28320 comments found.
My website http://bietduoc.net/ shows an error when upgrading wordpress
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hello,
I installed the plugin “WooCommerce Additional Variation Images” (official from WooCommerce) except it is not compatible with Flastome. Woocommerce support my indicated the following message:
« In order to fix this, the developers of Flatsome should be able to modify the Flickity carousel integration to get it work with the Additional variation images extension. Alternatively, they could turn off the Flickity carousel and use the built-in lightbox, so that both of these work out-of-the-box. »
How can I solve the problem Yours truly
(Google translate )
Hi,
Please enable the “Enable default WooCommerce product gallery” option in Flatsome>Advanced>WooCommerce.
Hi,
But it does not work in vertical gallery mode. Is there a way to make the plugin work with your gallery by default
Thank you
(Google translate )
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
It is done . thank you
(Google translate )
Hello, i just purchaed theme, but when i insert my token this is the error:
The token is valid, but the Envato user associated with it doesn’t seem to have purchased Flatsome. Double-check that you were logged in with the same user that bought Flatsome when you created the token.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
problem solved. I was just wrong in defining the permissions for the token
Hi,
Thanks for letting us know you’ve found the solution 
Hi there,
I had use flatsome theme for some years now. Recently, I saw an error keep showing in my error logs.
I had emailed support but not reply. I know that my support had expired, but could you help to check on this?
AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/flatsome/index.php:8\nStack trace:\n#0 {main}\n thrown in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/flatsome/index.php on line 8
Hi,
The get_header() is a core function of WordPress. Please try to reinstall WordPress from Dashboard>Updates>Re-install version 5.7.
Is it possible to (1) add FAQ SEO-schema to the UX Builder Accordion?; or (2) add a Yoast or Gutenberg FAQ block to the UX Builder?; or (3) update the UX Builder Visual Editor to Gutenberg (to add the Yoast or Gutenberg FAQ block in that way?) I’d love to add the FAQ schema..
Hi,
A FAQ-schema element doesn’t exist in UX Builder for now. You can re-style the FAQ Block as guided here.
Hi
How can i edit the category description with ux builder, without using shortcodes?
There is any option?
Thank you
Hi,
You can create a UX Block with UX Builder and use its shortcode as the category description.
At the WooCommerce category pages, when we make the background of the breadcrumb/title area light, how do we change the color of the text and filter? Currently both are also light colored, see https://d.pr/i/rWNU60. How do I change this text color? It doesn’t seem to be available in any of the settings.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hello, could you please provide me to steps to make an item (slider, bamner, any item) fullwidth (not all the page, just a spwcific item)
thank you
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello..! Hope you are doing good..
I have a Pre-Buy Question, Will I be able to change the Price if I change the product Variation..?
For example, If I sell Almonds, Cashews, etc. When I go to the Product page of Almond, I should be showing variation in Quantity, like, 100 gms, 500 gms, 1000 gms, etc,. So the Price should change if the customer choose different variant. Is this Possible..?
Earliest Reply will be of Great Help..
Thank You.. Have a Wonderful Day..
Hi,
Actually, your question is more related to WooCommerce, not Flatsome. And, yes, WooCommerce has that feature.
Hi,
how can i limit, that hight of picture will be max 400 px?
Some pictures from my supplier are vertical and are just to high. Horizontal pictures are OK. My problem: https://www.wellnetica.si/izdelek/ipl-rf-laser-naprava-elite-tina/
Hi,
It’s the designer’s responsibility to prepare the pictures. You can’t change their look via CSS after the page and page scripts are loaded.
Maybe you can switch to the default WooCommerce gallery (Flatsome>Advanced>WooCommerce>Enable default WooCommerce product gallery) and set a max-height value to the images.
body.woocommerce.single-product .woocommerce-product-gallery__image img {
max-height: 400px !important;
object-fit: contain !important;
}
As I mentioned we got different suppliers and they all got different sizes. Maybe you should implement this in theme it will fix many problems for users.
thank you, it works. And how will this same rule must look like on category page?
You can set those images by enabling 2 options in Flatsome>Theme Options>WooCommerce>Product Catalog:
- Equal Image Heights
- Equalize Items
It doesn’t work as good as this: body.woocommerce.single-product .woocommerce-product-gallery__image img { max-height: 400px !important; object-fit: contain !important; }
because when you make bigger hight then edges are cut away. The rule that you have gave for product image works perfectly because it shrinks length of picture proportional to height. So can you please change/add to this function that it includes category images:
body.woocommerce.single-product .woocommerce-product-gallery__image img { max-height: 400px !important; object-fit: contain !important; }
thank you!
