UXBuilder seems to be failing to load with latest WP update. Have confirmed on multiple instances with no plugins enabled. Any updates on a hotfix for this?

We’re on latest version of Flatsome (3.13.2) and latest WP (5.6.2)

Uncaught TypeError: Cannot read property ‘element’ of undefined at t.elementFromPoint (editor.js?ver=3.13.2:1) at t.shortcodeFromPoint (editor.js?ver=3.13.2:1) at t.value (editor.js?ver=3.13.2:1)

Hi Team I am using this theme there is issue with the plugin when I use with plugin WooCommerce Downloadable Product Update E-mails. Its show critical error could you please look into it

Can I have a refund. I paid the over priced fee for additional support and I only had 5 or 6 questions. Its going on 3 weeks and I still haven’t gotten any answers. I really don’t want to discuss it. Please just refund my money. I hope this isn’t coming off as rude I’m really not trying to be. Thank you

Hi, we took over a website built with an older version of Flatsome and have some pre-buy questions: - Pro versions for the plugins UberMenu, Yith Catalog Mode, Yith Category Accordion, Yith Tab Manager, Yith Zoom Magnifier were purchased as the theme had limited options. Are some of those features included now? If so, how do we best migrate? - Theme options have to be translated via WPML string translations – is there another way now? (The clients wants to add more languages and maybe different theme customizations for various languages) - Design: are the new pre-made elements/templates compatible with a later version? We definitely want to upgrade the design - Is the page optimized for structured (SEO) content? - How do we best switch to using the page builder? Unfortunately e.g. product pages weren’t configured with the builder (but with individual configuration/the tab plugin) – see screenshot

Thanks so much for your feedback!

This site does not use licensed theme.they use your fake leak theme If I want to use it for free with free use.

You can send an e-mail to a hosting company and solve it

It Is Not A Problem Whether They Get Support Or Not Is License Language?

Original?

Hi, would this theme be suitable for a book shop with over 20k books?

is your theme supported with Return Refund and Exchange for Woocommerce – By MakeWebBetter

I’m wondering does this theme have an option to only show things on mobile layout? In other words can I have an image that only shows up on mobile?

Hi,

I sent a support message but haven’t heard back for almost a week?

How long time does it usually take to get help with an issue?

Hello, I am having a problem since the last update. The homepage does not update me when I make modifications in UxBuilder. What could be happening?

Hi there,

I am looking into your theme as am update to my current website – https://www.thailand-divers.com do you think it will work for a scuba diving website – I am looking at selling tours, diving courses and boat trips. Thank you. Thailand Divers

Hi, is it normal when I set the slider as a “draggable” and on the smartphone try to slide them by finger the screen jumps ? I mean the slide dissapear for a moment when it slides and everything bellow move up for a second then when the next slide came everything goes back, is it normal ? It happens only on the mobile when I set slider into draggable mode and during swipe them by the finger.

Regarding Banner > Effects > Sliding Glass, Snow, Confetti, Sparkle – is there an easy way for for me to create my own background animation for this?

Hello.. I created a slider on the startpage. bcv1e.myraidbox.de/ works very well everywhere except for Apple tablets .. especially the large Apple tablets. Here the navigation menu and the first three boxes are hidden behind the slider and cannot be reached / clicked. What can i do?

i just download theme first my pc say its pua:Win32/CoinMiner and when i upload zip tu bluehost they remove some files and theme not work can you give me clean copy or cancel my purchase

I would like to update the theme. I connected to PixelGrade by using my Envato account. Failed! WHY?

Huston, we have a problem.. Really!

This doesn’t seem to be a Pixelgrade theme. Are you sure you are using the original theme code? We can’t activate this theme in it’s current state.

Reach us at help@pixelgrade.com if you need further help.

Hi, the review tab is not published. Reviews are activated, I also checked in advanced, everything is ok. I also tried to disable the child theme, but nothing. What do you advise me to do?

3.13.2 safe for update?