254 comments found.
How do I change this background color (https://i.imgur.com/6LLG1hu.png)? Already tried the preset for the specific page as well as all other presets and I can’t change it.
Please send url on your website or my demo, where you take screenshot above here, i don’t know where to find it to guide. Thanks
Here’s your demo: https://auteur.g5plus.net/home-introducing-book/ I want to change all beige colors sections to dark blue.
That is not background image, we build it in 1 row by Visual Composer. You can edit your page and edit here: https://gyazo.com/2c01036ff90e0df1c3572be3935c101f Thanks
Thanks for the quick answer, but I’m not talking about the image, I’m talking about the yellow/beige color on the background. If you see the demo, you can see that there are some “blocks”, some white and some yellow/beige, and I want to change the color for the yellow ones. I figured how the change some of the whites, but not the yellow/beige. Heres an example: https://i.imgur.com/HfjyPN8.jpg , it says this page uses Preset 1, but there’s no such color on the Colors tab of the Preset 1 as you can see here: https://i.imgur.com/wG04010.png . I tried changing the color from other presets and the primary color but didn’t work.
That is background of row, you can do follow to change: https://gyazo.com/dbf1ef22e6e705018434d33e0b2f6f99 Pls go to my help desk at https://sp.g5plus.net ,create ticket there, our support team will check for you, pls 1 issue / 1 ticket. Thanks
Hi, the latest theme (v4.6) is compatible with WooCommerce 5.4.0 ?
It have to compatible, if any issue, pls contact us via help desk https://sp.g5plus.net to fix.
Thank you!
You are welcome. Thanks
My logo is not visible on the single product page. the default logo appears. I cannot change this.
Please check using Preset for Single Product or not: https://prnt.sc/13cd6tg If yes, please change in Preset Setting. Thanks
Hi, when are you going to update the theme to make it compatible with the last version of WooCommerce?
Thanks for your questions. It have to compatible with latest version, if any issue, you can contact us https://sp.g5plus.net to fix it. Don’t worry. Thanks
Is this theme compatible with WooCommerce 5.1.0 / WooCommerce Subscriptions and WordPress 5.7 ? It is not stated in the compatible box to the right? If not, when will it be compatible? Thanks!
Thanks for your interest my theme. It have to compatible with latest version of WooCommerce and WordPress. With WooCommerce Subscriptions => i haven’t yet use it so can’t say anything. Any questions, let me know. Thanks
Hello, is it possible to combine the centered logo & navigation with social media icons? What possible solutions would there be to have social media icons at the top? Thanks.
Can you send url or image example to easier understand?
Here’s an example: https://www.versobooks.com/blogs Social media icons in the top area of the website/webpage.
Do you want something like that? https://prnt.sc/117t8mj If true, my theme already have options Topbar: https://prnt.sc/117t96p => you can buiild anything to your content block: https://prnt.sc/117t9ve then choose display on Topbar. Done. Any questions, let me know. Thanks
Does it support author search?
Unfortunately, my theme haven’t got search feature, just have filter by here: https://prnt.sc/115cdxx You can test here: https://auteur.g5plus.net/authors/ Thanks
Hello. Can I use Wocommerce Variable Product with this theme?
Thanks for your interest my theme. Yes, it is feature of WooCommerce and my theme support it. If any problem, we have to fix and it have to working as it is. Any questions, let me know. Thanks
Hi there,
I just want to remove the search bar from mobile menu, but there is no way to disable it from setting menu. Could you please help me to fix this issue?
Regards, Vargha
Hi, Please go to my help desk at https://sp.g5plus.net for further support. I need more information to check. Thanks
Hi, How can I download the latest WPBakery? There is no additional files in the latest theme package and the update not working from the wp-admin > apperance > install plugins.
Pls login to my help desk at https://sp.g5plus.net then download here: https://sp.g5plus.net/download-plugins/ after that, manual update to your website. Thanks.
Hi, I have a presale question. I need to disable the 3D effect of product featured image because my shop sells other objects too. Is this possible? Thank you!
Hi, thanks for your interest my theme. Yes, you can disable it by deactived plugin: Book Previewer for Woocommerce. Done. Any questions, feel free let me know. Thanks
Hi, thanks for your reply. Ok, so the 3D effect is for all items or none. This is a problem for us because we need it but not for all items. Will you consider to insert this option in the future? Thx.
It will apply to all items. “Will you consider to insert this option in the future?” => what for? i don’t know what you want here. Thanks
Thanks. Sorry, I mean the possibility to select if apply the 3d effect to a product or not. It would be a great improvement because publishers usually do not sell only books but others products too (i.e. gadgets, stationary, boardgames, etc) but it would be a pity deactivating the plugin because for books it looks great and it is very useful too.
