23206 comments found.
I was trying to locate the “blocks” section, your docs say it is located under WP > Admin, however, I say it is not, ROFL. Also, unable to update WPBakery, have you updated on your end by chance? Thanks
Webwaves, themes normally can only handle so many plugins, so if you have shared hosting, and have a good number of plugins installed, so unless there are underlying issues, then consider upgrading to a faster hosting provider. You may also consider WP rocket for your cache needs since it is much faster then typical free cache plugins. good luck.
Hello, @dscurlock,
1. For Blocks: Please read more and all about it in our Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
2. For plugin update, You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
3. Thanks for your collaboration in our support and thanks for sharing your experience with other customers as well, we really appreciate it…
Regards, P-THEMES.
Every time I go to customize, I have an error “this page is not responding” and I have to choose either wait or exit but the wait option doesn’t work and I get the error again
Hello, @menaelmahi,
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue and if not then please contact us via our support system with your site WP Admin Login details so that we will check and debug it for you on your site.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Hello, I have followed your instructions:
1- Everything is up to date. 2- All cache are deleted. 3- The problem happens exactly when Woocommerce and Elementor are active at the same time. I’ve activated all plugins except Woocommerce and it worked. I’ve activated all plugins except Elementor and it worked too. Then I have deactivated all plugins except Woocommerce and Elementor and here I made sure that it happens only when both are together. 4- Have checked my own custom CSS and they are very simple and I don’t have any custom snippets in function.php
Finally I have another website in which Woocommerce and Elementor work together without any problem (that website has another theme).
So now what is the problem?
Hello, @menaelmahi,
We have to check it on your site, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello, This issue is fixed I think after deleting the child theme and using the parent instead.
Hello, @menaelmahi,
Sound’s Good!!
It means your Child Theme Customization was creating an issue on your site, you can again create the new Child Theme as well from Porto >> Setup Wizard >> Child Theme.
Regards, P-THEMES.
I fixed the problem, thank you.
Sound’s Good!!
You are the best 
Hi,
Contactform 7 re-submit is not working. Example: field with 5 mandatory fields. if you fill in 4 of them it gives an error which makes sense, when you correct the 5th one and try again it does not submit.
Hello, @kroonwebdesign,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hi, as it irritates me a lot, I need a way to disable scroll top after selecting a filter – a long list of filters in WooCommerce, Porto Theme. Unfortunately, I did not find such an option in the template / WC settings. Does anyone have a function/idea how to turn it off?
Hello, @Danny1918,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
May I ask…..I bought theme together with Wp Page Builder, it says there is new up-date but I cannot up-date due to not having licence. What is the proces of up-date and is it also the reason why I cannot save any template created by wp bakery? Thanks for info
Hello, @LukasSiroka,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hello,
Could you please help me with a customisation in Porto Wordpress.
My website is https://anytimebatteries.com/
Requirement: Want to showcase multiple prices at product grid page like http://moxikart.com/
Images For Reference: https://we.tl/t-PtQ0iUzfUV
I will create price attribute on the product final page but this dual price feature is needed on the grid or featured products grid.
It would be really helpful if you could send me a way to do this, any code or anything that will help.
Thanks!
Hello, @Brandcapitals,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
I am Receiving a Fatal error Class ‘WP_Term’ not found in taxonomy.php:869
Hello, @ygz82,
Have you migrated your site and Database from one server to another?
This seems to be Database and WP core issue, so please cocern with your hosting provider, and ask to solve this for you. This is not our Theme issue.
Regards, P-THEMES.
hi i am kinda new into porto.after installed the theme and a demo of it, i made some changes to the homepage banner.i replaced it with another one from the studio.however since then i am having errors in console. Uncaught TypeError: jQuery(...).addClass(...).themeCarousel is not a function at (at two points).plz let me know if there is any way to fic it
Hello, @kbelimpassakis,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you best possible solution for it.
Regards, P-THEMES.
Hi guys! Looks like a great theme, I have a question for you. Is it possible to customize category pages using the built-in editor or I have to use a third-part plugin? Thanks a lot!
