26689 comments found.
Me too
Hi there,
When it comes to the speed we can suggest you to put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
If you need any further guidance and assistance our team will be happy to check so please we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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After updating “Bridge core from 18.0 to 23.5” the site is slow. I use Visual composer. Help me
Hi there,
When it comes to the speed we can suggest you to put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix. Also the latest version of the theme is 25.1 so please update it to the latest version.
If you need any further guidance and assistance our team will be happy to check so please we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, is that possible for the blog masonry filter to filter posts that are not in the first opening of a blog page? ie: the page open only the 12 latest posts of 4 different categories, but one category has no posts in the latest 12… if I use the filter it only filter the elements opened, it doesn’t recall the older ones. Would it be possible to do that?
Hi there,
Please read more about it here.
We do hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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What a feature packed theme, I was just playing around with the demo and found something weird. I’m using FF 85.0 on a MAC, when I am on a page and shrink it down so that the mobile menus is displayed all is fine but when the window is made wide again the large mega menus are not displayed. I have turned off all extensions in my browser and tested in the latest version of Chrome and get the same issue. I then click on a page and the mega menu comes back.
Hi there,
Thanks for writing in! We would kindly ask you to submit a request at our help center and our support team will be happy to check this on your end.
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Hello Guys,
I used Bridge for a blog in a sub directory on my server, I have a question:
How can I change the URL of the logo on header to go to my main website instead of the blog?
Thanks in advanced
Amams
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI,
I am trying to create a masonry advanced gallery like here: https://bridge155.qodeinteractive.com/
I see that each large image of the grid takes the following class: qode-aig-image qode-item-space qode-aig-large-masonry-item
In my case all images appear small (qode-aig-image qode-item-space qode-aig-default-masonry-item)
how can i define which image will appear large? I attach screenshot and settings
How can this be solved?
thanks
Hi there,
Thanks for writing in! PLease check our article that can help you.
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, my theme says the Purchase Code is already registered for other domain but I have no other domain with this theme applied.
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Hi, we have tested captcha v2 and captchav3 on our web site and we have this issue: both of them does not show at first when a page loaded,but when page is refreshed, captcha shows .
can you please advise,what can be problem?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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hi there guys … with latest update 25.1 … WPBakery give an error … ideas?
screen: https://www.dropbox.com/s/ib4h5fxydfdhy43/screenshot%202021-02-19%20at%2016.56.26.png
Hi there,
Could you please try to deactivate and delete the plugin, you will then, if you have updated the theme get a notification that you need to install the plugin. Once installed again it will be the latest version that is included in the theme update.
Please check our tutorial here on how to update the theme and its plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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ok I’ll try it …
ok working…. thanks … is strange … last times no problem … update direct .. .
Hi there,
Glad to hear this has been resolved! 
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,
Although I get the warning to update the LayerSlider and I hit update, it doesn’t update it. Is there something going on?
I am currently running version 6.8.2
Hi there,
Please check our tutorial here on how to update the theme and its plugins.
We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Where is the setting to adjust the main content margin? I wanted to remove the main content margin on the left and right…too much white space especially on mobile view
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, What is the correct file/folder structure for bridge framework template overrides into child-theme ? We need to adjust bridge\framework\modules\header\templates\header-appearance\header-fixed.php and our child theme override file is not being used .
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This is a general inquiry and definitely important as presale as well. Basically your documentation doesn’t mention it either. Since child theme overrides are fundamental part of WordPress, it is critical that you declare your support or not. I have 6+ licenses and support has expired, but you can answer here, that will be fine so everyone can see what you theme can and cannot do. Specifically, you can see the file that I am targeting , so please answer with that one as example. I am NOT talking about your general file header.php, since you have changed your template structure in new versions, we have site that now corrupt on the header display. Maybe if you did a proper change-log explaining that your have re/moved previous template functions people wouldn’t be having these problems.
Hi,
We recommend that you copy this file to the Bridge child theme by recreating the same folder/directory path it is located at in the Bridge parent theme. In this case, that would be:
Parent theme: \wp-content\themes\bridge\framework\modules\header\templates\header-appearance\header-fixed.php
Child theme: \wp-content\themes\bridge-child\framework\modules\header\templates\header-appearance\header-fixed.php
This means that you would have to create templates folder/directory in bridge-child and copy/paste header-fixed.php into it.
Then you can use your Bridge child theme and make the changes in this file. This way, when you update the Bridge parent theme, the changes you make won’t be lost.
Hope this helps!
And if you have any further doubts please contact our support team.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
I need to import a demo Bridge in the domain http://costagrass.es/
Previously I was wrong when creating the domain and imported the demo in costagras.com, but this domain is deleted and is not in use, the good domain is http://costagrass.es/.
How can I make my Purchase code work in the domain?
Thanks a lot
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center providing your purchase code in it and our team will help you with this.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks
Hi there,
Thanks for writing in! We do see that your request has been responded to so if you need any further assistance please continue the conversation with our support team.
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Hi Guys, Have you fixed the Gravity Forms styling into Bridge Core CSS compiler yet?
We have bought Bridge since version 7 and every time there is an update we have to manually edit core files so that Gravity Forms elements are styled the same as the other form and button settings in bridge core.
Since day 1 you have included ‘Contact Form 7’ css classes in your bridge core CSS compiler but NOT Gravity Forms. It’s not that hard and VERY straight forward to include as well.
Are you thinking about it or just ignoring the question>
Hi there,
As far as we can see and in the changelog we do have covered Gravity forms style. Our theme comes with Contact form 7 and therefor we do have settings for it where you can set your styles for the form, however if you do have issues best would be to send us a mail to our help center providing your purchase code in it and our team will check this.
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Hy Bridge’s !!! My sister have a recipes blog and I need know if the followers con save our posts in your account for see in the future. Thank you
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, When I create a new page I dont see the WPbakery page builder. Why ?
Thank you
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Quick question, Can you change the colour of the log in icon on the site? White on white doesn’t show
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I need some help here. I’ve got Woocommerce installed but the shop is only showing 2 columns on the left of the page. I want at least four and it needs to go the width of the page, not just pushed up to the left. It seems that there must be a problem with woocommerce.php. Any ideas? Thanks.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
the dynamic design I was installed to http://giftcardtree.net/
Hi there,
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Hi my technical request of support nr. # 97248, is 21 hrs old. Could You give me support as soon as possibile, pls???
Hi there,
Once we check we do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.
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