28309 comments found.
Contact form 7 latest version 5.4 not working properly on Flatsome theme latest version. If you click send button it send the message but the loading spinner is loading infinity in the text area section. If swithed to any other theme all working. Please confirm that the fault in flatsome theme? Thank you
Hi,
It’s a bug and has been fixed in the next version. We’ll release it as soon as it’s ready.
arrows fron thumbnail below
thumbnail arrows below main image If there are no arrows, the person will think that there are only 4 photos
Hi, quick question: is there a way to set the ‘alt’ value for an ‘image’ element in uxbuilder in its settings?
Hi,
You need to add the alt text to an image in the “Media>Library>(Click on an image)>Alternative Text” section.
Hi, I have updated the theme, but I can no longer apply focused layout in the checkout layout (in customize / woocommerce / checkout), how can I solve? Thank you.
Hi,
Can you submit a support ticket here?
Hi folks, Is anyone else having issues since the last Wordpress update? Elements no longer previewing and just show “loading” text instead. I’m having to save and check on the live page each time I update.
I was going to post to the Facebook group but Facebook is also having issues and I can’t create posts via desktop today
Hi,
Can you submit a support ticket here?
Thank you. Ticket/email sent
Hi,
how can I set that product image hight will be 300 px? I can use that on category page I add css ”.box-image { height: 200px; }” and it works. But I can not find “name” for product image, please help me with name?
.xxxxxx { height: 300px; }
Hi,
It’s a slider. You can’t just change its height with CSS. You need to set image proportions depending on its width.
Hi
Can you tell me name of this slider. I can not set image proportions, because images are different hights, your settings got only max. width but not hight. Also Proportions are not looking OK
It’s the designer’s responsibility to prepare the pictures. You can’t change their look via CSS after the page and page scripts are loaded.
Maybe you can switch to the default WooCommerce gallery (Flatsome>Advanced>WooCommerce>Enable default WooCommerce product gallery) and set a max-height value to the images.
body.woocommerce.single-product .woocommerce-product-gallery__image img {
max-height: 300px !important;
object-fit: cover !important;
}
I agree with you that it’s is designers responsibility if you got your own store, but in our case we got 15 suppliers, each with different picture sizes, so the only solution will be that pictures are shrunk to one size.
I have inserted your code, but now it only shows 300 px of picture so you see just one part of picture, i need that picture hight will be shrunk to 300 px Please correct this code.
Just try to change the “cover” to “contain” in the CSS code. You can also change the height by changing 300px to another value.
my flatsome is removed from my downloads, i want it back please, i am not going to buy it again.
Hi,
Licenses and purchases are controlled by Envato Market. We don’t have any control over them. Please submit a ticket here.
For those who have this (x)problem, other theme authors have found a patch or a solution. Somehow you don’t care. Let me remind those who buy your theme to pay attention !!!!!!
(x) I’m having a very annoying problem. On the homepage of the website sometimes the following appears “skip to content” .. the whole view looks distorted. Content blocks appear to be broken, as if lined up. I searched on Google and found out that there is a skip tag for accessibility, but I couldn’t find anything to disable it. This problem is only in the flatsome theme, I have not experienced it in others. Any ideas how it will fix? Thank you.
https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/comments?utf8=%E2%9C%93&term=abyr&from_buyers_and_authors_only=0Hi,
That skipping feature belongs to WordPress, not Flatsome.
This must be a nightmare, damn :((((((
Did you search the problem on Google?
https://stackoverflow.com/questions/58763519/how-to-remove-this-skip-to-content-wordpress-errorI’ve searched for this problem on Google a lot, but unfortunately there is no solution.
Hi, Please guide Flatsome is compatible for Mutli vendor market place?
Hi,
Flatsome is compatible with Dokan, WooCommerce Product Vendors, and WCFM Marketplace plugins.
Is it also compatible for elmentor pro page builder?
We haven’t tested the pro version. But, you can join our official Facebook Community and get the opinions of our users (+27K) about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
UXBuilder seems to be failing to load with latest WP update. Have confirmed on multiple instances with no plugins enabled. Any updates on a hotfix for this?
