8600 comments found.
Hi leeseehello! We are sorry but we really don’t get your request. Do you need to show the thumbnails associated to the video automatically but with this layout? In case this is not possible and you need to use as for the demo a custom “Poster Image”. More info can be found here: https://support.undsgn.com/hc/en-us/articles/213459489
Or do you mean you would like to use the native embed? https://undsgn.com/uncode/works/portfolio-boxed-video/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I used a custom “Poster Image”, Thank you!
Hi leeseehello, and thank you for the confirmation!
Just yesterday and today, any time I try to make a change to the Uncode theme options (using a child theme, which is what I have always done), attempts to save the theme options results in a 500 Server error. This only happens with the theme options…and only on this theme…
Hi pixelkinetic! We are sorry but from here we cannot know why you have this error, by the way, 500 Server error is for definition a server error, and you should ask more details to your hosting company (they have reports they can read). Obviously, it only happens to you with this theme, each theme has Theme Options developed differently. To prove that this is not a native issue of the theme and happens due to a server issue, if it was of the theme you would have always had it, instead of as you say it happens only now (a code error would have happened since the installation). You can consult here a list of the possible reasons of server errors when working with Theme Options: https://support.undsgn.com/hc/en-us/articles/115000580429
Anyway, before test again, a Back-Up is always warmly suggested: https://support.undsgn.com/hc/articles/360001216518
This is strange because now sometimes when I just even click on the theme options, it returns that error. Again, it never happens with anything else. Would you potentially recommend re-installing the theme/child theme?
Hi pixelkinetic! Exactly what I’m trying to tell you, if there is an error in the code you would have it 100% of the time and all users would complain, an intermittent error is related to the server and there is nothing strange. You can’t really compare other themes, like if you have an issue with another theme it’s not a comparison to say you don’t have it.
Strange. I tried deactivating all my plugins, that wasn’t it. Modsecurity is not installed on my host. My PHP is 7.4. My memory limit shows as fine in the system check on Uncode.
If I renewed support, would you be able to resolve this for me? Or would your advice be the same as in this comment thread?
Hi pixelkinetic! I don’t think you need to renew support because this is something you need to debug with your server support, this is a “500 Server Error” for definition. You have to present the problem to them as this error occurs due to some limitation on the server and they can see through the log file what triggers this problem: https://support.undsgn.com/hc/en-us/articles/115000580429
PS: Obviously if they do not help you feel free to renew the support so we can access your installation and FTP, but since this is not an error of the theme we can not guarantee to got at a solution because we will arrive at a point where the error occurs for lack of server resources (indeed if you have another server, try to install Uncode, so you can see that the problem is not the theme but the server).
I did finally get this resolved, thank you! It was the server. They use modsecurity but call it something else.
Hi pixelkinetic, and thank you for the confirmation! You see we insist but there is a reason. Much appreciated! 
Hi lefterisnebe! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
Hey, I’m implementing a pop up after click on button and I need to add this parameter to the button link:
data-formkit-toggle=”363669cdd9”
However, there’s no such an option for it in Page Builder.
Hi FakeGameCZ! We confirm that there is absolutely no option to add custom data attributes to the Button module (it looks like something really custom). If the Class, ID or On Click options don’t work for you, at this point I think you’d better create a link manually, and apply a few CSS to make it look like a button.
Hello, I submit a ticket about logo ratio problem on mobile and not neat images. Waiting for reply TY
Hi ahimsaraffier! Thank you for notify but tickets are replied in order received by the Support Team, by the way you opened a ticket about this just 15 minutes ago….
I have some issues with uncode atm, so took a copy of the site and put it on a staging URL to make changes. I cant update the theme as it tells me about licnese issues. I emailed support to be told that this is against license terms. That’s hardly helpful. Expected better from such a big theme! Have purchased more than one license as the theme is so good but to be told no help with this issue is just rubbish.
