Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28320 comments found.

Hi, is there a way to place Out of Stock products at the end of list in Category View/Catalogue view??

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Flatsome is very poor documented. you can look at their website and the documentation is so poor. I never seen something like this poor especially with them having over quarter million sales on themeforest. the support response time is 2 days and above. They use GIF animated pictures to explain. Thus if you miss something you have to wait for the whole animation to see it again. less than 10 videos in for “how to” very disappointed

I am using wp multisite environment. WordPress gives me critical error just for your theme. I have 5 sites, and all other themes are working separately fine on each domain when I try to activate your flatsome theme. I got the error message. I have also tried to reach you by contacting support section but never response.

I’ve informed our Help Desk. You’ll get an answer shortly.

your helpdesk not responding me after 3 days

after this update now theme working fine on multisite.

Hello!

Why would you set all the first letters in capital in the blog post title? This is not OK for most of the languages. How can I fix this?

I submitted a ticket support but you closed it. Can you please let me know how to fix this? I just want to use the title as I set it in the title box in wordpress backend.

Thank you!

Hi,

Flatsome doesn’t capitalize the entry titles. There is a custom CSS code that causes the problem. Please find and remove it.

.entry-title {
text-transform: capitalize;
}

Sorry, I ment for pages. The page title is always capitalzed, can it only be as I define it in the title, Some are capital other no. thanks

guys your documentation is so pooooooor

Hi!

Why don’t Flatsome show the primary category in the product box? It shows the parent category, but not the one i’ve made primary?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

How can you but read more button or a link in the short description to the full description ??

Hi,

Can you submit a support ticket here?

Hi team, the price low to high sort by doesn’t seem to work accurately. Please help.

Hi,

Those sorting options belong to WooCommerce, not Flatsome. Please check the same option with the official WooCommerce theme “Storefront”.

hey Flatsome team i want to change the Sale Bubble Style to be displaying only in new product not in all product thank you

Hi,

Can you submit a support ticket here?

he i want to Remove the Sale Bubble Style from all the product thank you

I sent a support ticket a number of days ago, no response. Are you guys available? I need to know how to adjust the sticky side bar positioning so it doesn’t block the sliding widgets. Thanks

Hi,

Our response time is about 2 business days. Sorry for the delay. I’ve informed our Help Desk about the urgency. You’ll get an answer ASAP.

Hello! When I use the centered logo, how do I add a second menu in the right?

Hi,

Can you submit a support ticket here?

I know you’re going to tell me to leave a ticket, but Google Maps doesn’t seem to load until you resize or refresh the window. Seems there’s a few people prior to me that have left a comment about it.

Hi,

I’ve forwarded the issue to our development team to check.

Hi Sir Please see Home page content not visible.. What is happening there ? I think I lost my money to take this theme.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

hi, can i stop opening the off-canvas Sidebar after a product is added?

Hi,

Can you submit a support ticket here?

With the new update of your theme, the Product Carousels in the UX Builder stopped working. I’m unable to update them. Every time I try to save it, it doesn’t save. I tried disabling every other plugin except Woo so it’s not a plugin conflict. I also tried to rollback Woo to see if that would help. Have you seen this issue before?

Hi,

Can you submit a support ticket here?

My clients purchased this theme, it’s one Critical Error after another.

The theme and Woo seem to be in conflict and you can’t run the setup wizard without installing Woo. I’m running PHP 7+ and a fresh install of WP. The developer of the theme is unwilling help fix the issues even though I sent all the credentials that came with the site when I downloaded it from envato. Of course logging in to my clients account is nearly impossible since they are on the other side of the world and envato requires a 2 step authentication when I attempt to login from the states (when they’re asleep)

Hi,

Please submit a support ticket here from the account where Flatsome was purchased.

Did you read my comment? I can’t. If I log in to my clients account, envato very quickly realizes that I’m not in Australia. Envato sends my client a verification passcode – In Australia – that I need here in the US. which may work if they weren’t asleep while I am working on their site. I always have my clients purchase their themes from envato and I have never had a designer refuse to answer questions or fix huge issues because I’m not the person who purchased the theme. I sent you all the credentials from the downloaded. I’ve never had to do more than that. How do I get help when I can’t login to the clients account?

You’ve now received a message from my clients account. You can email me now.

How can I make a button activate a phone call? Like if I have a button that says 88-888-8888, will it click for someone?

Hi,

Can you try the shortcode below?

[button text="+00 000 000" color="white" style="outline" icon="icon-phone" icon_pos="left" link="tel:+00 000 000" class="circle" tooltip="Call Us Now!" border="2px"]

I just noticed WooCommerce updated to 5.0. Is it safe to update now or do you have a Flatsome update coming before we should Update the Plugin?

Hi,

Flatsome v3.13.1 is compatible with WooCommerce v5.0.

Hi, how i can change a font-size, font family for this text icons https://snipboard.io/lxGDiy.jpg

Hi,

Please try this CSS;

.tooltipster-default .tooltipster-content {
    font-size: 18px !important;
}

Is it possible to login with Facebook like here? https://woodmart.xtemos.com/

Hi,

Flatsome comes with the free version of Nextend Social Login plugin.

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