We’re on latest version of Flatsome (3.13.2) and latest WP (5.6.2)
Uncaught TypeError: Cannot read property ‘element’ of undefined at t.elementFromPoint (editor.js?ver=3.13.2:1) at t.shortcodeFromPoint (editor.js?ver=3.13.2:1) at t.value (editor.js?ver=3.13.2:1)
Hmm, this seems to have been resolved by itself.
Hi,
Thanks for letting us know you’ve found the solution 
Hi Team I am using this theme there is issue with the plugin when I use with plugin WooCommerce Downloadable Product Update E-mails. Its show critical error could you please look into it
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Can I have a refund. I paid the over priced fee for additional support and I only had 5 or 6 questions. Its going on 3 weeks and I still haven’t gotten any answers. I really don’t want to discuss it. Please just refund my money. I hope this isn’t coming off as rude I’m really not trying to be. Thank you
Hi,
Please submit a refund request here.
Hi, we took over a website built with an older version of Flatsome and have some pre-buy questions: - Pro versions for the plugins UberMenu, Yith Catalog Mode, Yith Category Accordion, Yith Tab Manager, Yith Zoom Magnifier were purchased as the theme had limited options. Are some of those features included now? If so, how do we best migrate? - Theme options have to be translated via WPML string translations – is there another way now? (The clients wants to add more languages and maybe different theme customizations for various languages) - Design: are the new pre-made elements/templates compatible with a later version? We definitely want to upgrade the design - Is the page optimized for structured (SEO) content? - How do we best switch to using the page builder? Unfortunately e.g. product pages weren’t configured with the builder (but with individual configuration/the tab plugin) – see screenshot
Thanks so much for your feedback!
Hi,
Can you submit a support ticket here? It may be better to discuss this migration with our Help Desk and developers.
Hi, we just did that and got an immediate response that our ticket was closed as this support is just for verified buyers
All tickets are reviewed and pre-sales questions are forwarded to the Help Desk. You’ll get an answer shortly.
This site does not use licensed theme.they use your fake leak theme If I want to use it for free with free use.
You can send an e-mail to a hosting company and solve it
It Is Not A Problem Whether They Get Support Or Not Is License Language?
Original?
Turkish hosting companies are very disciplined in this regard.
If you send an e-mail and state that your theme is yours, they will contact the site and provide the necessary actions for your theme.
By setting up your theme on 4 -5 or more sites, they can earn money.
https://www.vandibek.com This site does not use licensed theme.they use your fake leak theme If I want to use it for free with free use.You can send an e-mail to a hosting company and solve it
It Is Not A Problem Whether They Get Support Or Not Is License Language?
Original?
Hi, would this theme be suitable for a book shop with over 20k books?
Hi,
The maximum number of products is directly related to the webserver. WooCommerce’s capacity is equal to the ability of your web server.
is your theme supported with Return Refund and Exchange for Woocommerce – By MakeWebBetter
Hi,
Flatsome is compatible with most commonly used plugins (Yoast SEO, Rank Math, Ubermenu, etc.) and all official WooCommerce extensions. We cannot guarantee whether other untested plugins will experience compatibility issues with Flatsome.
I’m wondering does this theme have an option to only show things on mobile layout? In other words can I have an image that only shows up on mobile?
Hi,
We see that your premium support period has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Our support team will be happy to assist.
Hi,
I sent a support message but haven’t heard back for almost a week?
How long time does it usually take to get help with an issue?
Hi,
We see that your premium support period has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Our support team will be happy to assist.
Great. Just did
Hello, I am having a problem since the last update. The homepage does not update me when I make modifications in UxBuilder. What could be happening?
Hi,
Can you submit a support ticket here?
Hi there,
I am looking into your theme as am update to my current website – https://www.thailand-divers.com do you think it will work for a scuba diving website – I am looking at selling tours, diving courses and boat trips. Thank you. Thailand Divers
Hi,
Please take a look at this website. Also, you can extend WooCommerce features with official WooCommerce extensions. Flatsome is compatible with them.
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