26689 comments found.
I bought 2 liscences but when registering them i get the notification that the codes are already being used for other domains. Is there a way to unregister them?
Hi,
Thanks for choosing our theme. Yes, here is helpful article. And if you need any further assistance, our support team is on your service at the help center. Just sign up and submit a request there.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I was checking your demo https://bridge171.qodeinteractive.com/ and I found a bug. On iphone 12 (both minin and pro max) the parallax image that you use as background does not show.
Instead it shows a grey color!
Is this something that you aware of? Is there a fix for this?
Hello there,
Our support agent explained you that parallax effect should be disabled for mobile devices in our theme options. Please, check the whole response at the help center. Thanks for reporting this for our demo website.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Will it be compatible with Wordpress 5.6.x ?
Hello there,
Bridge is already compatible with the latest WP version. If you have any other doubt, we are here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I have purchased the theme once again (duplicate) so I would like to return it and request for a refund. Could you please help me out with this?
Thanks.
Hello,
Please, check this link.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We bought bridge a long time ago but never used it as it ended up not being right for that project, i want to use it on a new project now but when trying it says licence already used elsewhere (its not) and then when i try contact support for any help im told support has expired, how can i sort this please?
Please, email us here and include your purchase code so we can assist you.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I installed Bridge and the Child Theme, but somehow it doesn’t load my css, which is in the same folder. The folders and files for the Child Theme where already in the package I downloadad. maybe a problem with the functions.php?
in the functions.php there is the following code: <?php
if(!function_exists(‘bridge_qode_child_theme_enqueue_scripts’)) { } ?>
Function bridge_qode_child_theme_enqueue_scripts() {
wp_register_style('bridge-childstyle', get_stylesheet_directory_uri() . '/style.css');
wp_enqueue_style('bridge-childstyle');
}add_action('wp_enqueue_scripts', 'bridge_qode_child_theme_enqueue_scripts', 11);Hello,
Yes, it is how default functions.php files from Bridge child theme looks like. And we cannot say why it is not working on your side. You should check permissions for style.css file and if the issue persist, please, reach our support team at the help center. Our support agent will be glad to check this closer and assist you to resolve it.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Please check this article that can help you here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there. How exactly do you find the Demo that you want to import? Your labels do not correspond to the theme preview.
I just searched through all of you themes to find and import the Tobacco theme, but did not find it.
https://bridge313.qodeinteractive.comHi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. Because possible it is a new demo and you need to update the theme in order to get the new released demos.
Also you can check our tutorial here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’m redoing my website at this address: http://novaversao.desenhoeditorial.com/
More displays this message to me when I insert the lynx: “Code is already registered for other domain”
Except that when I access the main site I can’t get the registration out there to use it temporarily.
Could you tell me if the license is registered in another domain and if it is possible to make this exchange?
I tried to contact support but my license has expired, can you help me?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello – with the latest update, our qode youtube widget no longer works.
Hi there,
Could you please provide us with your website URL so we can check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
exceedra.com – example: https://exceedra.com/watch-webinar-outlook-2021-revenue-management-in-uk-consumer-goods/
Thanks for sharing the link. There is an error on your installation that could be because of some theme/plugin conflict https://prnt.sc/zkn2zl We can suggest to update our theme and all included plugins to the latest version and try to update WP code, too. If the issue persists, please reach our support team at the help center.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi for TEA theme I have Upload the demo content but only 98% completed. Slider is not working. Please let me know what are the option ?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, can you tell me if this theme has built-in homepage popup capability (for joining newsletter, or to receive other offers)?
Hi there,
Unfortunately there is not a built in feature for popup that adds newsletter or offers. You could consider using some third party plugin for this purpose, however please understand that we cannot guaranty theme compatibility since those plugins has not been tested with our theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does anyone know how to remove the date and time stamps off blog posts? I tried using some of the .css code the author posted in the comments but it didn’t work for me. Thank you.
Hi there,
Could you please provide us with your website URL so we can check this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Please try to add this code to Appearance > Customise > Additional CSS
span.date.entry_date.updated,.blog_holder.blog_large_image_with_dividers .post_text_holder .blog_column1 .date {
display: none;
}span.time, span.blog_time {
display: none;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
That worked! Thank you so much!
Hi there,
Glad that we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, the element Portfolio List type Masonry with space is creating a blank space between the 2 last images. One is aligned to the left and the other to the right. It only happens in screens bigger than 1000px resolution wide. It’s the WPBakery version.
Hi there,
Could you please provide us with your website URL so we can check this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, here’s the link: https://cutt.ly/dkPzeDl . Thanks!
Hi there,
You can try to edit your last portfolio item and set Large Width size in the single portfolio settings so that it can fill empty space.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I will do it! Thank you!
Hi there,
We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please help me with deregistering a domain as I don’t use the theme there anymore and want to register to another domain. Thank You!
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The hamburger menu (or actually complete menu bar) is NOT visible on IOS devices (iPhones). What could be wrong? Tested on several devices. Everything is up-to-date.
Hi there,
Could you please provide us with your website URL so we can check this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Found out it’s the Async JavaScript plugin that’s causing this. I am using this plugin on dozens sites, but why does this happen in the Bridge theme (other sites are not with this theme)?
Hi there,
Glad to hear that you located the issue. Well, third party plugins has not been tested with our theme and we can’t really guaranty theme compatibility for the same reason.
Thanks for understanding.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I created a ticket 2 days ago and I really need a response. I appreciate any help you can give me. The ticket is # 95461. Thanks
Hi there,
Once we check we do see that your request got responded to so if you need any further assistance please continue the conversation with our support team.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, When I post, I get a header bar and a massive featured image. I’d like to change the default layout, not rely on bakery builder for ever post. https://freesonstelehandlerhire.com.au/meet-samantha-free/
Hi there,
You can disable the title area in Qode Options > Title which will affect all pages and posts, as well as you do have this option on each post and page.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you. Where do I change the layout of the single post global template in your settings? I do not like the layout. Can you please look at the link and see how unattractive it is? Thanks.
Hi there,
This is an already predefined template a default one, and if you wish to edit it you can either edit the theme files or edit the Blog post with the page editor plugin which you are using.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi There, I’m having some issues with my homepage since upgrading to WP 5.6, but it only exists when I’m not logged in (displays normally when logged in). I have disabled all plugins and started fresh, but it did not help making me think it must be a theme issue. Can you help?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I resetup my website and cant register the theme again.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
