752 comments found.
Where are my not getting update to themes
still running on version::
OnumVersion: 1.2.0.9 By OceanThemes
Hi,
1, Please install the Envato Market plugin: https://envato.com/market-plugin/
2, Configuration auto update the theme: https://www.wpexplorer.com/envato-market-plugin-guide/
Thank you
Hello OceanThemes! I’m having trouble with two different things:
1. The grid lines associated with Home 3 (marketing company theme) are still remaining even though I’ve toggled the grid lines option on Elementor to be off. Would love some help.
2. My “About Us” page isn’t reflecting the changes that I’m making on my website. It seems to be static and not responding.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I’ve some trouble editing my pages with elemantor. I updated my website already but did not change anything about my problem.
SS -> https://prnt.sc/10oecrg
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How can I fix it?
Thanks in advance for your help
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Our site and Onum’s demo site have the same problem on Search result page. We are showing all the parts of Header Builders & Footer Builders: https://www.screencast.com/t/cFJL8L9V8o in the search result: https://www.screencast.com/t/a4cZJZ0xek8 You can take a look here: http://wpdemo.archiwp.com/onum/page/2/?s=Service Please help us to correct it so we do not show the system stuffs.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
My logo randomly stopped working on mobile and is just a big square. Please advise.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
My hamburger menu stopped working on the mobile version of my site. I’ve already cleared my web browser cache and server side… please advise
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, is it compatible with last wordpress 5.7? Thank you
Hi,
Yes, our Onum theme compatible with WordPress latest version 5.7 , we have received your email and our developer will check and support for you as soon as possible.
Thank you!
Thank you!
Hello, my url is somdmarketing.com
for some reason on my “content marketing” page, the big circle in the following link doesn’t show up: https://ibb.co/M9jF9RB
This is my page where it doesn’t load. All I did was import the demo content, but it’s not there: https://somdmarketing.com/?page_id=402
Help appreciated
Hi,
Please update the Onum theme latest version to fixed your problems: Latest Version 1.2.1 – 09 March, 2021
Thank you
I did update it, and I deleted the cache and it’s still not appearing… any other ideas?
Hi,
This is very confusing, simply drag the word in and it shows up.
Please send a wp-admin account for us to check: https://themeforest.net/user/oceanthemes#contact
Thank you
Hello, how can I get the button-slider away? If you go over a button, there is a red (a bit transparent) slider from left to right. I would like to remove this.
Thank you in advance. Greetings.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Do you offer support over the phone or live online? I’d like to book some time to get some frustrating issues out of the way… (and willing to pay for it) If you can give me a head start on some: 1) icons within service boxes: how to change 2) Page implementation 3) where are items for forms hosted? 4) are there layered images for Onus? It was a complete frustration that the blob images were flat jpgs good only for the demo. Thank you, Mina
Hi,
Yes, We’ll provide customize website service via our support system: https://oceanthemes.ticksy.com/
Thank you!
The slider stopped working again, could you fix it?
It stopped working after I updated the theme.
Can you tell me how the correction was made so that I can correct it later?
https://prnt.sc/10axdu6Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
My favicon came up as blank, when I add my website to iPhone safari “bookmark or favourites”. Adding to Home screen is fine. Desktop is also fine. Please help.
Note: I’ve already submitted a ticket and yet to get a solution. I post here too, just in case others have same problem.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
As mentioned in my original post, I already submitted a ticket and did not get any solution yet.
Sorry for support delay, our developer will check and support for your problems in today, Thank you!
Thank you. I just got a reply, saying that you guys will check and fix it in future updates
Could you please let me know when should I expect this future update to happen? My support is ending soon.
Hi,
I realize it’s important that you have a large enough favicon with a minimum size of 512×512
https://www.wpbeginner.com/wp-tutorials/how-to-add-a-favicon-to-your-wordpress-blog/Please a solution for your problems: https://kinsta.com/knowledgebase/wordpress-favicon/
Thank you!
My favicon is already 512×512 pixel, done in Photoshop.
That’s why I don’t get why the favicon didn’t show up on iphone (when adding the website to bookmark) 
Hi,
I have uploaded your favicon on our website demo and it’s work fine: http://wptest.archiwp.com/
Please upload image 512×512 pixel in WPAdmin -> Appearance -> Customize -> General -> Site Identity https://prnt.sc/10b06f9
Thank you
Hi!
I have three questions: 1. Before every single blog post had option to set a header. But that option dissapeared and I can’t do it anymore. It means that I can’t change header photos in old post and make new one (there is only grey background)
2. Is it possible that post feature image would be visible only at blog list/widget, but not under header in single post?
3. Where can I translate few words from blog post like: make comment, previous, likes (on header) etc?
Kindly regards, Kamil Kuc
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello Onum, I have just bought this theme. I was told once bought I could request the PSD final designs for each of the variations. Please could you send them to me as soon as possbile ? I look forward to hearing back.
Best Rohan
Hi,
Yes, we’ll provide PSD files for you, please submit ticket to get link download: https://oceanthemes.ticksy.com/
Thank you
After ALL THIS TIME… there is still no way to have a transparent header across all pages. Unable to edit with Elementor like they said you would be able to over 7 months ago. Don’t have time to list the rest.
....
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Done
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I’m using the Onum Wordpress theme.
Currently, my desktop menu has too much information for it to fit on tablets.
How do I force my mobile menu header to appear on tablets?
Thanks, Chris
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hey team – we have a concern. Every time we edit meta-data of the homepage (through Yoast), it reset automatically after a few hours AUTOMATICALLY – without touching anything on the site.
We’re already managing several other WP websites – never seen anything like that.
So we’re sure this has something to do with the theme – not with Yoast.
Please advise a possible solution.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, This is Nagaraju and I have purchased the theme and completed the setup, i am facing only single issue which is the Contact Form Mails are not receiving, i have completed the Contact 7 plugin properly with all the required details and still if users fills the form and submits, i am not getting a mail. Please check this issue. If this solve i can submit my project to the client
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you