12819 comments found.
I thought this product was going to be great. Now not so sure. All my tours suddenly went from the original price to $0.00 and no one from Shine theme will answer the tickets. We are live and this is hurting our business.
Hello,
We apologise for any inconvenience caused.
As far as I know, your problem have been fixed already.
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi! We are facing some issues setting the prices for hotels’ rooms. Here you have our main questions: 1. Currently the system only allows setting the final price same as it will be seen by client on the website. What we need is to input our costs to the system and apply a markup in %, so that the price that clients will see on the website will be the result of calculating the cost x the markup. It allows that in case we want to change the profit margin we would just need to change the markup % instead of changing all rooms’ rates. 2. Currently the system only allows setting rate per room, so it shows same rate no matter if it is single, double or triple occupancy, but the fact is that room rate at hotels is different depending on the number of persons booked on the room. We need you to let us setting the rate in a way that for the same room the price would be different depending on the number of persons selected by the client in the browser. 3. On the room setting area, there are fields for max # of adults and max # of children, but there is no field for max # of total persons. The problem is that the room may allow for example a max of 3 adults and also a max of 2 children but not all of them together, so it could be a combination but not exactly 3+2. There is an important field missing where we can set the max # of persons allowed in a room. It guarantees that if for example max # of adults is 3 and max # of children is 2 but max # of persons is 4; clients can select 3 adults in a room or 2+2, but the system will not allow clients to select 3 adults and 2 children staying together in the room.
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the Ticket system only.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hi. I notice that activity has not location search with user coordinates. That’s a big problem. How to add it? Thanks
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the system only.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hi thanks for your reply. Our support period is expired and so I have to renew. But i need to know if you can supply the following:
1) Google map search to geo locate uses and display tours and activities available in his area. 2) When i use the WC checkout, i see that the system does not generate an order also inside the WC. That’s something wrong with my install, or it’s a standard? I need that the order is copied also to WC Orders. 3) In modern theme both tours and activities have not google maps that display available experiences. It’s possible to have it?
Thanks for your reply
Hello,
1. Unfortunately, we have not supported this function yet in Theme. Sorry for this inconvenience
2. No, it’s must be something problem. When using WooCommerce Checkout, the order will be created inside WC.
Could you please send detailed information via vietphuong@shinetheme.com. We can check it for you
3. Unfortunately, we have not supported this function yet in Theme. Sorry for this inconvenience
Please feel free to contact us if you need any further information. Thank You and Best Regards
I don’t have Cart and My Account templates. Can you share?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the system only.
Looking forward to hearing from you soon
Thanks and Best Regards!
HI, 1. im trying to used the same tour layout in order to create a new list of packages, but i cant.. 2. Can i make disable a tour, without delete? to used in another Tab?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the system only.
Looking forward to hearing from you soon
Thanks and Best Regards!
How to remove “Copy © 2014 Shinetheme. All Rights Reserved” ? This theme is poorly documented.
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the system only.
Looking forward to hearing from you soon
Thanks and Best Regards!
Seriously? This is your own copyright in the footer, what you don’t understand exactly? This should be something very very simple. How to remove “Copy © 2014 Shinetheme. All Rights Reserved” from the footer?
Hello,
It can remove via CSS but it’s hard to paste code in this comment. If you understand, please navigate to Theme Settings – Styling Options and apply this custom code
.main-footer-sub { display: none; }
Please feel free to contact us if you need any further information.
This is hiding the second footer with my copyright, not yours. Anyway, I’ll open a ticket.
This theme looks perfect to my needs but I would like more review functionality. can I use a plug-in to support this?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the system only.
Looking forward to hearing from you soon
Thanks and Best Regards!
Can i book by week only? Starting from Monday? And not to have maximum period?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the system only.
Looking forward to hearing from you soon
Thanks and Best Regards!
This is a pre-sale question !
Hello,
Unfortunately, you have to choose both Start and End Date of Booking
Hope you are understand.
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I purchased this theme (Travel Booking WordPress Theme) and installed the single hotel demo data. When I create a ticket, I am told my support has expired (that is why I am contacting you guys here instead of sending a ticket).
I have managed to customize everything without any problem but when I update the logo it never changes. I have tried everything (cleared browser cache, etc) but the new logo never appears on my website (am still stuck with the LUSTAY logo).
The new logo only appears on mobile but never on desktop version of the website.
Here is my website: https://sarikoolasitigarden.co.tz/new
I have sent my login details and the desired logos (SVG & PNG versions) to your email (vietphuong@shinetheme.com). The email has the title/subject “Travel Booking WordPress Theme (Single Hotel Demo): Updated Logo Never Appears on my Website”
This is seriously blocking my progress; PLEASE HELP!!!
Hello,
Thank you for your information, we are sorry for any late response there. We will let our team check on the ticket and help you as soon as possible.
Please give us your patience and wait for their answer.
Thanks and Best Regards!
Please reply for Ticket ID: 20775, Ticket ID: 20902. I have been waiting for 4 days please
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hello,
Thank you for your information, we are sorry for any late response there. We will let our team check on the ticket and help you as soon as possible.
Please give us your patience and wait for their answer.
Thanks and Best Regards!
