23206 comments found.
Hello. After the purchase shop35, the configuration will be on the test domain, when transferring to the main one, how will it be with the license?
Hello, @Vampi8,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
My front end editor has stopped working, I restart it from the role manager, however, its still doesn’t work
Hello, @waqarzz,
Your site is completely destroid: https://ibb.co/0M36fBt you have to reset your WordPress and start from scratch with a fresh new WP and Theme.
OR
Contact your hosting provider and ask to run the backup for you on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello.
I am using Shop Demo 10 and I am a bit lost changing banners on the home page. Could you please assist?
Thank you.
Matt
Hello, @Gumidzus,
Please edit your Home Page with Elementor and then turn ON the Navigator, after that click on inner section and change the image from there as per your requirements:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/10/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for your quick response, it worked!
Best wishes, Matt
You’re Most Welcome!! 
Can you please tell me where should I apply GTM code? Original theme or Child theme? If it is set in original theme, will it be rewritten after up-date? Thank you
Hello, @LukasSiroka,
You can add/insert any JS code under Porto >> Theme Options >> Skin >> JavaScript Code and it will not be overriden or remove when ever you will update the Theme.
You cannot add <script></script> tag in the custom js because of security issues.
You need to add JavaScript code without <script></script> tag
If you add this GTM code in “JS Code before body” of theme options, it will work well.
Regards, P-THEMES.
Theme is not compatible with Elementor. When I install the “cleaing service” demo, lots of lay-out items are messed up. Most demo pages don’t even work with Elementor ! When I import the “demo elements”: accordeon, ... : it just shows all wp bakery source code
I am stupified that a theme with such a high sales rate, has such a sloppy coding quality.
For a whole week I am making tickets for this issue, and their “support team” does not offer any help, they just answer besides the point, without offering any help.
I will ask for a refund, if the Elementor integration does not work as advertized, which is my right as stated in Envato Dispute guidelines
Tons of people are complaining: it’s full of bug reports in the review section
Hello, @omws,
I have just confirmed from the support department and they said that they already replied to your support ticket #116034, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
They have shared this screenshot as well: https://postimg.cc/tnGQb1pc
Thanks for your understanding.
Regards, P-THEMES.
after one reply went away.. Please… refund me.. with this behaviour i cant continue work with you.. one day wasted just in waiting activation
Hello, @tahirq_9,
I have just confirmed from the support department and they said that they already replied to your support ticket #116148, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
And for your kind information, our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and we have to follow our support system queue… so always be patience.
Regards, P-THEMES.
Hello. I’ve been using the theme for a few days now but there is a problem. When the page loads, the cart icon just starts spinning for no reason.
Hello, @dreamquestmedia,
This is nothing but any third party plugin confliction issue on your site, please deactivate all the third party plugins including the cache plugins as well, and check back your site after removing the server and browser cache, I am sure your issue will solve and after that you have to again activate all the third party plugins one by one and check which one is creating an issue on your site.
And as you know Cart and Checkout works on Ajax, so you have to add and remove the product from Cart to check the issue resolved or not.
Regards, P-THEMES.
This theme is definitely full of bugs. Activation problem was solved, but now I cant upload any image inside the media library. Cleared cache ,a couple of times – no luck. Also, when I deactivate the theme and add another one – upload works. So it’s definitely something with the theme which makes Wordpress totally obsolete to use. Support is very very slow.
Hello, @gorankrgovic,
Really sorry for the inconviniance but this is not true at all, till now, we have received your single support ticket: https://postimg.cc/pyRk8X9J and we have solved your issue as well: https://postimg.cc/FY4jtTjg
And there is no such issue you told with our Theme, If you are still facing the issue, contact us back via our support system with your site WP Admin Login details so that our experts will check and help you out in solving your issue.
Regards, P-THEMES.
Hi How can I change the front page? espack.dk
Hello, @hewal02,
You can simply set any page as your Home Page from WordPress Dashboard >> Setting >> Reading as shwoing below as per your requirements:
Regards, P-THEMES.
I have the same thing
Hello, @hewal02,
You can change any page from there as per your requirements and then the particular page will become your site,’s, Home Page.
Regards, P-THEMES.