Hi OmriS! We are sorry for this issue but from here we cannot understand the problem. Obviously, if you have used more than one website it’s not permitted by the copyright-terms even if you have bought multiple licenses. Please send a private message from here and include the Purchase Code so we can check soon: https://themeforest.net/user/undsgn
I purchased more than one licnese for completely different sites. Thats not what I meant.
My issue is simple. One of my sites, has an issue. To try and rectify, I put this on a staging URL. I now cant update the theme as I get the stupid license error message and support basically said thats how it is.
Ok, please follow our advice, and send a private message with the Purchase Code so it’s possible to help.
Is there a way to change the mobile menu breakpoints? My menu is quite long horizontally and the default breakpoints are way too short for it to be functional.
Hi 360Direct! No we are sorry, we have this in the feature request list but actually this is not an option. If the problem is for the tablet here you can find a trick: https://support.undsgn.com/hc/en-us/articles/214006385
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I can make it work with that for now, thanks! Any idea when that feature might be implemented?
Thank you for the confirmation even if we cannot help too much! No sorry this is in the list right now.
Hi! Theme looks amazing. I have a few pre-sale questions (I’d be using one of the blog demos to start with):
1. Can we add a button to toggle between dark/light mode on mobile?
2. I see in the “Single Media” features page that we can customize the aspect ratio of images. We will have a vertical 9:16 video embed from Vimeo in almost all posts. We need the video in the post to display as a 1:1 ratio “video cover” static image which is clickable (then expands to 9:16 full-screen on mobile). Can this be done?
3. Is there a function that allows creating each page with a separate PC, tablet and mobile format? We want to lay it out specifically for each device format, not relying on the PC version adapting to mobile.
Most of our readers will access from mobile, so the PC version isn’t as important. But we want a similar layout on all devices – every image will be square 1:1 ratio.
Thanks! -Zeno
Hi ZenoWyld, and thank you for the interest!
1. No this is not an option, some users did since basically it’s a simple JavaScript that change a few classes but this is NOT a native option.
Yes this is possible: https://undsgn.d.pr/VpRzAF
No sorry this is not possible not with Uncode not with any other theme, at least you have an option to hide and show Rows based on the desktop, tablet and device.
Hi, thank you for the fast reply
I see the example screenshot, and I went to the live link as well. Is there one showing this function with vertical video? It seems that all of the examples on that page are of horizontal videos.
Hi ZenoWyld! No we don’t have any example of vertical video, but the Lightbox just show the format you upload.
Hi again, I would like to set “Theme Options —> Woocommerce —> Added To Cart Notification” to “Default” for mobile devices and to ”Mini-Cart” for desktop. How can I do that? I don‘t use mini-cart on mobile devices so there is a display error on mobile devices when this option is set to “Mini-Cart” globally. Is there something I can add to my functions.php? Thanks & Best
Hi BirnenHans! No sorry there is not a trick we can suggest, anyway, if you refer to the cart that the “Mini-Cart” is stuck at the top of the page on mobile, this will be fixed in next update. Right now you can use the “Side-Cart”.
Hi there, ah yes that is exactly the error I have – That’s great news! Do you know, when the update might be released?
No sorry, but it will be the next one, probably with the release of WordPress 5.7.
Ok, thank you!
Thank you for the confirmation!
No problem, should’ve explained more I see that option and as mentioned did the correct sorting there, but in the frontend the order is completely different from the sorting. I made a screenshot here: https://ibb.co/7SSLkGW – Do you know, what is going on? Thanks!
Please, consider that the Product Categories also have their native drag&drop system https://undsgn.d.pr/QFwxvF so maybe it has the priority. Check please.
Yeah, but I have the same order there as well: https://ibb.co/yRp2LKF – I really don’t know what is going on here.
Hi, here a video: https://undsgn.d.pr/hBRTpa
If something is not working for you we cannot debug here (probably it’s related to some extra plugins you probably have), so in case please open a ticket so we can check your installation: https://support.undsgn.com/hc
Ok, thank you so far!
Ok, thank you for the confirmation!
