Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hello! When I use the centered logo, how do I add a second menu in the right?

Hi,

Can you submit a support ticket here?

I know you’re going to tell me to leave a ticket, but Google Maps doesn’t seem to load until you resize or refresh the window. Seems there’s a few people prior to me that have left a comment about it.

Hi,

I’ve forwarded the issue to our development team to check.

Hi Sir Please see Home page content not visible.. What is happening there ? I think I lost my money to take this theme.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

hi, can i stop opening the off-canvas Sidebar after a product is added?

Hi,

Can you submit a support ticket here?

With the new update of your theme, the Product Carousels in the UX Builder stopped working. I’m unable to update them. Every time I try to save it, it doesn’t save. I tried disabling every other plugin except Woo so it’s not a plugin conflict. I also tried to rollback Woo to see if that would help. Have you seen this issue before?

Hi,

Can you submit a support ticket here?

My clients purchased this theme, it’s one Critical Error after another.

The theme and Woo seem to be in conflict and you can’t run the setup wizard without installing Woo. I’m running PHP 7+ and a fresh install of WP. The developer of the theme is unwilling help fix the issues even though I sent all the credentials that came with the site when I downloaded it from envato. Of course logging in to my clients account is nearly impossible since they are on the other side of the world and envato requires a 2 step authentication when I attempt to login from the states (when they’re asleep)

Hi,

Please submit a support ticket here from the account where Flatsome was purchased.

Did you read my comment? I can’t. If I log in to my clients account, envato very quickly realizes that I’m not in Australia. Envato sends my client a verification passcode – In Australia – that I need here in the US. which may work if they weren’t asleep while I am working on their site. I always have my clients purchase their themes from envato and I have never had a designer refuse to answer questions or fix huge issues because I’m not the person who purchased the theme. I sent you all the credentials from the downloaded. I’ve never had to do more than that. How do I get help when I can’t login to the clients account?

You’ve now received a message from my clients account. You can email me now.

How can I make a button activate a phone call? Like if I have a button that says 88-888-8888, will it click for someone?

Hi,

Can you try the shortcode below?

[button text="+00 000 000" color="white" style="outline" icon="icon-phone" icon_pos="left" link="tel:+00 000 000" class="circle" tooltip="Call Us Now!" border="2px"]

I just noticed WooCommerce updated to 5.0. Is it safe to update now or do you have a Flatsome update coming before we should Update the Plugin?

Hi,

Flatsome v3.13.1 is compatible with WooCommerce v5.0.

Hi, how i can change a font-size, font family for this text icons https://snipboard.io/lxGDiy.jpg

Hi,

Please try this CSS;

.tooltipster-default .tooltipster-content {
    font-size: 18px !important;
}

Is it possible to login with Facebook like here? https://woodmart.xtemos.com/

Hi,

Flatsome comes with the free version of Nextend Social Login plugin.

Hi! I have an event plugin, and that plugin adds a “sort by events date”-option for woocommerce. However, that option does not appear in your builder. Is there a way to implement that into your builder, so I can add upcoming events on the frontpage of the store?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Is it possible to integrate Google Analytics on the order checkout (Thank You) page? In other words enable Google Analytics e-commerce tracking to monitor customers who have actually made a purchase on my website.

Thanks for a great theme

Hi,

You can add such scripts in specific pages with a WordPress hook.

Hi,

Why does it stuck at 86% whenever I like to import something from Flatsome studio? Proof: http://prnt.sc/yxeyb0

My internet connection is fast. My hosting has no problem.

Kindly reply. Thank you.

Hi,

Can you submit a support ticket here?

Is it possible to have the product page with all images full size like here? https://demo.uix.store/sober/product/hooded-coat/

also is it possible to have description, info, reviews showing in sequence one after the other without accordions&tabs like this? https://goya.everthemes.com/demo-fashion/product/basic-micro-rib-turtleneck/

Finally, can the word ‘CART’ be replaced with the word BAG everywhere? Is it easy to do?

Hi,

  1. Stacked layout is included in Flatsome
  2. Yes, you can display the tabs as sections like here.
  3. You can change such text with a tiny PHP snippet.

Hi, great theme! Is it possible for your menu to have the same animation coming-in/out such as this menu here? https://goya.everthemes.com/demo-fashion/shop/

Hi,

It doesn’t exist with the default menu options. But, you can build a similar menu with Ubermenu, which is compatible with Flatsome.

i have previously purchased this theme and want to purchase another licence but am trying to install a crypto plugin that installs but the crypto will not show up on product page…........and was told by coinpayments.net that there maybe a problem with the theme…......my developer tried to install it and still had problems….....i am trying to include the woocommerce plugins from this site https://www.coinpayments.net/merchant-tools-plugins i wanted to see if you can install these on your theme if you do will buy another licence and manymore after it Regards Danny

Hi,

Your request is related to WooCommerce, not Flatsome. Also, we haven’t tested that gateway and can’t say anything about the styling issues. If you already have a Flatsome license, you can easily test it on your local.

Hello, i think about buy it, but i need test it before buy it. Is some option please, that can i test it?

Thank you for your answer. Štěpán

Hi,

Unfortunately, we can’t offer a testing option for now.

Hi there, my site is using a full width page width by default (which I want), but I want a few individual pages to be transparent header.

I don’t see the options for page templates as shown in your support link https://docs.uxthemes.com/article/48-page-templates

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Whenever i add multiple categories to a portfolio the slug contains commas. When i then try and click on that portfolio from the front end i get this error; Not Authorized to View This Page [CFN #0004] If the portfolio page in question is only in one category it works but i need them in multiple categories. I have asked this question several times and so have other people but this still isn’t fixed. Any idea when this will be fixed or how to work around it?

Hi,

I’ve forwarded the issue to our development team to check.

Any news on this? Still having the same issue.

Hello, how to translate it to dutch the theme and woocommerce

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

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