Hi, Please help,
How can I translate the text here into another language? Unfortunately, I didn’t find it anywhere.
- for the menu option, there is only the main menu. -With the Loco Translet plugin, I looked through everything, it can’t be found anywhere.
https://ibb.co/mtXZmgN https://ibb.co/wpnzpCsHello, @bakszi,
You can translate it into the Theme language files using Loco Translate plugin as showing below, and if still you will not able to translate it, then please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hello, how can we center align an image gallery? there are no options under this and it aligns on the left
Hello, @parisalex,
Can you please share the screenshot of that Gallery and the page URL on which that Gallery has been set, so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, Please reset the purchase code.
Hello, @chsmmx,
I have reset your purchase code, now you can use the same purchase code for registration of your theme
Regards, P-THEMES.
How can i translate cart page and checkout page?
Hello, @bithunt,
You have to translate the Theme language files, You can use the Loco Translate plugin to translate the Theme as per your requirements.
https://smartwave.freshdesk.com/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-
Regards, P-THEMES.
Why everyone facing Your ip address is blocked as spam!!! Issues once someone paid for this.. ?
Hello, @tahirq_9,
This is normal when a Customer tried to use the single purchase code multiple times which is against Envato policy or some times because of the server restrictions, so if you are trying it the very first time then this must be some server end restrictions issues, BTW, I have just confirmed from the support department and they said that they already replied to your support ticket #116148, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
And for your kind information, our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and we have to follow our support system queue… so always be patience.
Regards, P-THEMES.
it is too long to reply .. it shows working with you take lots of time.. for small isues .. my developer taking hourly price and you are away.. for 12 hours. Please let me know why my IP is block
Hello, @tahirq_9,
I have just confirmed from the support department and they said that they already replied to your support ticket #116148, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
And for your kind information, our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and we have to follow our support system queue… so always be patience.
Regards, P-THEMES.
how can it possible your sales 57 K and comments only 16K… strange
Hello, @tahirq_9,
What is strange about this? And What issue you have with this?
This is normal and with all the best Themes on ThemeForest. Customers believe in us and they love our product, so they prefer to purchase our product instead to comment here and if have any issue contact us via our support system.
Regards, P-THEMES.
Hi there, there is no block at dashboard so I am unable to edit sidebar contents. I am using elementor and searched in support forum but there is no one like me. Can you please help me?
Hello, @designbankau,
Please read and follow the instructions written in the Theme Documentation below:
https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
Regards, P-THEMES.
you must assign a person who can help us to resolve small bugs at once. instead of waiting for a long time for small things
Hello, @tahirq_9,
I have just confirmed from the support department and they said that they already replied to your support ticket #116148, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
I am considering to give one star rating for support I can’t get the “cleaning services” demo work as it shows on your demo. https://www.portotheme.com/wordpress/porto/elementor/cleaning-services/
I made a ticket #116034, and they would not fix it, they blame my hosting company. The support agent did not even suggest what might be the issue, just a vague “umbrella technique”: ask your hosting provider.
I never had such problems with a theme before. I just installed it on a totally different hosting server, and it’s the same issue. I installed almost 100 sites before so I know what I am doing. Very disappointed in the quality and service.
´I even get errors of the theme, and I did not install any other plugins at all´
Those bugs should be solved, I lost tons of time
Uncaught TypeError: can’t access property “element”, tooltipData is undefined porto_init_builder_tooltip https://www.site.be/wp-content/themes/porto/js/theme.js?ver=6.0.5:5915 jQuery 2 porto_init_builder_tooltip https://www.site.be/wp-content/themes/porto/js/theme.js?ver=6.0.5:5904 <anonymous> https://www.site.be/wp-content/themes/porto/js/theme.js?ver=6.0.5:5923 <anonymous> https://www.site.be/wp-content/themes/porto/js/theme.js?ver=6.0.5:5935
Hello, @omws,
I have just confirmed from the support department and they said that they already replied to your support ticket #116034, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Here is the screenshot the support department share it with me: https://postimg.cc/Fdysmg5M
Regards, P-THEMES.
need to deactivate my lisence on old website but domain expired. please help
Hello, @jakeyboi21,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