Hi there, if have a question regarding the isotope filter functionality: Is it possible to reorder the filter menu items? E.g. on this page: https://undsgn.com/uncode/features/isotope-grid/ – How can I put, let’s say, “design” as the first menu item, “Branding” as the second, “Web” as third etc.? Thanks & Best!
Hello, “Category Order and Taxonomy Terms Order” plugin allows to decide the global order of Categories and Taxonomies.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, yes I have that plugin, but how should I be able to use that plugin to have the categories be displayed in a specific order within the frontend? Within the backend the categories are ordered correctly and also have the corresponding IDs. In the frontend the sorting of that categories seems to be very random and not according to the backend order (backend categories are sorted with IDs from 1-5, in the frontend it’s sorted like 4, 3, 1, 2, 5). Thanks!
You have to reorder by using the drag and drop system provided by the plugin: https://undsgn.d.pr/vHfpub
Gotcha, that helped. But unfortunately, I cannot see the Woocommerce product categories there to sort them. I have the isotope filter on my product archive / shop page, so it used the product categories to filter the products. Where can i reorder these categories? Thanks!
Not sure to understand, sorry: don’t you see those https://undsgn.d.pr/wucqUm or don’t they work as expected?
Hi. Is anything wrong with this today? I’ve updated the theme and plugins and it’s put everything out of line and incorrectly styled! https://thepearlexchange.kodendigital.co.uk/
Hi kodendigital! Do you have some red errors in the System Status? https://support.undsgn.com/hc/articles/214000785
Do you performed a backup as suggested by the Theme Update documentation? https://support.undsgn.com/hc/articles/214001205
Do you have extra plugins?
Yes the memory states it’s set to 40mb even though my php is set to 512mb?
Ok and for the other questions?
The fonts have all disappeared, as has all the customisation i’d done for the font weights, sizes etc?
All the other questions are fine and green.
How many extra plugins you have? Do you have a backup?
I’ve tried disabling all the plugins but it doesn’t make a difference. It’s all behaving very very strangely. I’m amending the footer, and it changes how the navigation looks etc. I’ll have to go back to a backup
Hi kodendigital! Probably you have too many plugins for how many Max Vars you have. The suggested 3000 are for Uncode and native plugins but if you have a lot of extra plugins they consume more Max Vars. For example, WooCommerce consumes 1000 Vars. It seems that for some reason when you saved the server it didn’t complete the operation and you lost your Theme Options. So deactivating the current plugins won’t get your Theme Options back, but you should consider increasing them to 4000-5000 to avoid the problem. PS: At least for what we can think from here.
So if it was set to under 3000 and you hit save, all the theme options are reverted to default? That appears to have happened!
Hello again, unfortunately if at the time of saving the sent data exceeded the value of the max_input_vars, the server was able to save in the database only the allowed number of data, so probably the first entries of your Theme Options have been saved, while the last ones have been emptied exceeding the allowed quality of the max input vars (once again, at least for what we can think from here).
Great insight thanks. Finally, why is the memory showing as 40mb even though it’s set to 512mb in my php settings? This doesn’t seem to change when I amend the server settings.
Hi kodendigital! Please install this popular plugin and verify what this plugins report: https://wordpress.org/plugins/wp-server-stats/
In the PHP Information tab you can verify the local value and the server master limit. Please check this value, I’m pretty sure some of these are 40MB as reported by Uncode: https://undsgn.d.pr/3fw3RH
Ok yes. It’s showing 512mb in the plugin but 40 in the uncode status. Okay to ignore then? I have since restored the website from an old backup, ensured the limits are all set okay, made one change to the website settings and it’s reverted back to default again! Somethings definitely wrong…
As told if you have lot of extra plugins you should raise the vars from 3000 to 5000 or 6000, yes there is something wring with the server that is not saving them.
Really sorry, I have it set to 6000, removed all extra plugins so it’s back to default now and I still have the issue!
