Discussion on Onum - SEO & Marketing Elementor WordPress Theme

Discussion on Onum - SEO & Marketing Elementor WordPress Theme

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Where are my not getting update to themes

still running on version::

OnumVersion: 1.2.0.9 By OceanThemes

Hi,

1, Please install the Envato Market plugin: https://envato.com/market-plugin/

2, Configuration auto update the theme: https://www.wpexplorer.com/envato-market-plugin-guide/

Thank you

Hello OceanThemes! I’m having trouble with two different things:

1. The grid lines associated with Home 3 (marketing company theme) are still remaining even though I’ve toggled the grid lines option on Elementor to be off. Would love some help.

2. My “About Us” page isn’t reflecting the changes that I’m making on my website. It seems to be static and not responding.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello,

I’ve some trouble editing my pages with elemantor. I updated my website already but did not change anything about my problem.

SS -> https://prnt.sc/10oecrg

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

https://prnt.sc/10p6twk we can not open ticket

Hi,

Please contact with us via email: https://themeforest.net/user/oceanthemes#contact

Thank you

Hello, I’ve some problems with the layout of blog page in the MOBILE version. The pages are not responsive: https://tatticadigitale.it/2020/07/20/seo-limportanza-delle-parole-chiave/ https://tatticadigitale.it/2020/04/21/seo-quanti-post-vengono-pubblicati-ogni-secondo/

How can I fix it?

Thanks in advance for your help

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Our site and Onum’s demo site have the same problem on Search result page. We are showing all the parts of Header Builders & Footer Builders: https://www.screencast.com/t/cFJL8L9V8o in the search result: https://www.screencast.com/t/a4cZJZ0xek8 You can take a look here: http://wpdemo.archiwp.com/onum/page/2/?s=Service Please help us to correct it so we do not show the system stuffs.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

My logo randomly stopped working on mobile and is just a big square. Please advise.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

My hamburger menu stopped working on the mobile version of my site. I’ve already cleared my web browser cache and server side… please advise

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello, is it compatible with last wordpress 5.7? Thank you

Hi,

Yes, our Onum theme compatible with WordPress latest version 5.7 , we have received your email and our developer will check and support for you as soon as possible.

Thank you!

Thank you!

Hello, my url is somdmarketing.com

for some reason on my “content marketing” page, the big circle in the following link doesn’t show up: https://ibb.co/M9jF9RB

This is my page where it doesn’t load. All I did was import the demo content, but it’s not there: https://somdmarketing.com/?page_id=402

Help appreciated

Hi,

Please update the Onum theme latest version to fixed your problems: Latest Version 1.2.1 – 09 March, 2021

Thank you

I did update it, and I deleted the cache and it’s still not appearing… any other ideas?

Hi,

This is very confusing, simply drag the word in and it shows up.

Please send a wp-admin account for us to check: https://themeforest.net/user/oceanthemes#contact

Thank you

Hello, how can I get the button-slider away? If you go over a button, there is a red (a bit transparent) slider from left to right. I would like to remove this.

Thank you in advance. Greetings.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Do you offer support over the phone or live online? I’d like to book some time to get some frustrating issues out of the way… (and willing to pay for it) If you can give me a head start on some: 1) icons within service boxes: how to change 2) Page implementation 3) where are items for forms hosted? 4) are there layered images for Onus? It was a complete frustration that the blob images were flat jpgs good only for the demo. Thank you, Mina

Hi,

Yes, We’ll provide customize website service via our support system: https://oceanthemes.ticksy.com/

Thank you!

The slider stopped working again, could you fix it?

It stopped working after I updated the theme.

Can you tell me how the correction was made so that I can correct it later?

https://prnt.sc/10axdu6

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

My favicon came up as blank, when I add my website to iPhone safari “bookmark or favourites”. Adding to Home screen is fine. Desktop is also fine. Please help.

Note: I’ve already submitted a ticket and yet to get a solution. I post here too, just in case others have same problem.

Hi,

I realize it’s important that you have a large enough favicon with a minimum size of 512×512

https://www.wpbeginner.com/wp-tutorials/how-to-add-a-favicon-to-your-wordpress-blog/

Please a solution for your problems: https://kinsta.com/knowledgebase/wordpress-favicon/

Thank you!

My favicon is already 512×512 pixel, done in Photoshop. That’s why I don’t get why the favicon didn’t show up on iphone (when adding the website to bookmark) :(

Hi,

I have uploaded your favicon on our website demo and it’s work fine: http://wptest.archiwp.com/

Please upload image 512×512 pixel in WPAdmin -> Appearance -> Customize -> General -> Site Identity https://prnt.sc/10b06f9

Thank you

Hi!

I have three questions: 1. Before every single blog post had option to set a header. But that option dissapeared and I can’t do it anymore. It means that I can’t change header photos in old post and make new one (there is only grey background)

2. Is it possible that post feature image would be visible only at blog list/widget, but not under header in single post?

3. Where can I translate few words from blog post like: make comment, previous, likes (on header) etc?

Kindly regards, Kamil Kuc

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello Onum, I have just bought this theme. I was told once bought I could request the PSD final designs for each of the variations. Please could you send them to me as soon as possbile ? I look forward to hearing back.

Best Rohan

Hi,

Yes, we’ll provide PSD files for you, please submit ticket to get link download: https://oceanthemes.ticksy.com/

Thank you

After ALL THIS TIME… there is still no way to have a transparent header across all pages. Unable to edit with Elementor like they said you would be able to over 7 months ago. Don’t have time to list the rest.

....

Hi,

We’ll provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

I have installed the onum demo and customize that as I wants. but now my website is broken somewhere and the menu is no more responsive. suddenly what happens??? please help me out. check it out: https://digitalbuzzit.com/home-6/

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hi,

I’m using the Onum Wordpress theme.

Currently, my desktop menu has too much information for it to fit on tablets.

How do I force my mobile menu header to appear on tablets?

Thanks, Chris

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hey team – we have a concern. Every time we edit meta-data of the homepage (through Yoast), it reset automatically after a few hours AUTOMATICALLY – without touching anything on the site.

We’re already managing several other WP websites – never seen anything like that.

So we’re sure this has something to do with the theme – not with Yoast.

Please advise a possible solution.

Hi,

We’ll provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello, This is Nagaraju and I have purchased the theme and completed the setup, i am facing only single issue which is the Contact Form Mails are not receiving, i have completed the Contact 7 plugin properly with all the required details and still if users fills the form and submits, i am not getting a mail. Please check this issue. If this solve i can submit my project to the client

Hi,

We’ll provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

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