12819 comments found.
Hello,
I want to ask through a lottery you choose who to answer? I see that the questions asked 14 days after mine were answered the same day. What is meant by this: shinetheme supports this item Supported This author’s response time can be up to 2 business days. ????
My support has not expired like the above people, but it simply does not support
Hello There,
Thank you for your detailed information. I had passed this problem to our Dev already, they are checking on this.
If there is any bug, we will fix this as soon as possible for you.
Please give us your patience and wait for the answer.
Feel free to contact us if you need any further information.
Thanks and Best Regards!
Hi there,
We seem to have encountered a problem.
The destination name doesn’t show on mobile devices https://prnt.sc/103u61d
However, on the desktop, it works fine.
Our support has ended so we are not able to submit a ticket. Renewing the support too has been difficult for us as being a travel company we have encountered heavy losses due to covid.
Please help, we’ll be very grateful.
Thanks, Cadv
Hello There,
We saw that your account is expired so you cannot post a ticket in our system anymore. However, this is simple case so please give us the detail information via this email address:
Vietphuong@shinetheme.comWe will check on this and answer to help you there.
Kindly note that support via email does not belong to our support policy, so the processing time may get delayed a bit.
Thanks and Best Regards!
Hi,
Thanks for your response. I have emailed the same to Vietphuong@shinetheme.com
Looking forward to it being sorted 
Thanks, Cadv
Is your system able to work like Trivago? Where the results shown only lead to the external sites of the affiliates? Such as Booking.com, SkyScanner, Expedia, Agoda, etcs?
Because I wouldn’t like to work with TravelPayouts and make sales on my own website. It would be interesting to show the options for tickets and hotels (comparing the best prices). But when they decide to move on to set up, customers are taken directly to affiliate sites.
Best regards!
Hello 99gyan,
Our system doesn’t work exactly like Trivago. It only redirects users to external sites when click Booking.
The result page still in our system, not redirect to external sites
Therefore, the item (Hotel/Room/Tour) is in Theme’s system, not crawl from external system
Thank You and Best Regards
Hi, same problem here. The availability calender did not work any more. I see we are not the only one. Please can you fix this?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the system only.
Looking forward to hearing from you soon
Thanks and Best Regards!
Thanks, our support is on the end so we can’t do this. But we see other people has same problem: https://themeforest.net/comments/26155030 we are also working with wpml. Maybe this is the problem? Best regards, Tim
Hello There,
We saw that your account is expired so you cannot post a ticket in our system anymore. However, this is simple case so please give us the detail information via this email address:
Vietphuong@shinetheme.comWe will check on this and answer to help you there.
Kindly note that support via email does not belong to our support policy, so the processing time may get delayed a bit.
Thanks and Best Regards!
Hi, I have emailed you this yesterday. Please can you take a look at it as soon as possible? My custom has now double bookings and we cannot edit it. Best regards, Tim
Hello There,
Thank you for your detailed information. I had passed this problem to our Dev already, they are checking on this.
If there is any bug, we will fix this as soon as possible for you.
Please give us your patience and wait for the answer.
Feel free to contact us if you need any further information.
Thanks and Best Regards!
Will i be able to use a checkout payment plugin like Paystack WooCommerce Payment Gateway or Rave Woocommerce Payment Gateway with the template? I need to know before purchasing it or the theme only supports paypal method of receiving payment?
And is there a way i can get a demo version of the theme so i can test the checkout plugins by installing them on the theme before i purchase the real premium theme? Or your technical team can kindly install the plugin to see if it will work as an option of payment during checkout by customers.
Kindly respond on time or send me your email address so i can send my complaints there too.
Thanks
the reason why i am asking is because most nigerians don’t use paypal for payment, we mostly use master cards, credit cards and debit cards
Below are links to show what the plugin looks like, first image will show you how it will appear in woocommerce once installed – https://www.screencast.com/t/SqbF2WlLA616
2nd image will show you how it works during checkout and customers click on make payment – https://www.screencast.com/t/b1yzeh7E5aC9
It seems like your template does not support payment plugins like Paystack WooCommerce Payment Gateway or Rave Woocommerce Payment Gateway. Because i actually tested a friend’s own and it didn’t work. Is there something you can do about it for me once i purchase the theme or it won’t work?
Hello
We dont have PayStack account to test but seem it works https://prnt.sc/103jzg0Because WooCommerce is using for checkout section only. Therefore, it could work with WooCommerce Payment Gateway
For your friend website, you will need change to WooCommerce Checkout then install + setup Paystack WooCommerce Payment Gateway
Besides, our payment plugin Stripe support master cards, credit cards and debit cards as well
Please feel free to contact us if you need any further information. Thank You and Best Regards
Below are images from a website where your theme was installed. I activated the woocommerce payment option – https://www.screencast.com/t/4Rmf7S82 then i later activated other options of payment from the woocommerce payment settings as seen here – https://www.screencast.com/t/KAMGH4ZF but during checkout of an hotel, it doesn’t show all those payment options. The only thing it keeps showing is the bank transfer payment option – https://www.screencast.com/t/fnraQzmj (and i wasn’t the one that inputted those bank account information). The bank account information i included wasn’t showing.
