Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28309 comments found.

Hi, is it normal when I set the slider as a “draggable” and on the smartphone try to slide them by finger the screen jumps ? I mean the slide dissapear for a moment when it slides and everything bellow move up for a second then when the next slide came everything goes back, is it normal ? It happens only on the mobile when I set slider into draggable mode and during swipe them by the finger.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Regarding Banner > Effects > Sliding Glass, Snow, Confetti, Sparkle – is there an easy way for for me to create my own background animation for this?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I sent the support query through yesterday, but your reply seems to have landed in my SPAM and then I emptied by mistake before I read it. Please could you re-send the reply. Thanks!

https://www.vandibek.com/ This site does not use licensed theme.they use your fake leak theme If I want to use it for free with free use
https://www.vandibek.com/ This site does not use licensed theme.

Hi,

Illegal usages cause many side affects. For example, they won’t be able to get official support, most probably their website contains malware and/or back doors, they support pirates, etc. We also send those cases to DMCA.

Hello.. I created a slider on the startpage. bcv1e.myraidbox.de/ works very well everywhere except for Apple tablets .. especially the large Apple tablets. Here the navigation menu and the first three boxes are hidden behind the slider and cannot be reached / clicked. What can i do?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

i just download theme first my pc say its pua:Win32/CoinMiner and when i upload zip tu bluehost they remove some files and theme not work can you give me clean copy or cancel my purchase

Hi,

Flatsome installation files don’t contain any malware. Also, Envato doesn’t let publish a theme contains malware. Please try to update Flatsome from the WordPress admin Dashboard>Updates section instead of downloading to your computer in case of your PC contains a malware.

You can check the filescan of the latest theme file from here: https://www.virustotal.com/gui/file/165dbb2837ca845b7c7c7389c7118d9186cf295b054f613721f5334f3663e3ba/detection

I would like to update the theme. I connected to PixelGrade by using my Envato account. Failed! WHY?

Huston, we have a problem.. Really!

This doesn’t seem to be a Pixelgrade theme. Are you sure you are using the original theme code? We can’t activate this theme in it’s current state.

Reach us at help@pixelgrade.com if you need further help.

UX replied

Mar 2, 2:08pm Hi there,

- This is an auto-generated message -

Thank you for contacting us.

Unfortunately, the system found your license support entitlement to be expired. Kindly extend your support time limit and create a new ticket, if this ticket requires support entitlement.

You don’t need support entitlement to send in bug reports this way. Your ticket will be classified as a bug report in our system.

Ticket status (131900): Closed

Your ticket has been answered. Please check your inbox.

Yes, thank you! The issue has been resolved!

Hi, the review tab is not published. Reviews are activated, I also checked in advanced, everything is ok. I also tried to disable the child theme, but nothing. What do you advise me to do?

Hi,

Can you submit a support ticket here?

3.13.2 safe for update?

Hi,

It depends of your customizations. It may be better to update the theme on staging first.

Done, Work normally. Thank you.

I’ve just downloaded the theme and the antivirus said that potential “coin miner” is included in the zip… Can you please check

Hi,

Envato doesn’t let publish theme files that contain any malware.

Thanks, I’ve tried opening it in sandbox and scanned with known scanning sites and it didn’t find any malicious code. It is strange that it detected it as Coin Miner.

Thank you for the update but after update we are having this problem we are using kinsta for the hosting and google fonts are not working kinsta support no help

GEThttps://fonts.googleapis.com/css [HTTP/2 400 Bad Request 138ms]

The resource from “https://fonts.googleapis.com/css” was blocked due to MIME type (“text/html”) mismatch (X-Content-Type-Options: nosniff).

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Hi, I am building a personalised jewellery website, Possible where clients can upload the images, and add a form where they can choose different chain sizes, and basically form like this https://www.bloom-boutique.co.uk/initial-and-birthstone-personalised-necklace Thank you

Hi,

You can add such features to WooCommerce with official WooCommerce extensions. Flatsome is compatible with them.

i want to make pagination in products home page

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello, does it have alerts and follow products? Thanks

Hi,

You can add such additional features to WooCommerce with its official extensions.

can i use the license for many domains or the license for one domain only?

Hi,

You can use one license on one domain at a time.

hi how do i show a second image on image hover..

Hi,

Can you submit a support ticket here?

Can you tell me please if your theme works with mysql_version 5.5.33?

Hi,

WordPress, WooCommerce and Flatsome requires at least MySQL v5.6.

We have the latest version of WP and Flatsome and the sticky header (with no conflicting plugins) is showing in the ‘scrolled’ state even when at the top of the page ONLY on Safari (latest version). Works fine in Chrome/Firefox.

We’re using the Shrink option.

Do you have a fix for this?

Thanks.

Hi,

Can you submit a support ticket here?

Hello, The update’s buttom in UX builders doesn’t works… I tried many things: Up to PHP 8 (but my WP crashed), desactivate all plugins (with debogage way), etc… but nothing…

Have you more informations or solutions please ?

Thanks

I migrate my server to litespeed (N0C)

Hi,

Can you submit a support ticket here?

Hello Flatsome I wanted to know how I can change product sorting type, so it starts with offers. Please if you have code for that please let me know.

Hi,

Can you submit a support ticket here?

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