26688 comments found.
Hello, when I move between pages the logo is flickering. On some pages logo loads slowly. Is it possible that the logo stays fixed not flickering when I move to other pages. thank you
Hi there,
Could you please provide us with your website URL so we can check this.
Also if you need any further assistance you are more than welcome to submit a request at our help center and our support team will be happy to help.
Thanks.
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hello, really appreciate quick response. Please find below URL
http://esmlab.cafe24.com/4d/many thanks
Hi again,
We checked your site on gtmetrix.com and here you can see the result: https://gtmetrix.com/reports/esmlab.cafe24.com/1BmIO9SQ/ It is loading rather slow. You can check out our article with some general tips on speeding it up: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website For more detailed instructions, feel free to submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Video Tutorials
Qode
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Would it be possible to get this look for my homepage without the Big text on the background slider? Need the copyright on top of the background slider. https://share.getcloudapp.com/L1uN2Z7v
Hi there,
Within our theme you do have an option to create a slider which can include only images, or images, text, buttons, shapes etc. So you really do have a great variety to choose from as well as many options creating a Slider and setting it up to suit your needs. You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, how do i know which domain my purchase code is linked to? Thanks
I found it! ... thanks
Hi there,
Glad to hear this!
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export.qodethemes.com is down ??! I can’t get any demo to load inside of wp-amin :-/
Hi there,
Thanks for writing in! Possible there were some minor interruptions however checking the different demos we do see that they are displayed perfectly fine. So please try it our once again and keep us updated on this.
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Just bought this theme but now all the demos seem to be down?
Hi there,
Thanks for writing in! Possible there were some minor interruptions however checking the different demos we do see that they are displayed perfectly fine. So please try it our once again and keep us updated on this.
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Elementor demos are not previewing due to the server issue! please check it out.
Hi there,
Thanks for writing in! Possible there were some minor interruptions however checking the different demos we do see that they are displayed perfectly fine. So please try it our once again and keep us updated on this.
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Hey, a lot of demosites are in the live preview offline. For example: “This page (https://bridge407.qodeinteractive.com/) is currently offline.”
Hi there,
Thanks for writing in! Possible there were some minor interruptions however checking the different demos we do see that they are displayed perfectly fine. So please try it our once again and keep us updated on this.
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And your theme has now a problem with Elementor, with the function “hide header” with add_exclude_controls because it is deprecated!
Please fix that.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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A new update but Layer Slider still not included?
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions, it will for sure be included within the next theme update as well.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode
I received a reply to a request in the help center, but it was not complete. and i need the answer before tomorrow. can you help me: is it possible to do the start page (portfolio list = https://bridge404.qodeinteractive.com/?_ga=2.39160803.1302985557.1614955763-228034913.1614955763 ) demo 404 print design with wp bakery and not with elementor. And if so, how should I proceed? Thank you for your help. Snowbird
Hi there,
As far as we can see your request got responded to so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
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Hi there, does this theme come with images ?https://bridge251.qodeinteractive.com/
Hi there,
Thanks for taking an interest! You can read more about the image copyright here.
Do let us know if you have any additional questions.
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I cannot open the file. Windows says there is a virus in it. Same as above.
Hi there,
We believe this is a false positive, each theme release gets checked for viruses by ThemeForest staff and it cannot be approved if it contains any malware. Still, we have checked this and you should know that an update has been released today where we have specifically tested and investigated for any potential malware, and you can download and update your theme without worries.
Keep us updated on this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Anyone else getting malware warning bundled in the latest download of the Bridge files? Bridge.zip Threat Detected: Trojan:Win32/Emali.A!cl It was quarantined and after this I can no longer install or upgrade my plugins, which are in need of upgrading. Any help appreciated.
Hi there,
We believe this is a false positive, each theme release gets checked for viruses by ThemeForest staff and it cannot be approved if it contains any malware. Still, we have checked this and you should know that an update has been released today where we have specifically tested and investigated for any potential malware, and you can download and update your theme without worries.
Keep us updated on this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, After submitting the form, the confirmation message cannot be read because it appears in white letters on a white background. How can I fix this?
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins as well as Contact Form 7 plugin. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped.
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I don’t get how the responsiveness works in demo238. I installed it but the slider, logo, portfolio and footer are not displayed correctly on my phone. Do i really have to tweak all the settings like i did for the titles?
Hello,
Thank you for reaching us!
We’ve checked the responsiveness in the demo238 and it is working correctly ( please see screenshot ).
Please check if ‘Responsiveness’ option is set to ‘Yes’ in Qode Options -> General.
Could you please send us url of your site so we can check this?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I installed your 238 demo but if I add an icon to the footer, the columns do not fit well on a phone scrren. Also if I use qcode slider instead of layerslider, the slider is not responsive. I have now deleted everything but I don’t think your 238 demo is completely responsive.
Also, I selected 5 in the portfolio columns and the sites showed 2. Weird.
Hi there,
In order to be able to check this, since our theme is fully responsive we would need to have at least your website URL, so if you are willing please provide us with it so we can test.
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Honestly, it was too frustrating since the theme didn’t work as I expected and also required too many plugin to function (which I don’t like because I don’t have the license for them), so I decided not to use it.
Hi there,
Please note that some of the plugins that comes within the theme do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I installed the bridge theme on one testing domain and active it before, but I have delete that folder and try to install bridge on my main domain, it always notice me I have active it on other domain. But I have delete that folder directly rather than deactivate it first then delete. How can I solve this problem?
Hello,
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
There’s no instagram icon in this theme. 3 years ago you told somebody that you would add it, but there still isn’t any.
Hello,
Thank you for reaching us!
The Instagram icon is available with Icon Packs which include it ( for example with font awesome, font elegant ).
Please check if you are running the latest theme version 25.2 ( please see change log ). In case you need to update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
yeah, last version, but in the footer widget where the other icons are there is no room to insert a font awesome icon code, I had to upload an image.
Hi there,
We are not sure which demo you are using, however as you can see you can add qode icon in the footer selecting the Instagram icon https://bridge253.qodeinteractive.com/We hope this helped and if you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi a pre sales question. My client wants his site to be developed on a different location because he wants minimal down time. So if I register on a test domain, and once the site is approved, am I able to unregister the license, then migrate the site, then reregister on the actual domain? Thanks.
Hi there,
Thanks for writing in!
Yes, that is correct.
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Can anyone guide me to the correct file to adjust Qode slider speed?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi!
It’s possible make the main images of each portfolio that appear in the “portfolio list” look the same size even if they don’t have it. ? Or I must change the size of the images with the same dimensions one by one.
Thanks
Hi there,
Thanks for writing in! Well the important part is that your original images are bigger than the size the would appear in the list. After you have uploaded your images you can use Regenerate thumbnails plugin that will cut your images to the size they will appear, or you can always upload all your images to have the same size.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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