Why is that? or is it because of the theme i am using? I decided to get the traveler’s theme from a friend just for test so i can see how exactly it works before i purchase it from your team. Because i don’t want an issue whereby i purchase the theme and it won’t be able to work perfectly as i want it. Kindly reply me thanks
Hello,
Could you please send your site, login credential, FTP login to vietphuong@shinetheme.com for better check.
Thank You and Best Regards
Is it possible to add a delivery service by bus in tour even if at an additional cost? The most important thing in the bus is to make an illustration of the seat numbers and the customer can chooses the set place for him
Hello,
You can add Extra Service to Tour, for examples delivery service by bus.
But this is only added service – with name and price. No more settings on it.
Therefore, you cannot “make an illustration of the seat numbers and the customer can chooses the set place for him”
Hope you understand.
Thanks and Best Regards!
I intend to purchase your template But I have a question at the beginning When booking a trip choosing date, I want show only number of rooms to appear, and when choosing a specific number, then show the number of adults and children and Infant
can i make that ??
Hello,
You would like to make booking step-to-step ?
Thanks and Best Regards
I’ll explain it to you Sometimes I deal with groups that want to go on trips Basically I want the customer to choose the number of rooms in the trip, and on the basis of which the number of adults or children is determined in each room
Is it possible to do this by one step or several steps ??
Hello,
Unfortunately, we have not supported this function yet in Theme.
Sorry for this inconvenience.
Please feel free to contact us if you need any further information
Thanks and Best Regards!
Can you do this even if I buy it as an additional service?
Hello,
Unfortunately, we could not handle or provide any customization job at this moment. Kindly, ask for another 3rd party to work on this and control for you.
Hope you understand.
Thanks and Best Regards!
Pre-Purchase Question: Is it possible to have a few modifications to the theme once someone buys it? E.G If I need to have the google autocomplete in the destination or location of the car search? And how much would that cost? I have also noticed that login with facebook, google and twitter is not working in your demo.
Hello There,
Unfortunately, we could not handle or provide any customization job at this moment. Kindly, ask for another 3rd party to work on this and control for you.
Hope you understand.
Thanks and Best Regards!
Hi, Where i can buy travleer-viator plugin ? Its described in help but theres no place i can see how i can buy/install it to current travlr theme ?
Hello,
This link for your reference
Codecanyon: https://codecanyon.net/item/traveler-viator-addon/25883249
Guide: http://guide.travelerwp.com/docs/our-addons/traveler-viator/#post-2485
Please feel free to contact us if you need any further information
Thanks and Best Regards!
Hi I have posted an issue in your support system for the last two weeks. Iam still waitng for the reply. Please tell your support team to have a look on it and give a detailed reply. Here is my ticket id. Ticket ID: 20675
Hello There,
Thank you for your detailed information. I had passed this problem to our Dev already, they are checking on this.
If there is any bug, we will fix this as soon as possible for you.
Please give us your patience and wait for the answer.
Feel free to contact us if you need any further information.
Thanks and Best Regards!
Hi great theme and great work. Currently the system only allows setting rate per room. We need to set also several price variations on one room type, like with and without breakfast. Is this possible?
We would also like to change the name of some services, like from cars to vehicles, is this feasible?
Hello,
1. You can set price without breakfast then add breakfast as Extra Service
2. Cars is one of default service in Traveler. Therefore, if you would like to change name, you need to custom code (not belong to support policy) to add this in Theme.
Thanks and Best Regards
Thank you for your response. Can I change names by using the translation framework?
Hello,
Not at all. It’s coded, therefore translation framework will just help a part
Please feel free to contact us if you need any further information. Thank You and Best Regards
And adding a new service is not supported, is it?
Hello,
Yes, it’s. Unfortunately, we have not supported this function yet in Theme. You need to custom code (not belong to support policy) to add this in Theme.
Sorry for this inconvenience
Thanks and Best Regards!
There’s a big problem with Availability in tour’s backend. When I try to setting the range date, for example, 23March->26March, this is written in Check in and Check out fields in the english format (mm/dd/yyyy), 03/23/2021-03/26/2021, but the range date do not appear in the calendar (and is not saved) because it is “read” as european date (dd/mm/yyyy), so 03/23/2021-03/26/2021 does not exist!!! So, I can’t save the Availability date! It’s a big big problem notices after updating theme and plugin core.
Hello,
We apologize for any delay or late response from our team in the support system.
Please provide us your ticket ID in there then we can access and check on this to help you right after.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hi, I have a problem. Icons after installation are not displayed in the top bar, they are enabled. https://ibb.co/MfvWCDt
Hello PRofesionalci,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the system only.
Looking forward to hearing from you soon
Thanks and Best Regards
HI, for tour 1. How to create one tour package is different price ? 2. How to create package base on number of people (if 1-5 = 1000 $ , 6-10 = 1500) ? 3. In one day we have same tour more than one So customer can booking more than one tour (Like goods)
Hello,
Thank you for your detail question
1. Could you please tell more detail. Which criteria do you need to set different?
2. You can set a price per person, then set a discount for bulk booking (discount when book over 6 people)
3. If this tour available in that day, customer can book it again
Please feel free to contact us if you need any further information.
