Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi there!

Coming back with what I believe is another issue. For the product video option for single products, there are two options: Lightbox or new tab. Neither of these do those things and it’s hardcoded that way. Checking into the theme files where the product video button is added the link value is exactly what the user enters. There is no ref tag where I would assume the “new tab” option would come into play. There is a <style> that is simply dead styling being added to the page since no lightbox section is being added either.

I’d like to utilize the lightbox option but without having to fix this every update would be annoying. Could this get fix and added to the next update?

Hi,

Yes, it’s a bug and will be fixed in the next release.

Support is really bad! Why are you closing tickets submited through Theme Forest? Why can’t I see my ticket history? Why aren’t you answering in 2 business days as advertised? This is a nice theme, but very badly supoorted!

Hi,

I’ve informed our Help Desk about the urgency. You’ll get an answer shortly.

Sorry for the delay and thank you for your patience and understanding.

hello! It is posible to put my Category Products and keep Search bar-Wishlist-my Account and Cart on top right like this https://www.emag.ro/

It’s possible to make the same design in Flatsome???

Hi,

You can design a similar header with Flatsome but vertical menu feature is not included. You can use Ubermenu plugin for a similar vertical menu.

where are the register settings made ! I couldn’t find ? users can not be members of the site? helping

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Flatsome Theme Conflicts with ContactForm7 Plugin.

Loading icon wont disappear even after sending.

Kindly Refer to this forum >> https://wordpress.org/support/topic/loading-icon-wont-disappear-even-after-sending/#post-14124253

I already message support. Thank you.

Hi,

It’s a bug and has been fixed in v3.13.3. We’ll release it shortly.

Blog Archive layout with 2-3 Column and List Mode are only displaying pagination and not the posts. This is a known bug? How to fix?

Hi,

Can you submit a support ticket here?

Ticket status (132335): Closed—Please find that ticket and help.

Can i update the latest WordPress version? Will it break my ecommerce site ?

Hi,

There should be no problems after the updates. But, waiting for the other users’ reports and working on a staging might be good.

Hello

i need to create side menu (Categori menu)!

could you help

PLS SEE https://prnt.sc/10hqq0m

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, is it ok to update wordpress to 5.7 and woocommerce to 5.1 (both latest from today) or should we wait for a flatsome update? Thank you

Hi,

There should be no problems after the updates. But, waiting for the other users’ reports and working on a staging might be good.

Hi are we all good to update to the new WordPress 5.7 and Woocommerce 5.1.0 now?

Hi,

There should be no problems after the updates. But, waiting for the other users’ reports and working on a staging might be good.

Okay great thank you :-)

Hi there,

I know my support is expired but I am messaging in regards to what I feel like is an issue. When using a text box with text inside of it, the scale option is overriding the font size option rendering it completely useless. You are unable to remove the number for the % so it’s always defaulted to 100%.

For some reason this isn’t apparent when using the builder but very apparent on the frontend. Any reason for this or how I can go about having my font be the actual size I set it to without getting into the theme itself?

Hi,

It’s a bug. Our developers are working on a fix.

Great, thanks!

Custom blog posts pagination, is it possible? Plugin that can do this function for us?

Hi,

It’s not possible for now. It’s a generated content by a shortcode.

vary long title shop page problem

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

A lot of problems on http://validator.w3.org/. You promised to solve them in version (v3.13.2), but they are not fixed: Element div not allowed as child of element ul in this context; Element style not allowed as child of element div in this context.

Hi,

Those styles will be moved into the <head> tags in v3.14.0. It’s still in progress.

Thanks for your patience and understanding.

ok, still waiting

Hi,

when i use flatsome/child i get this message on server logs

mod_fcgid: stderr: PHP Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘my_deregister_javascript’ not found or invalid function name in /var/www/vhosts/server.gr/mydomain/wp-includes/class-wp-hook.php on line 287, referer: https://www.mydomain

When i use flatsome no message.

Hi,

Please check the customized files in the child theme folder.

what do you mean? i have only 3 files (functions.php, style.css, screenshot.png)

The functions.php file comes empty. Please check if there is any custom code in that file and also any script in Flatsome>Advanced>Global Settings areas.

How long is the time for a regular flatsome license?

Hi,

It’s a perpetual license.

When you search for any SKU, the live search shows it, but when you hit enter, nothing displays in the search results. Can you help?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, how can I change the colour of the social media icons? Thks

Hi,

You can change them via CSS.

hi, Is it possible to expand the add to cart button on the home page? (full – expand)

regards.

Hi,

Can you submit a support ticket here?

it ux builder stopped working. I checked the memory, I closed all the add-ons but the result is the same. Paying $ 40 seems like too much for a problem with the latest upgrade

Hi,

Such individual issues that occur after updates usually happen due to caching, web server, or missing theme files. Please renew your support and submit a support ticket here or contact a professional.

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