917 comments found.
First of, congratulations for this great work. I would like to know if I can use some demo content freely, like some photos that I find in demo content. Thanks
Hi,
Photos used for demo purposes.
We’ll send you a link to buy the images for your website.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
This theme is compatible with Visual Composer or WP Bakery? Or only works with the Elementor?
Yes, our theme work with the Elementor only. Thank you!
I want to change the height of the main menu bar to shrink it. I can not find the customization. Please guide me the change its properties without going custom css.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I like your theme, but is there a way to remove the counter between page loads? It gets tedious
Hi,
You can use custom CSS code to remove the counter or disable the pre-loader for all sites: http://oceanthemes.net/docs/engitech/preloader/
Thank you
How to edit the Contact form so it will be sending all details to My registered email address?
I am trying to update the background image in the home pages, and it is visible when in edit mode with elementor but view the page and not showing up? the demo background shows up until i edit it and change the image.
Hi,
Don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I purchased this nice theme and got an error while installing it, can you please help?
“the package could not be installed. The theme is missing the style.c”
theme installation failed
Hi,
Missing style sheet error when installing the theme A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you!
Hi there,
Is Engitech theme compatible with Elementor PRO and Memberpress plugins?
Thanks.
Hi,
1, The Engitech theme compatible with the Elementor PRO plugin.
2, Sorry, We have not checked the compatibility of the Engitech theme with Memberpress plugins.
Thank you!
Is it possible for us to get a refund? We meant to purchase a theme that was compatible with WP Bakery, and would happily use one of your other themes that support it instead if possible.
Hi,
Please contact with Envato support to resolve your problems: https://help.market.envato.com/hc/en-us
Thank you!
Hi, I purchased one of your templates today and by mistake I paid twice for the same template. Please refund on of them thanks Attila Kiraly
Hi,
We’ll check for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi! I can’t manage to edit the blog page with elementor pro. I keep getting the message “Sorry, the content area was not found in your page. You must call the_content function in the current template, in order for Elementor to work on this page.”. Can you guys help me? Thanks!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
HI,
How do I activate my licence?
The elementor is asking for a pro license.
Can you please answer asap?
Hi,
Sorry, our theme does not support a license for the Elementor Pro version. We recommend that customers use the free version of Elementor for the website: https://wordpress.org/plugins/elementor/
Our demo site is also using the free version of Elementor and it’s enough to build everything on the demo site you are seen: Header Builder, Footer Builder, Lots of Theratio widget elements included, and more.
You are using the Elementor free version, so some features and widget elements are only available in the Elementor Pro version: https://elementor.com/pro-vs-free/
Thank you!
Hello – I installed the theme and all elements that should be horizontally across (like 3 boxes) are stacked. I looked at the code and cannot figure out how to fix this. Please help.
Hi,
Please update the Engitech latest version to fixed your problem.
Thank you!
I have the latest version – I purchased this through my Envato Elements subscription so I do not have a purchase code
Hi, Are you using the latest Version 1.2.1 – 5th February 2021, thank you!
Can you please confirm the theme on Envato Elements is the most current?
Try download again the theme on Elements for your website, Thanks!
Can the whole box link in “Engitech Icon Box 2”, not just the title?
The customer may not know that they need to click on the title.
https://prnt.sc/10cseml
Regards
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello
I want to change text “The basic premise of search engine reputation management is to use the following three strategies to accomplish the goal of creating a completely positive first page of search engine results for a specific term…” in this link https://apptoolshop.net/%e0%b8%9a%e0%b8%97%e0%b8%84%e0%b8%a7%e0%b8%b2%e0%b8%a1/I can’t find a solution
Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Okay
Hello, I just bought some days ago the theme. I’m using icon boxes to display our services. When I load the web page in the computer browser it is well displayed. But when I load it into a mobile phone it doesn¡t display all 6 boxes. Only 4. And they don’t hace space padding between them.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello Support,
I have recently purchased theme (Engitech IT Solutions) from Envanto and installed on my website with demo content, However it does not match the Live Preview of Theme.
WordPress version : 5.6.2
Domain : https://www.jnktech.co.za/ ( under maintenance yet )
Can you please assist me?
This is a bit urgent. Kindly answer as soon as possible.
Thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I purchased the theme recently and I have a question about the images used in this theme. Is there any image/content that is copyrighted? Can we reuse the images?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi!
I’m working on the contact forms, but they apear not to be responsive. Could you help me with a solution?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there,
Having an issue where my desktop header seems to load in a strange way then fixes itself after a few seconds.
Can you provide asisstance please..thanks.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