Thank You and Best Regards
1. Could you please tell more detail. Which criteria do you need to set different? my tour have range if 1-5 = 1000$ (fix price) and 6-10 = 1500$ (fix price) not price per person so we can remove adult number and show text package like this “1- 5 = 1000$” or “6-10 = 1500$” for customer secect
2. thanks
3. can you guide me? Now i try to add new tour and book done and try to booking same day but can not select that day. Please
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support and answer all of the customer questions in the system only.
Looking forward to hearing from you soon
Thanks and Best Regards!
please reply Ticket ID: 21206
Hello There,
Thank you for your detailed information. I had passed this problem to our Dev already, they are checking on this.
If there is any bug, we will fix this as soon as possible for you.
Please give us your patience and wait for the answer.
Feel free to contact us if you need any further information.
Thanks and Best Regards!
Do you got my ticket?
Hello,
For 1st question, unfortunately, we have not supported this function yet in Theme. You need to custom code (not belong to support policy) to add this in Theme.
Price per tour will be 1000$ only. You can set extra price per extra person but cannot set 6-10 = 1500$ (fixed price)
Sorry for this inconvenience.
For 2nd question, kindly provide login credential for better check
Thanks and Best Regards!
Hi , Do you have some update?
Hello,
We have replied your ticket and awaiting your response. Kindly help to follow ticket
https://shinehelp.travelerwp.com/st_tickets/tour-11/Thank You and Best Regards
Pre Sale Question. 1. is the Infant pricing available?
2. Planning to have a Tour purchasing site for Sub-Agents. Sun-Agents can purchase tour packages from us for their clients (passenger). I would like to know is there any way to change the tour price according to the Passenger’s resident country. (during checkout)
Note : Passenger won’t register with us. Sub-agent will fill the passenger details (can be 1 or more passengers and different countries in a single booking & it may different from Sub-Agent’s country) in checkout form and price have to be updated according to the country fields in the checkout time. Waiting for the positive reply from your end. Thank you.
Hello,
Thank you for your detail question, please have look at our confirmation here:
1. Yes, it has. https://prnt.sc/100j65z You can try via this demo https://mixmap.travelerwp.com/st_tour/family-europe-london-to-florence-in-10-days/2. Unfortunately, we have not supported “price change according to the country “
Please feel free to contact us if you need any further information. Thank You and Best Regards
Hi. Pre-buying question regarding your Yatour theme. It seems that booking calendar is a bit off-place. Check the screenshot here:
Will this be fixed? Thanks
Hello,
Well noted with many thanks. It has been fixed already
https://prnt.sc/100j37iPlease feel free to contact us if you need any further information. Thank You and Best Regards
Hi,
That’s awesome, thanks for a quick response and fix.
Gives me confidence on how the support is great . Buying the theme today.
Best regards
hi, I have purchased the theme and I have received sporadic support. But it has been almost 2 weeks since I received support from some of my questions, and I do appreciate there has been a week long break for the Lunar New Year. However, I really need to find out why the second room is not accepting an iCal link. I have listed that issue in the ticket system, please get back to me quickly.
Hello There:
We apologize for any delay or late response from our team in the support system.
Please provide us your ticket ID in there then we can access and check on this to help you right after.
Looking forward to hearing from you soon
Thanks and Best Regards!
I have 10 tickets open: this particular one is Ticket ID: 21076. I also need help on how to add a single supplement rate to a room: Ticket ID: 21122 Then I need help with the coupon generator that was apparently going to be fixed in a theme upgrade, that is Ticket ID: 20766. I want help with activating / finding Modal Booking (having deactivated the woocommerce option)Ticket ID: 20964. These are the main ones for me.
Hello There,
Thank you for your detailed information. I had passed this problem to our Dev already, they are checking on this.
If there is any bug, we will fix this as soon as possible for you.
Please give us your patience and wait for the answer.
Feel free to contact us if you need any further information.
Thanks and Best Regards!
Hello, is there a video tutorial that shows us how to install only the hotel b2b website? because it is really complicated.
Hello,
You mean Partner function?
Please read this article for your reference https://docs.travelerwp.com/partnerPlease feel free to contact us if you need any further information.
Thank You and Best Regards
Hi
I need your help for Rental pages.
- Maps say me “there was server error” I tried with different locations. It don’t work. - As I can “hide” the Availability and Suitability sections? Thanks
I’ve already sent a ticket 10/02 but no replied yet…
Thank you
Hello There:
We apologize for any delay or late response from our team in the support system.
Please provide us your ticket ID in there then we can access and check on this to help you right after.
Looking forward to hearing from you soon
Thanks and Best Regards!
Do you have a detailed documentation on how to whitelabel with travelpayout?
Hello,
Please use this document for your reference https://docs.travelerwp.com/affiliates/affiliate-formPlease feel free to contact us if you need any further information.
Thank You and Best Regards
