26688 comments found.
Hi Team, I am considering buying this theme. I have one concern though, I like the demo option ‘Soap’ (https://bridge142.qodeinteractive.com/?_ga=2.45632226.794074837.1613481752-1815996219.1610190806) however I wish to have a different Menu option, from one of the other Bridge Demos, is it possible to do so? To mix the features of different demo options available?
Also does the theme supports adding a ‘WhatsApp’ button?
Hi there,
Thanks for taking an interest! Please check our tutorial.
Also you can add i WhatsApp icon if you wish that, our theme uses many icon packages which you can choose from.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
My concern is, not just related to the menu, rather with many such features (footer menu, single product layout, header menu, shop with filter option, etc.) . My point being, is it possible to install demo pages from different demos together?
The multiple demos in the theme, have different layouts and options. Not all of them are available in our chosen demo layout ‘Soap’, so my concern is, are all the options (footer menu, single product layout, menu, shop with fliter option, etc) are they all available throughout all the demos, or they are demo specific?
Hi there,
You can combine different pages from different demos.
Also footer, and single product layouts, WooCommerce features in general are persistent and can be used on any demo.
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I had Bridge working on a website but it was shut down and rebuilt in plain html by others. Now my licence is locked and I no longer have access to the server…
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello.
I am interested in your template but before buying I have few pre sales questions. Is your template compatible with few plugins that I want to use :
- WP Google Maps (https://wordpress.org/plugins/wp-google-maps/ ) or 10Web Map Builder for Google (https://fr.wordpress.org/plugins/wd-google-maps/) : Maps to set a specific interactive map with filters
- WPML to translate my website in english
- The Events Calendar (https://wordpress.org/plugins/the-events-calendar/)
- Mailchimp
Otherwise do you have any suggestions about what would fit the best to your template : advantages and disadvantages. And if there are some prerequisites that I have to be careful of.
Thanks a lot in advance for your quick feedback as we need and answer as soon as possible in order to start the project in good conditions 
Hi there,
Thanks for taking an interest!
1&3. The theme comes with Google maps and you can read more about it here. So speaking of the Events calendar and the WP google maps we simply cannot guaranty theme compatibility since those third-party plugins have not been tested with our theme. You can always test it on your end though,
2. All our themes are compatible with WPML plugin and you can read more about it here.
4. Our theme comes with Contact form 7 which can be connected to mailchimp for sure.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I have used the theme in the past 1-2 years, but I have deleted the website meanwhile and forgot to deregister the purchase code. Now it doesn’t allow me to register if I want to use the template again on my new website, so I can’t use this anymore. Can you help me with this please?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am considering buying this theme again as it now has LMS, but I can’t see it on my current sites where I’m using LMS. Is it a separate plug in that I need to buy?
Sorry, I mean to say Bridge on Line 2, not LMS! I mean that the LMS options aren’t showing on the left panel menu
Hi there,
Thanks for writing in! Our theme is covering courses which users can purchase and download. When it comes to LMS, all payment process is going through WooCommerce, so all payment options that are offered for in WooCommerce plugin are available. Here is part about LMS from our Official Manual http://bridge.qodeinteractive.com/documentation/21-lms/ We hope this info will be helpful, and if there is any further question, please, let us know.
Users (students) can also enrol in free courses, or in case that the courses are not free, they need to buy the course in order to enrol in it. There’s also a free preview of all courses, so the users can check what are they buying or enrolling.
Here is demo website where you could check it http://bridge231.qodeinteractive.com/ You can use the following credentials to log in and check out the user dashboard and all the amazing options it provides username: test password: test
It comes with our LMS plugin which comes with all the possible course features and settings.
You can update the theme, if you are using an version that does not have the LMS plugin included, or if you wish to use the theme on another domain you can purchase it for sure.
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Hi, for some reason I can’t log into the demo (using Mac and tried Safari and Chrome). On my current installation of Bridge, I have updated it and there is no LMS plugin to install. Am I missing something obvious. Appreciate this may now be a support call but I’m reluctant to but Bridge for my next project until I’m happy this works
Hi there,
You will find in your theme files the LMS plugin included which you can install and activate. Also please try to login once again with the same user credentials.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, this is a fantastic theme.
I have one problem though, I registered the licence on a test site and forgot to de-register is before I deleted the installation and now I cannot register the theme on the client’s actual website.
My support has expired but I don’t want to pay over $40 to renew my support just for you to click a button and de-register the theme for me.
Can you please help?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I see that you update this theme very often. I install those upates all the time and have no problems. But: in backend it says I have to update also some other plugins like: - Bridge Core - Qode Instagram Widget - Qode Membership - Qode Tours - WPBakery Visual Composer
When I do this (ex. Bridge Core) my site will crash and not work anymore. What is wrong here?
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, I made a mistake. I removed the Bridge theme without deregistered. Now I reinstalled the bridge theme in the same domain and this time I cannot deregistered. My goal is to use the bridge theme in a different domain. Can you please help with this? I want to use the Bridge theme. Notice: I could not create a ticket from your website because the support period has expired. Please can you help me
Hello,
Please, just email us here with your purchase code so we can assist you with this part. Thanks
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Hi, I would like to know what is the correct method to import other graphic demos (without, however, importing options that overwrite and make you lose the current work) in order to experiment with more layouts and integrate the work with different possibilities. I am using the WPBekery version.
Being a multidemo theme there should be a mode to integrate several together, otherwise there is a risk always recreating the same layout on your sampling.
I kindly await your feedback Thank you!