You need to regenerate the thumbnails by setting the Thumbnail cropping option as Uncropped.
I have don that and Like I said, it doesn’t work, it crops images. Please change this code so it will do the same on category page as it does on product, on products works perfectly:
body.woocommerce.single-product .woocommerce-product-gallery__image img { max-height: 400px !important; object-fit: contain !important; }
Hi, I already buy your theme. My questions: is it possible to create a top menu like megamenu that on https://ritzz.net with icons and inside menu recommended products from that category? (probably manually added, but I mean the layout).
Hi,
It can be done for the main menu only.
public_html/wp-content/themes/flatsome/inc/builder/core/server/helpers/helpers.php’ (include_path=’.:/opt/cpanel/ea-php73/root/usr/share/pear’) in /public_html/wp-content/themes/flatsome/inc/builder/core/ux-builder.php on line 16
What does this mean ?
Hi,
This doesn’t seem like the whole error message.
Hi there, Congratulations for the great theme. Unfortunately I’m experiencing a very strange problem. Wordpress 5.7 and Flatsome 3.13.2 “Advanced” Button ”Save All Changes” doesn’t work at all. I have tried with all plugins disabled, purged cache, different browsers but absolutely nothing happens.
Hi,
Browser’s web console error log can give you a clue about the cause of the problem.
Hi,
The slider looks complete in the ux editor but it cuts from the top or bottom in live. How can I fix? (ux) https://snipboard.io/R39Bbw.jpg (live) https://snipboard.io/mC9IkX.jpg
Hi,
Can you submit a support ticket here?
HI
I have a code [products row=”4” columns=”4” ids=”19592,18941,17392,17116,17133,17523,17529,17531,17535,17590,17595,18650,18653,18657,18663,18701”]
I would like to have 5 or 6 per row. But I think it’s limited. How can I change that?
Thanks for your reply.
Hi,
You can use the shortcode like below that means 4 row x 5 cols:
[products ids="280,166,167,168,169,170,171,172,173,174" per_page="20" columns="5"]
Cool. Thanks. I will try
Hello Auther, I would like to suggest add “optional tertiary and quaternary” color option in your next release. Also add the feature to select the any colors to add in icon, button, text, banner, background.
I am facing issue to copy color then paste many places, need to add manually.
Rest this theme is just awesome!!!!!!!
Hi,
You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.
Top rated features will be included in our developer’s to-do list.
Hi There, Very impressed with your theme lately. Right now i am using Electro Theme for my furniture store ( www.khaticraft.com) and i am not satisfied with speed and other things. Everything i use is PRO in my website. After going all the R&D i am verymuch interested to buy and run my store from elementor to flatsome. Regarding that i have few doubles that i want to make clear before purchasing. Please answer as soon as possile 1. I want to install DIGIT plugin for phone number login so will that work? 2. Currently i am using ZOHO Crm for all my forms and other things like online chat, feedback and etc.. will that work with flatsome too? 3. i want to install WEBKUL POS for our physical stores, so will that work fine with flatsome? 4. In near future people from my industry wants to join my website so i would like to make it a multivendor store with DOKAN plugin… will this also works fine with it? 5. after all this will the speed of my store would be good? 6. currently i am using siteground hosting, do you suggest any hosting provider if needed? PLease reply as soon as possible . would be a great help!
Hi,
1-3. Unfortunately, we haven’t tested any of those plugins yet.
4. You can use Dokan with Flatsome.
5. It depends on your configuration, web server capabilities, and caching system. You can check the pagespeed score of Flatsome here.
6. It depends on your needs as well. You can get our users’ opinions about that by joining our official Facebook Community. Please don’t forget to accept the group rules if you decide to join.
The menu edited is not the same as displayed. Need some serous support.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
1. I found the contact template, but how do you edit the accordion? 2. The contact form demo has nice curved ends on the fields, but the template doesn’t install ninja forms. When I installed ninja forms that plugin doesn’t give the nice curved ends on the fields. 3. Where can I purchase UX Builder?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, you say v3.13.3 will be released shortly. This will be in a couple of days?, like soon enough to hold wordpress/woocommerce latest updates in order to do it all together with this new v3.13.3 or how long will it take using real time measures, (days, week, hours)? Thank you
Hi,
It’s scheduled to be released before the end of this month.
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