Hello, @jakeyboi21,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @tahirq_9,

I am sorry but I am not able to locate yours Ip’s in our Database, Can you please contact us via our support system with your site WP-Admin Login details on which you are facing the issue and with purchase code as well, with which you are facing this issue so that our experts will check and solve it for you on your site.

Regards, P-THEMES.

Already i have created ticket .. and further what i submit ?https://smartwave.freshdesk.com/support/tickets/116148

Hello, @tahirq_9,

I have just confirmed from the support department and they said that they already replied to your support ticket #116148, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @palomavallhonrat,

Please go to WP-Dashboard >> Setting and change the site language as the English language from there, save changes and check back your site after removing the browser cache.

If the issue will not solve then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

thank you it is solved!! =)

Most Welcome!!

Hello, @melirlbr,

I am not able to see your provided screenshot, It is showing this to me: https://postimg.cc/gLmV1kby

Regards, P-THEMES.

See here https://postimg.cc/RJrK00vY

Hello, @melirlbr,

This is only possible with Custom CSS, Please share the URL of the site on which you are facing this issue so that I’ll check and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @Gumidzus,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

#header .side-top .header-minicart {
    margin: auto !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/10/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Thank you for your quick reply, it worked!

Best wishes, Matt

You’re Most Welcome!!

Hello, @bgrtradingco,

First of all, thanks for showing your interest in Porto WordPress

You can check all our support videos here: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

Regards, P-THEMES.

thanks can we use 2 page builed for example wp and elementor ?

Hello, @bgrtradingco,

No, you can only use the single page builder on a single site at the same time. Otherwise, both page builders will conflict with one another.

Regards, P-THEMES.

Hello, @sir_piotr,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

thx for that

You’re Welcome!!

Hello, @akberrattani,

Sorry to say that but we do not have the specific option for the Logo to Lazy Load only, but we have the Global Option for the Lazy Load and you can turn it ON/OFF from Porto >> Speed Optimization Wizard >> Lazy Load as per your requirements.

Otherwise, you can try with any third party plugin as well which better meets your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/12/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @LondonSW7,

Can you please share your email with which you have contacted us via our email newsmartwave@gmail.com for account creating so that I’ll ask from the support department for your email and will direct you.

And if you only wants refund then please contact Envato for it.

Regards, P-THEMES.

Hello, @galuja,

Here is your one and only support ticket screenshot: https://postimg.cc/2b41qnZL

It is clearly showing that our team provide you the best possible solution and replied to your support ticket as soon as possible, but a couple of times your provided Login details were not correct, and also you have to read the Notes written in every reply at very last, so if you have any issue remaining or the new issue then you have to generate a fresh new ticket for it…

Regards, P-THEMES.

Hello, @afsinyuce,

I am sorry but I asked for your email address with which you have sent an email…

Regards, P-THEMES.

Hello, @afsinyuce,

I have just confirmed from the support department and they said that they just replied to your email mehmetylmaz832@gmail.com with a proper solution, so please check back your email reply and reply to your email accordingly.

Regards, P-THEMES.

Hello @apviktor,

Can you please contact us via our support system with your site WP Admin Login details on which you are facing the issue, and the purchase code with which you are facing the issue so that our experts will check and solve it for you on your site.

Regards, P-THEMES.

Hello, @kafesys,

Please follow the below listed debugging processes one by one, hope this will help you in finding the cause of the issue.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
V|.  Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.

Regards, P-THEMES.

Thank you. It is solved. There is a conflict between your theme and Smush plugin, related to image’s lazy loading. The lazy loading of Smush using javascript seems to break the gravatars URLs making impossible to parse the JSON object (as I could see in browser console). Thanks again.

Sound’s Good!!!
That you have figured out the issue by yourself…

Hello, @jiclhp99,

First of all, thanks for showing your interest in Porto WordPress

Yes, all are working fine, the issue you are facing is because we have not set the payment methods on our Demo site, you can easily set the payment methods on your site with the WooCommerce setting.

Regards, P-THEMES.

Thank you, good to hear that. And one more thing:

I don’t know if I can have more options with language and currency in Shop demo. As I see, I only have two options with language Eng and FRH, currency USD and EUR.

In case it works, How will the exchange rate for different currency be set up automatically or I can choose exchange rate by myself?

Hello, @jiclhp99,

Again those are dummy switchers, you can read more about it in our Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/

Regards, P-THEMES.

Hello, @Zack1990,

Really sorry for the inconviniance, we have forwerded your email to our development department, and they will try to reach you asap… Please be patience and stay tuned…

Regards, P-THEMES.

Hello, @stbrice30,

Please also copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

ul.products li.product-col .price {
    color: #fff !important;
}

Regards, P-THEMES.

Thanks again

You’re Welcome

Hello, @ngvichung,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @toptechcomputer,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Actually, I want to test it first before I buy another license from you to make sure I can do it easily. Anyway, I already contact you via the support system.

Hello, @toptechcomputer,

Now, please be patience, once the support ticket will be resolved, you will get the reply of your support ticket.

Regards, P-THEMES.

Hello, @Dalimir,

Yes, the latest version of the Theme 6.0.5 is fully compaitable with the WooCommerce version 5.0

Regards, P-THEMES.

Hello, @TarikBaad,

First of all, thanks for showing your interest in Porto WordPress

Yes, we will Install the Theme for you on your site…

Regards, P-THEMES.