsored_content, .sponsors-box, .sponsorshipbox, .squareAd, .square_ad, .squaread, .sr-in-feed-ads, .standalone-ad-container, .static-ad, .sticky-ad, .sticky-ad-container, .sticky-ad-wrapper, .sticky-sidebar-ad, .stickyad, .story-ad-container, .str-300×250-ad { display: none !important; }
I have also raised a ticket to support but I have received no feedback from your side for 3 days. Waiting for a resolution from your side.
Thank you in advance! Cristian
Hi,
I’ve informed our Help Desk about the urgency. Your ticket #130543 will be answered shortly.
Thanks for your patience and understanding.
Hi, it seems that half of my comment is not visible here. I have flatsome theme installed on my website and when I am using a grid or banner element, Adblock is injecting some CSS and it gives “display: none important!” to all classes an IDs that have banner in the name. What is the workaround for this? Thank you in advance!
Hello, I have 2 questions. 1- How do you remove the category names on each product that is displayed above the brand/title of each product? Ive searched through the comments and I still don’t understand how to do so. 2- When I add a product to the cart I get a message that pops up that says “content not found”. How do I fix this?
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hello. Is there a way to add more space between the menu items beside the one on in customization? Im using below header for menu but i want the menu to be full width. Thanks
Hi,
Can you submit a support ticket here?
Good Day, I sent an email and nobody has replied. Can i please get help resetting the menu, i recently bought the theme and im struggling with the menu, please reset it to megashop Thanks
Hi,
Our response time is about 2 business days. You’ll get an answer shortly.
hi Flatsome team, is there anyway to add popular post with thumb in right sidebar without plugin? https://dichvuhuanluyencho.com/trung-tam-huan-luyen-cho-uy-tin/ here is my site.
Hi,
Can you submit a support ticket here?
I have comments active on my PAGES – but I don’t see the space to enter comments on any pages….
IE. I want it on them on this page: https://www.awaytoafrica.com/away-to-lamu-kenyas-hidden-paradise/Can you please look at my site…. i repurchase support all the time and only use it once in a blue moon – been a user for 6+ years! Please advise…
Hi,
Comments can be used with the Default Template only. You need to change the page template as Default in the page editor and set the default page template as Container (Default) in Flatsome>Theme Options>Pages>Default-Page Template. If you want to display comments on other page templates, you need to copy them into the child theme folder and modify them manually. Please contact a professional if you don’t have enough coding skills.
Thank you – this was saving me from ripping my hair out. Much appreciated. Flatsome is the beessstt
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