I bought the theme two days ago, there are a lot of errors and there is no response from the support, I want to get the money back
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hello,
Thank you for your information, we are sorry for any late response there. We will let our team check on the ticket and help you as soon as possible.
Please give us your patience and wait for their answer.
Thanks and Best Regards!
After all this waiting, I did not receive any response, there is a problem with the packages that do not appear in the control panel, there is a problem in displaying the trips on the main page, and there is another problem. The problems have been sent to support and I have not received any response until now.
Hi there: 1) When the Partner Program is enabled (example: hotel owners): how is the Payment set up? Is the payment for a hotel reservation received first by the owner of the hotel – partner or is it received by the Tour Operator (administrator of the Travel Booking Theme).
2) How are flight rates configured? can you connect with an API to airlines?
I look forward to your comments because I am interested in this WP topic, thank you.
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hello There, Thank you for your detail question, please have look at our confirmation here:
1. Website owner(administrator) will receive the payment. After that, website owner will transfer money to Hotel owner.
2. Flight is for search only, via API. The search result will redirect to travelpayout or Skyscanner. It helps you to run affliate business
I hope these information are clear and helpful for you, please let us know if any further or result later.
Regards!
hello.ok, This theme needs additional paid plug-in for more usefulness?
Hello,
It’s unnecessary. All function is working normally as demo
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello Can a new section be created? x example: Destinations? And that section associate it to a Map where you can incorporate all Hotels and Tours of a Destination?
hello?
Hello,
We have Location by default. You can check this demo
https://mixmap.travelerwp.com/st_location/united-states/new-jersey/Thank You and Best Regards
@ support_shinetheme Hi,
Your themes options has more functionality but still not enough. Also and important one, your support really bad I am searching for alternative one. You have still chance.
Please don’t tell me something about yours documentations. I am already read it.
My pre-buy questions start 10days ago and my last question it was 4days ago and still didn’t answered.
https://themeforest.net/comments/26049515Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Is there a way to translate the bokking language system into spanish easily? Do you have a test admin demo? i would like to know more about availability (single hotel), when someone book some days the room automaticaly change to not available in the system? Thanks
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hello.
1. For translation, you can use WPML + PoEdit easily. http://travelerdocs.wpengine.com/docs/licenses-and-support/manual-translation/ http://guide.travelerwp.com/docs/installation/traveler-plugins/wpml-compatible/how-to-install-and-setup-wpml/2. Unfortunately, we don’t have test admin demo
3. Yes. When customer book specific date, the inventory will change that day to unavailable.
Please feel free to contact us if you need any further information. Thank You and Best Regards
Is there an option that payers pay on the site only the commission due to the site manager and the rest of the payment to the seller physically for example if it is a B&B or hotel?
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hello There,
Unfortunately, we have not supported this function yet in Theme. You need to custom code (not belong to support policy) to add this in Theme.
Currently, payment will be transfered to site manager.
Sorry for this inconvenience, please create a new ticket for any further questions or requests.
Thanks and Best Regards
Hi, great theme and great job. One Question on the Mixmap theme:
Is it possible to somehow put several bookings in a final booking list and book all at once with one payment?
Thanks, Best regards
One more thing, can I create my own service (name and type)?
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hello There, Thank you for your detail question, please have look at our confirmation here:
1. You can use WooCommerce Booking in our Theme. This booking support multi item(room, tour, rental) in 1 cart.
2. Unfortunately, we have not supported this function yet in Theme. You need to custom code (not belong to support policy) to add this in Theme. ……….
I hope these information are clear and helpful for you, please let us know if any further or result later.
Regards!
Hello dear No plan yet to have an android app? i but the theme and not use it because i need android app also the theme is very very complet, it will be very interesting if you have possibility of app thank you
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hello There,
Unfortunately, we have not supported this function yet in Theme.
Kindly note, Wordpress Theme is for website, not for Mobile App. Website could be responsive in mobile browser version, but it’s still a website, not a app
Sorry for this inconvenience, please create a new ticket for any further questions or requests.
Thanks and Best Regards!
[pre sale] Is it possible to combine and buy more than one tours and services and see the total price? Let’s say a client wants to buy the Athene tour and the sunset tour on bike…is that possible?
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Hello There, Thank you for your detail question, please have look at our confirmation here:
You can use WooCommerce Booking in our Theme. This booking support multi item(room, tour, rental) in 1 cart.
I hope these information are clear and helpful for you, please let us know if any further or result later.
Regards!
Hello,
I have problem with Attributes, because all show on rental page, Can I show only 1 or chosen attributes ?
When I check on codes ’’ Single page ’’ $all_attribute so I would like to show only Room Features and Kitchen
Thank you for you interest
Dogan SAHiN
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
Dear mrdogansahin,
You can hide it via CSS.
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/ Kindly note that we do support and answer all of the customer questions in the system only.Looking forward to hearing from you soon
Thanks and Best Regards!
Before 3 days, I posted the ticket in your support??? Can you answer my ticket!! What happened??
Dear Customers,
We apologize for any inconveniences caused.
We will be offline from 10/02/2021 to 16/02/2020 as it is the Lunar New Year holiday. The response may be delayed in this period
We wish you all the best of luck with your business
Hope you understand.
Thanks and Best Regards