Hello there,
In that case, you can choose just the “Content” option for Import Type when you choose desired demo website in our one-click demo import feature. This article should be helpful.
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When I buy the support expired here I get help to improve the website speed, the speed is totally bad from the theme!
And it’s really sad that I have to pay something to get help even though the error is with you, I turn on all plugins from just the theme and the plugins that are needed by the theme, and the site is still slow, and my server provider is very good and fast!
Hello there,
We would like to suggest checking this article where are provided helpful tricks for improving page loading speed.
We hope it will be helpful for you!
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Hello, i have send a request to deregister the theme. How long doest it take to deregister the theme? I have send email and ticket and still watiing…
Hello there,
We have just checked and your ticket is resolved. Please, continue the conversation there if you need any further assistance. Thanks
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Hi,
What plan of Elementor does this plugin included? Do I still need to avail the PERSONAL PLAN ?
Thanks,
Hello there,
Thanks for writing in and taking an interest in our theme. The theme comes with the regular free version of Elementor which is more than enough to achieve anything you do see on the website demo, so there is no need to purchase any other version of Elementor plugin. If there is any other doubt, we are here.
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Portfolios do not look right on mobile. I keep hoping with updates it will be fixed. All padding between right and left column disappears mashing text up against the other column. Not a good look. Can you point me towards a fix?
Could you, please, send us here your portfolio link so we could check it closer. Thanks
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Hi there,
From what we can see is that your portfolio items do look alright and there is not mashing up test nor colliding columns. Please check it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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You didnt even look at the portfolio items. The portfolio overview is fine, when you click on an item and go to the portfolio page on mobile there is no padding. please see an example here: https://drive.google.com/file/d/1ywNSFRCnpefF_trLslHsej0I5QDzzU19/view?usp=sharing
Hi there,
If you refer to the mobile view of a single portfolio page, you do have option to set your column breakpoint where the columns will be set to 100% on mobile devices.
If we somehow misunderstood you please let us know and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Oh perfect thats exactly what I need. Where do I find that? I’m looking at the portfolio options in QODE options and don’t see that anywhere
Hi there,
We also do see that you have added custom CSS https://www.dropbox.com/s/90ajoxmtsat6tjj/Screenshot%202021-02-19%20at%2012.44.48.png?dl=0 preventing our themes responsive CSS to take action, which will automatically make the columns 100% in width.
As we can see you are using an already predefined portfolio template and you also do have an option to build you custom portfolio single page with the page builder which will give you access to edit each Row and column responsive breakpoint.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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FATAL ERROR: undefined function qode_envato_wordpress_toolkit_installed()... This happens after I try to update Bridge from version 14.2 and carefully following update instructions. Newest wordpress and php 7.4. Anyone?
Hello,
Please, just go to /wp-content/themes/bridge/framework/modules and remove the whole folder envato-wordpress-toolkit This is a deprecated Envato Toolkit plugin that is replaced with the Envato Market plugin.
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Thanks, worked!
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I’ve searched through a lot of the comments here, as well as on the support page for answers but for some reason I still cannot get any of the demo content to load onto my server. I’ve already tried all of the suggestions from the support tickets regarding max time outs and file size uploads on my server. What am I missing?
Hello there,
We can suggest checkingthis article especially where are added solutions and step by step instructions. If there is still an issue, just reach our support team at the help center, and they will be glad to assist you. Thanks
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Hello. We use that theme and thank you for the job.
We are trying to add a testimonial to our website but when we add Testimonial Masonry we can’t see the content. Could you please help us? Thank you.
Hello there,
Thanks for choosing our theme. Glad to hear you like it. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket at our help center and one of our support agents will assist you.
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Thank you for your answer. I wrote the help center two days ago but nobody answered my question.
Hi there,
Could you please provide us with your request ID so we can check, as we could not locate any request created with your Envato username.
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Hi guys,
Hope you´re well. We have some little questions regarding our development using this theme.
1. When we assign a page as the default post page in Wordpress we can´t make any changes in the design (header, add some text, etc…). Is there some way?
2. Is there anyway to customize the search results when nothing is found? 3. Is there any way to remove the icon in the output messages when you send a form or change its color? 4. I think there is a little bug. We have set 2 social icons in the footer and one of them disappear after you do the hover. Have you detect it? 5. Is there anyway to change the scroll speed?
Thanks, fantastic theme!
Hello there,
Thanks for choosing our theme. Glad to hear you like it. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket at our help center and one of our support agents will assist you.
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So disappointed with this theme. Even though it looks cools it has so many issues on the inside. First was the fonts (which even though you tried to provide support we ended up with no result), then the slider, and now the WooCommerce…
I have turned the woocommerce to my language, Greek, and the checkout form is A MESS. Other fields are in English others are in Greek. It’s really a mess.
Can you provide a solution that works?
Elizabeth
Hello there,
We are sorry to hear about this bad impression you’ve got. We cannot be sure on what exactly are you referring to, and we are not able to locate support request with your username. Please, send us here support request ID so we can investigate this further. Thanks
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Hi there, I just wonder if you have a common problem with Woo Commerse. I got this message HTTP ERROR 500 and it makes that I can´t add products or change them.
Hi,
No, there should be no issues like that, but there are a lot of things that could make it happen. We would like to suggest checking this article first. We hope it will be helpful, and if you need any further assistance, our support team is on your service at the help center.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought 2 liscences but when registering them i get the notification that the codes are already being used for other domains. Is there a way to unregister them?
Hi,
Thanks for choosing our theme. Yes, here is helpful article. And if you need any further assistance, our support team is on your service at the help center. Just sign up and submit a request there.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