Yes, you can use 3D effect or not but it will apply for entire product. Can’t do: product A use and product B not. Thanks
Your support login fails, does not recognize my credentials. Very frustrating!
Sorry for any problem you had and replied quite too late because difference time zone. Did you login via Envato? or register new account? If new account, please send username to check in our system. Waiting your response here. Thanks
Clbrooke
I checked on our system, don’t see your account there: https://prnt.sc/1059jly You using Envato login? if yes, please check password on Envato. Thanks
I have no trouble logging into envato. My user name is the one I gave you. My password works perfectly on thier system. I have a record of the purchase of your theme. It’s only your login that isn’t working.
Ok, you can send purchased code file(download from ThemeForest) and information will register on my help desk: email, username, password via email g5plus@outlook.com => i will create account for you. Don’t worry. Thanks
I sent the info you requested. Any luck creating an account for me so I can get help?
what is your email? which you sent email. I don’t see any email need create account support Inbox.
Yes. That is my envato email. See reply I sent by email for more details.
Sorry, but how can i know what is your email address on Envato? then i can search on my Inbox.
Just search and found 2 emails here: https://prnt.sc/1083gwy Haven’t got any email related with content i request here: https://prnt.sc/1083hl7 Please resend. Thanks
Sent it to the email address you gave me. I’ll send it to the same email address again, but are you sure you gave me your correct email?this is really ridiculous and if I hadn’t already done so much work on your template I would ask for a refund. I have NEVER had this much trouble with an envato vendor.
I just sent it AGAIN to the email address you provided the first time. g5plus@outlook.com PLEASE look for it.
I checked carefully and saw your email go to Junk mail: http://prntscr.com/108jgwn I don’t know why. I will process for you immediately. Thanks
I created account and send via email, sorry once for that.
Same comment as previous. How do you get the menu to change? Menu not changing.
Hi, Please go to my help desk at https://sp.g5plus.net for further support. Sometimes, i need private information to check directly. Thanks
Hello! I’m writing to you about the theme Auteur. Is it possible to insert a page for FAQs? And, in the product page in layout 02 the button “look inside” doesn’t work. Maybe it’s because in the demo there isn’t the link? Thank you for the answer!
Marzia
Hi, thanks for your interest my theme. Yes, it can insert a FAQ pages, but can you give me what kind of FAQ page you want? With Look Inside => i just test on my demo, it working normal, here: https://prnt.sc/zstcws Thanks
How to get a menu to show up????
Hi, sorry for replied too late because we have holiday(back to work normal on 17-Feb-2021). Can you give me your website? i can’t guess what happened there. For faster, please create ticket on my help desk at https://sp.g5plus.net then give me your account WordPress(admin role) there, i will check. Thanks
Hello, is there a way to disable the 3D effect on the image of the product page?
You should deactive plugin named “Book Previewer for Woocommerce”. Thanks
Thank you! I have another issue. On the Author section that goes on the bottom of a product page, all the books of that author should appear below the quote, but my authors only have one book (or product) so it shows “no products found matching your selection” is there a way to disable this message?
Thank you! I have another issue. On the Author section that goes on the bottom of a product page, all the books of that author should appear below the quote, but my authors only have one book (or product) so it shows “no products found matching your selection” is there a way to disable this message?
You can disable the message by editing the templates: templates/woocommerce/single/product-author.php.
To get more full support, please create a ticket in our support system: https://sp.g5plus.net/
Can you please help me? The “Load more” button below the blog posts is not working, I’m getting “admin-ajax .php 400” error whenever I click on it.
Thanks for your comment. Please go to my help desk https://sp.g5plus.net create ticket there. Sometimes i need private information to check. Thanks
Is this theme compatible with mobile and tablet?
Yes, you can check via mobile and table carefully before buy it. If any issue, ask here we will answer. Thanks
Hello! I am highly interested in purchasing your theme. I only have one question. Is it possible to create an Add To Cart Button below the title of the book instead inside the cover image? Thank you!
Thanks for your interested our theme. We can support you change button Add To Cart to below the title if you purchase Autuer theme. Thanks.
Thank you very much for your prompt reply. I will send you a message through the support forum.
Thanks & waiting your response.
Hi, I’d like renew support: does it cost 42$ for six month? If I buy it, will you install the WPBakery Page Builder?
With update WPBakey Page Builder, you can go to our help desk: https://sp.g5plus.net/ login and open https://sp.g5plus.net/download-plugins/ then download latest version there. Thanks