Hello, @lccst,
First of all, thanks for showing your interest in Porto WordPress
Shop/Category pages: Please read this thread: https://themeforest.net/comments/22259932 & https://themeforest.net/comments/25919912
Regards, P-THEMES.
Ok, thanks! So, should I create other post categories, how could I manage their archive pages? Do you suggest using a plugin?
Hello, @lccst,
Sorry to say that but you can not directly edit the Archive pages, this is not possible, and unfortunately we have not tested any of the third party plugin with our Theme for this reason so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements,
Regards, P-THEMES.
When are you finally going to fix the checkout page and restore the design that we had a few months ago which was matching the rest of the website? You can not just change this and not offer the previous layout. MAKE IT AVAILABEL ASAP. The new layouts are broken and ugly!! Breadcrumbs are suddenly different on checkout than anywhere else and the overview is overlapping and disappearing out of screen. FIX NOW, I TOLD YOU ALREAY MONTHS AGO AND YOU DID NOT DO ANYTHING! https://postimg.cc/8554p08y
Hello, @lensbreak,
Sorry to say that but not with last update of the Theme but we have changed the design of the breadcrumbs on cart and checkout page around 5+ months ago…
And sorry to say that but there is no such option in our Theme for change the design as old version around 5+ months ago, so this requires Customization.
And if you think something is broken on your site, you can contact us via our support system with your site WP Admin Login details so that our experts will check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello,
I’m currently running a woocommerce site with Avada with thousands of products. I’d like to purchase Porto, however I need to be sure no problems will occur when I install Porto instead of Avada and that the support theme will assist for any problems during installation.
Thank you.
Hello, @ziadz,
First of all, thanks for showing your interest in Porto WordPress
Yes, sure, we will assist you if any problem occurs because of our Theme and hope you will not finds any issue working with our Theme as well
Regards, P-THEMES.
Dear Support Team,
We have main category Professional Cleaning and under it two sub categories:
Catering & Food processing and Sanitary, when click on Catering & Food processing under each product it show the following sub category Catering & Food processing – and main category Professional Cleaning
but when I click on Sanitary is the other way around under each product it show the following main category Professional Cleaning – and sub category Sanitary
How to adjust this on what bases the order of the sub or main category showing under each product ??
Thank You
Hello, @cloud-tech,
Can you please share the screenshots and the URL of those both category pages so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi,
Please see the first example screenshot below:
Main Category – Sub Category https://postimg.cc/hfs9Kp1WSecond Example Screenshot below:
Sub Category – Main Category https://postimg.cc/vgwz4D1pThank You
Hello, @cloud-tech,
Sorry to say that but it took Categories and Child Categories randomly, in Theme there are no such options to change/reorder it, you can only turn it ON/OFF using Theme Options, so this is not possible and requires Customization.
Regards, P-THEMES.
Hello,
Where in the theme options do you change the background color of the navigation menu? Today it is #403f3f. Where do we need to add additional CSS?
Sincerely,
Hello, @AlexisFontana,
It is included in Theme Options >> Skin >> Custom CSS, you have to finds and change the color code from there as showing below and change it as per your requirements: https://postimg.cc/rKFcCq9L
Regards, P-THEMES.
Thank you for your prompt return. I was able to modify, also I take this opportunity to ask you why some icons in my navigation menu do not appear centered while others are? While the menu items are identical in their back-office settings.
Yours sincerely,
Hello, @AlexisFontana,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.mega-menu>li.menu-item>a>i {
width: auto !important;
}
Regards, P-THEMES.
Good evening,
Thank you very much it works.
Best regards,
You’re Most Welcome !!
