28320 comments found.
we bought an install a key via a developer .but we have lost the license key can u please how can I find a license key we have no contact with the developer how can I like an update to the key is any option what is the best option to find the key
Hi,
Licenses are controlled by Envato Market. Please submit a ticket here.
Which demo shop is supporting Dokan multivender features? Actually I would like to enable Dokan multivendor feature. Please how to setup it also.
Hi,
You can use any demo page or create your own layout with UX Builder. You need to contact Dokan support for the setup.
How do I forward emails from other plugins support that indicate help with your topic when you do not accept to receive emails but only by your form?
Hi,
You can copy & paste those messages into your message. If you send your message via direct email, our system can’t verify your current support status.
ah ok tks
it´s wrong because when I need reesend emails for you is not possible. VERY WRONG THIS.
UX replied Hi Carlos Andrade,
- This is an autogenerated message -
We’re sorry, but you can’t contact us directly by e-mail.
Please read through our article on how to send in premium support tickets and its foreseen submitting areas: Official areas to send in support tickets
This auto-reply could also be sent because you replied to and outdated (very old) ticket that is closed due to inactivity.
Ticket status (131267): Closed
Kind regards UX Themes
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Hi,
Can you submit a support ticket here?
I want the products to appear first, then SEO articles.How can I do?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
is there RTL Demo ?
Hi,
No. But you can check some websites built with Flatsome here.
Hi there, I know the last comment about this was a while ago and a lot could have changed since then. Would you say that your theme is built with accessibility and the WCAG 2.1 guidelines in mind. I know it is very difficult to say that any theme is 100% accessible but it would be good to understand what considerations you have in place for accessibility. I am trying to identify some of the themes on the market which take accessibility seriously.
Hi I am trying to validate my eshop though validator.w3.org but I get this error Element style not allowed as child of element div in this context As I see you will fix it to next release. Do you know when the next release will be available?
Hi,
It’s been fixed in the next version (v3.13.2). We’ll release it shortly.
Hello, can you please add a Tumblr follow Icon to the Flatsome theme?
Hi,
You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.
Top rated features will be included in our developer’s to-do list.
I can see the UX builder on all the pages but the blog one. I just have quick edit for the blog page…
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, is it possible that i do not send users emails from my website to create their own password, instead keep using only their login with social profile?
Reason is i am blocking any access to mysite.com/wp-admin
When the email is fired to user it sends this link to login.
Hi,
It’s related to WordPress and WooCommerce, not Flatsome.
Hi i am also having a problem with the UX builder, First of all some pages on the url say page not found and when trying to edit the pages using ux builder it keeps loading and doeasnt finish loading. Please see the attached screenshot. https://imgur.com/ntmvdED
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi there, would I be able to do the following with this theme on checkout? I would like the user to be able to select the ORDER FREQUENCY From Default selection of JUST ONCE to DELIVERY Selection of ‘Every Week’, ‘Every Two Weeks’, ‘Every Four Weeks’. Could this be done? Many thanks
Hi,
Your question is related to WooCommerce, not Flatsome. You’ll need a 3rd party plugin. Flatsome is compatible with all official WooCommerce extensions.
Hi, I am having issues with google maps, I have generated the api and still gives an error please see the attached screenshot, I have went through all the documents for google maps posted here on the forum and i have consulted external sources it just doesn’t work, Please help. https://imgur.com/a/AFKUzEd thanks and please don’t send me here because i have been there and i have done it correctly https://docs.uxthemes.com/article/200-google-maps-api
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
where can i help to compleet Flatsome languages translation?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, our site domain will be replaced soon. Could you please allow my actual license for the new domain when it will be install so we don’t have to purchase a license again fot this website. Our support is finished. Could you please still help for this license part. Thanks
Hi,
Your ticket #131165 has been answered. Please check your inbox and also the spam folder.
Hi guys, I’ve added some custom Javascript code and it works fine on all pages except the homepage, any idea why? I understand my support has expired but if this is a bug I’d be super grateful for some help.
Thanks a lot
Hi,
If you added the script from Flatsome>Advanced>Global Settings, it should work on all pages.
Thanks for your reply, that’s exactly what I’ve done and it’s working on every page except the homepage. It’s a script to play videos on hover, it’s working perfectly but having no effect on the homepage..
<script> window.onload = function() { const vids = document.getElementsByName(`hover`) for (let i = 0; i < vids.length; i++) { vids[i].addEventListener( `mouseover`, function(e) { vids[i].play() }) vids[i].addEventListener( `mouseout`, function(e) { vids[i].pause() }) } } </script>
Grateful for any advice
Managed to get it working by adding the script to ‘Body scripts – bottom’, strangely all of the other options had no effect on the homepage (but all other pages worked). Thanks.
Hi,
Thanks for letting us know you’ve found the solution
hi, is that possible to create a menu like the link im sending u? thank u
https://www.vechro.grI want to have only 3 items in my menu and the other choices if someone press the menu button, exactly like the demo
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
cant u answer me here about this one? i dont see the reason to create a ticket?
This is not our support platform, it’s just a comment area. Please submit a support ticket to get help from our Help Desk.
hi. very fast and good theme. but have empty cart bug. have your demo problem. look. https://prnt.sc/zijxlz
The screenshot I shared was taken from our demo site. Please try again with another browser.
Good day I would like to create Arabic store front please send the steps
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
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