218 comments found.
Hello. I installed the theme under a subdomain but i want to remove it and set it up again under the main domain. The problem is that my key is registered already. How to remove it? Thanks
Hi there,
You have to disconnect the activation code from the previous domain in Appearance > Theme Options.
If help is needed, please feel free to submit a ticket on our support desk. Our team will gladly help you out.
Cheers!
i wouldn’t touch this with a barge pole if i were you.
Hi there,
Please check your #2670153 ticket. Your question has been addressed. Please feel free to let us know if something remains unclear.
Have a nice weekend! 
Cheers!
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
thank you
Hello. I have Revolution Slider “Installed But Not Activated” and I can not activate it. I have tried many times. Can you help me please? Thank you
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello, i imported the demo during the installation of the theme but when i was done, i couldn’t find the demo i imported.. please help.
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
i imported demo3 but i couldn’t find the pages i imported.
Hey,
It might be linked to your server configuration. Please open a ticket and we’l gladly help you out for sure
Cheer!
How do I prevent sticky header from mobile?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Found some issues after installed the Translate Press plugin. Please guide on this.
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi! i’ve just purchased it, but i cannot install it because ” the link is expired”. i’m working locally, not with hosting yet. Can you help me?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hello, this theme is really nice. I am about to purchase this one. but I wonder what is the basic request for the server. I am not quite sure my server can run it smoothly.
Hi there,
Thanks for your interest.
This is the server settings that is used on our demo: https://prnt.sc/y43nub
Cheers!
Hello, I just checked with the server supplier. The server memory limit and the php post max size are 256mb. do they meet the basic requirement of the theme?
Hi,
Yes, that is enoguh as well. Also, please submit a ticket on our support desk if help is needed with installation. Our team will gladly help you out.
Cheers!
Hi, if I buy the WAVO Theme, can I use widget from the other Ninetheme themes as well? Like from the AWAM for example?
Thanks.
Hi
Awam and Wavo theme included same widgets and features so you don’t need another theme or plugin. If you need page or widget please let us know
regards
Hello, I bought your theme and just installed it. As a start page I would like to install the “Interactive Link Slider – Personal CV”. Where can I find this? Best regards
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hallo, ich habe Euer Theme gekauft und gerade installiert. Als Startseite möchte ich gerne die “Interactive Link Slider – Personal CV” installieren. Wo finde ich diese? Besten Gruß
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
I want to install this theme on my site? Can you check my site?
https://www.ilanekle.netHi
Wavo is not related your website layout, you need another business theme.
regards
I don’t know why I cannot find the Flat Classic Digital Marketing Theme… maybe because I am a novice but I purchased for that theme. What do I need to do to access that theme?
Help
Hi there,
First off, thank you for purchasing.
Sure. Please Submit a Ticket on our support desk using the following link. Our team will help out with your issues.
Cheers!
Hi, is it possible to integrate a full screen Video (like on https://ninetheme.com/themes/wavo2/home-video-hero/) in the Theme Version: https://ninetheme.com/themes/wavo2/home-video-hero/ Thnaks
Hi
Yes, Everything you see in this demo belongs to Wavo. There are more features like Video Background, VegasSlider, Particle Effects. Please let us know if you need more answers.
Regards
Hi thanks for the quick response,
is it also possible to built the main navigation so that the main menu points are always visible no matter where on the site you are? And also to integrate a drop down menu option in the main menu?
Thanks and best regards, Nina
Hi Nina
Wavo already included megamenu builder with elementor so you can build a dropdown menu easily with these visible points and we will help you for your requests in short time.
Regards
Hi, great thanks. I have one more question. Is it possible to integrate a language Switch (German/English)? We would translate the texts manually but we would need the function to have 2 language versions of the website.
Thanks and best regards.
Hi
Yes you can use multilanguages, theme included Header Builder functionality so you can add your languages links to header easily.