We are sorry but we really don’t know how to help more without a debug to your website, that it’s not possible from here. Something is preventing the correct saving of the options. If this is a problem of Uncode this should be happen from the moment of the installation, instead something changed over the time. The last thing we can think of from here is that you have lot of extra codes in the Theme Options > CSS or JS (in case please check).
I also remember that another user got this problem, and the issue was related to fact that he got lot of dirty in the database left by unused plugins, we helped by removing all extra plugins and cleaning the database with a plugin: https://wordpress.org/plugins/wp-optimize/ or https://wordpress.org/plugins/advanced-database-cleaner/
I’ve now done all of these things with no luck. I currently have an 80% built site that is unusable. Not quite sure how to proceed here. Can you look into this any more for me via email?
No sorry, we cannot accept private emails for support, by the way this is the sense of Envato support expiration.
Ok. I’ve bought more support so will submit a ticket. THanks
Ok! We’ll be back asap!
There is a salting menu like SHOW ALL~ EDITORIAL at the bottom of the header image
How do I make this menu visible?
Hi leeseehello! First you need to assign categories to your media, ex: https://undsgn.d.pr/d6FBwO
Second you need to activate the Filtering option of the Media Gallery module in the Module tab.
Third you need to use the Off-Grid options of the Row or of the Column to move the section contents over the header, ex: https://undsgn.d.pr/aEpYVq
Alternatively you can also import this layout from the Selective Import.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks for answering my questions. I done it
Thank you too for confirming, best
Hi,
I’m looking to migrate a site to a dev server with a different domain name. Will this have an impact on the functionality/plugins and license? This is a temporary thing until we build out new functionality and then we migrate it back to the original domain. Please advise on whether or not this is possible. If so, let me know what the process is to get this moving forward. I will have the license holder contact you.
Hi slui! Yes sure this is possible, if you have any problem related to registration you just need to send a private message from here: https://themeforest.net/user/undsgn
Bug: When on mobile iPhone and scrolling down on product page when stacking image is enabled, it does not scroll down. It only opens image.
I just want to disable the lighbox for product images on mobile to fix this. Is this possible? I just need to delete the lightbox class and the href link so it doesnt link to it.
What file do I need to edit to copy over to my child theme to edit?
Hi rvalenta! We are sorry but it’s really not clear what you refer to, please share the page of our demo affected by this issue, or the page of your website to understand.
Support has expired, I’d thought I’d make this public before proceeding.
Product pages zoom does not work if you are not logged in.
Was able to fix, please ignore.
Hi rvalenta, and thank you for the confirmation!
With buttons, is there anyway to customise the colour of the border animation?
It keeps appearing white and I can’t see where or how to change the colour?
Hi UtopiaDM! We are sorry but it’s not possible to understand why your border is white, unless customisation it follows the main button color, ex: https://undsgn.com/uncode/features/buttons/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team (this wall is only used for sporadic requests), please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I’ve noticed that if the button is one colour the border animation is the same colour but if the button is a gradient colour the border animation is white.
Please check the first three buttons on our website, is there any code to help please?
(i’ve tried with other colours not gradients and it works, just not for gradients)
https://www.totalmtb.co.uk/Hi UtopiaDM! The problem is not the gradient, but the animation you applied to the first buttons, and we are sorry but it’s not possible to have a gradient border with this kind of animation.
Hello, we are interested to buy your theme and would like to use one of the templates. Just wanted to ask if the Shop Off-Grid Home template could be used as a portfolio instead of a shop? https://undsgn.com/uncode/homepages/shop-off-grid/
Hi masquespacio, and thank you for the interest!
Yes, it’s possible to modify the query for the elements to “Portfolio”. Confirmed!
Hello! Thank you for your quick reply. Is this an easy thing to do from the theme in Wordpress itself or does it needs some specific coding you can provide me?
Hi masquespacio! No special tricks, you just. need to modify the Query of the elements, ex: https://www.youtube.com/watch?v=uCoHUi9cOu4
Amazing, now it’s clear thank you very much!
Hi masquespacio, and thank you for the confirmation! 