Hi, I’m am interested in buying this theme, it looks great. However, I need the Hebrew version. Could you please send the download link for the Hebrew .po file? Thanks
Hello, @EasyPie,
First of all, Please go to WP-Dashboard >> Plugins and Install and Activate the Loco Translate plugin on your site: https://wordpress.org/plugins/loco-translate/
And then go to Loco >> Themes >> Porto you will find the 4 default language files there which comes with the Theme package and those are: https://postimg.cc/XGvjMDqZ
English (Britain) en_GB
French (France) er_FR
Italian (Italy) it_IT
Turkish (Turkey) tr_TR
Now go to WP-Dashboard >> Plugins and Install and Activate the WP FileManager plugin on your site: https://en-gb.wordpress.org/plugins/wp-file-manager/
And then go to File Manager Plugin Setting >> wp-content/languages/ and create the (Loco) Folder >> then go to the loco folder and create another folder as (themes) and then go to the themes folder and download the Spanish language theme files attached below and upload to that themes folder: https://postimg.cc/zLFv3S22
Now, again go back to WP-Dashboard >> Loco >> Themes >> Porto and you will find another Theme language file as Hebrew as showing in this screenshot: https://postimg.cc/FdFRSd2r you have to edit it and then click on “Sync” https://postimg.cc/0rQj2SYZ and after completing the Synchronization you have to click on “Save” button as shown in this screenshot: https://postimg.cc/zVhJVFVw
Now finally check your site after removing the browser cache and you can change any word translation in that file as per your requirements.
https://www.dropbox.com/s/dk0nqsgf09qqqfu/porto-he_IL.mo?dl=0
https://www.dropbox.com/s/8gha1sduookqr8m/porto-he_IL.po?dl=0
Regards, P-THEMES.
Thank you!
You’re Welcome!!
I didn’t end up using this theme for a project, but would like to use it on a new project. Can I de register my code to use it on my new site?
Hello, @VisualConfection,
I have just searched into our DB and does not found your purchase code linked with your Envato account name, so it seems that it is not activated on any of the site, please try again now to activate the Theme with same purchase code, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, i’m using Porto Child and i want to update my theme, how can i do this without losing my data? Thanks.
Hello, @irass16,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Is the Porto Theme compatible with Amazon Pay (a WooCommerce plugin)?
Hello, @lordhenry,
Sorry to say that but we have not tested the particular plugin with our Theme officially so we are unable to suggest you on it, if you want you can try the plugin with our Theme but at your own risk.
Regards, P-THEMES.
Hello @support. Please i woke up this morning to notice my site “Header” is no longer displaying, and i did not do any update what so ever.
Hello, @LANCETREND,
I have just checked your site now and it is working perfectly fine at my end and the Header is also displaying fine, here is the screenshot: https://postimg.cc/21C8ScY8 it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Sorry i used the word header, i meant the navigation bar where you have the various page/categories
Hello, @LANCETREND,
Can you please share the screenshot of the navigation bar for my better understanding?
Regards, P-THEMES.
Thanks, i’ve been able to solve the issue from my end. its actually from the Main Menu nav
Sound’s Good!!!
You are the best
Kindly advise me on what to do. My site uses WPBakery Page Builder at the moment, but I’ve become so comfortable using Elementor Page Builder, and so I wish to switch from WPBakery to Elementor. I would like to know if there is any side effect which that would cause on my website?
Hello, @LANCETREND,
If you want to move in with other page builder then you have to start from scratch, please read below given threads and furthermore, if you need any help you can contact us via our support system.
https://themeforest.net/comments/24196457
https://themeforest.net/comments/24419950
Regards, P-THEMES.
I would like to improve my website speed optimization, but upon getting to the WPBakery & Shortcodes page there are a lot of check-box you have there. which makes it a lot confusing and i don’t know what to do, so i really need help with that.
Hello, @LANCETREND,
You only have to check YES those elements you are not using on your site and then click on compile button. This is how it works…
Regards, P-THEMES.
How to make Slider Revolution load only on the homepage. I have a conflict with another plugin on subpages ???
Hello, @S-i-R-o,
What do you mean? Can you please explain your issue more clearly, if possible with the help of screenshots for my better understanding.
You can set the Slider Revolution only on the homepage by editing the page, scroll below, you will find view options and under view options, you will find an option of Banner Type, select it as Revolution Slider and set the slider from there as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