Regards
Hi,
Yes of course you can use any page as homepage, also you can play with columns freely.
Cheers!
Hi, i want to buy the Wavo Theme now for a client of mine. What’s the best way to handle this, as the license needs to be under their name, but i need to be administrator and be able to contact the support. I’m the one installing the theme on my clients domain?
Hi,
Sure. You can buy this theme with your Envato account. Once you purchase it, you’ll get a purchase code and you may open a ticket with this purchase code easly.
Cheers!
Hi Envato, thanks for the quick response. We would prefer that my client opens up his own account on envato/themeforest and buys the Wavo theme through their account. I just need to get the administrator rights. Is that possible? Thanks!
Hi,
Yes, possible. After your client buy this theme with his / her ThemeForest account, you can submit a ticket yourself too, with the purchase code. https://prnt.sc/100pscg
Cheers!
Ok thanks. We will try it out. Thanks.
Hi,
Sure. Have a nice day!
Cheers!
Hi, so my client just bought the theme with 12 months support. I lokked at the screenshot you sent, but am confused about the steps i now need to take, Could you help me out please?
Hi,
Sure. Please get the purchase code from your client, who puchased the theme from themeforest. Then, go to submit a ticket with the your purchase code and select Wavo theme in the theme category list. That is all.
Cheers!
Hi, so we bought the Wavo Theme. How can we implement the DIN and Muli font without installing a puggin or buying the elementor upgrade for 49,00 per year? Thanks
Hi Nina,
We unfortunately do not provide customer support service on this platform. We’d suggest you to open a ticket on our support desk to get assistance.
Thanks for your understanding.
Cheers!
Hi, we bought the Wavo theme from ninetheme and I’ve been sending a few tickets that always got answered promptly. Today I’ve sent some 7h ago that didn’t get answered yet. is their support not working on friday and on the weekend? I also can#t reach via the contact formular since it does not let me send the message….? Is there another way to contact support from ninetheme? I’m quite frustrated…. Thanks
Hi Nina,
Our support response mayrarely be up to 24 hours depending on the tickets in the queue. Please check your ticket now.
Have a nice weekend and stay healty!
Cheers!
Hello,
Congrats on the beautiful theme! I can’t find this page. https://ninetheme.com/themes/wavo/v9/
I think I imported all the pages, but this is the one I like the most, so I would be very happy if I can find it.
Cheers.
Hi there,
Thanks for purchasing.
Sure. Please submit ticket on our support desk. Our support team will help you out with all of your issues.
Cheers!
Hello, I like your theme and i am thinking about purchasing it but IS IT A WAY TO AVOID the “loading” element? I would like to see my page right away, not a loading item. thanks
Hi there,
Thanks for your interest.
Yes, anything you see from the demo can be removed/ edited easly if desired. As for the issue in question, you may check this screenshot: https://prnt.sc/vr6jcv
Cheers!
buenas tardes una conculta quiero cambiar el icono de la pagina en menu titulo no puedo como hago para cambiarlo
me compre la plantilla y no puedo cambiar el icono podria facilitarme un soporte
y ahora tengo otro problema del acceso
Hi there,
Please submit ticket on our support desk. Our support team will help you out with all of your issues.
Cheers!
Hello!
I cant seem to find the theme ‘Wavo’’ on your support page ‘https://9theme.ticksy.com/submit/’
Can you please help me?
Hi there,
Thanks for purchasing.
Sure. I just checked it and it’s available in the category as you also can see from here: https://prnt.sc/vn0qr8
Cheers!
disregard, fixed it
Hey,
Thanks for purchasing.
Glad that is resolved Please feel free to submit a ticket on our support desk if help is needed.
Enjoy your day!
Hi there, i want to ask some question before buying the theme.Are the Pictures included and can i use them for free?
Thanks Br Amel
Hi Amel,
First off, thank you for your interest.
Yes, all the demo images are included and you can use them for free.
Cheers!
