420 comments found.
Hi, Yesterday I installed the theme and registered it, but today when I install the plugins and import the theme, when I go to the registration panel it is blank and when I enter the code again, appears “Code is already registered for other domain”. How it is possible?
Regards
Hi there,
Thank you for reaching us!
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here. So please if you need assistance with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! before buying !
i wish to use this theme to build with elementor. Your features list says : -Elementor page builder plugin compatible -WPBakery Page Builder for WordPress Plugin included ($46 value)
Does this mean that the elementor page builder plugin is not included ? Do i ,independently, need to purchase a 1 web site elementor suscription ? Can I import an elementor demo ?
regards,
Hi there,
Wilmer is tested with the free version of Elementor. You can choose to import the Elementor demo, as well as the WPBakery demo. All the same elements/widgets are available for both plugins.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, i have purchased the Theme some 1 year ago and the support has expired. Unfortunately the dev took so long and now i need to import https://wilmer.qodeinteractive.com/about-us/ page that i have deleted back then to use the nice Professionals Grid you proivide in the Professionals section.
I tried to install this localy but the installation doesn’t let me activate the Theme in a Local environment so as to export the page and import it to the live website. can you please indicate how to import just this page or please indicate how to recreate that section?
thanks hope to hear from you
Hi there,
Please send us a mail and we will provide you with information on how you can achieve this.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I had been submitting a lot of tickets
Hi there,
Please note that our usual response time is within 24h and we assure you that you will get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, can u reply me at the support ticket?
Hi there,
Please note that our usual response time is within 24h and we assure you that you will get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My site crashed because I did not renew my hosting and now that I want to install the theme again it tells me that my code does not work because it is already used in another domain. But it is the same domain I have not changed it, it is just a new installation from 0. Help please I can not pay for another license again
Hi there,
You don’t have to buy a license again. Please send us a mail and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I tried to contact customer service in the mail but there was no response after 24 hours. I decided to buy the license again to continue with my site but now I have another problem that I detail: The site exported completely without any problem. What does not work well and has some kind of error is the wpbakery page builder plugin. After editing any page when wanting to save it generates an error and closes the screen and loads a 404 error. Then I return to the previous page and everything is the same. What if it works is to make a page from 0 that if I can modify and save it without any problem. I would like to receive support for that since I bought the issue twice and I need to solve.
Hi there,
Thanks for writing in! We can see that your request has been handled so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Before buying…
all demos says WpBakery, so that’s the only one that’s going to bring the import demo button?
I’m taking notes cuz “right now” elementor is better than the other one.
i don’t see new styles with elementor plugin on demos
Hi there,
We included Elementor with Wilmer. You can import the Elementor demo, and use this plugin to edit it.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, i want to install as per the demo website, then i can start making changes from there. how to do it?
Hi there,
Thanks for writing in! You can check our article on how to import the demo content here.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, does theme support multi-language? We need new theme for our client https://www.stecocentar.com/
Hello there,
Thank you for reaching us!
Unfortunately, RTL is not supported. Please check this article, as here our themes which support RTL are listed – Do Qode Interactive Themes Support RTL (Right-To-Left Text)?.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Do we still need jquery migrate helper plugin? or we need to wait till next theme update?
Please suggest us.
Thanks
Hi there,
Yes, please keep it on until the theme update is released, you will for sure be notified once it is out.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello guys! Please, I need your support. I need to know how I can change the short description for a post. Description that appears on the first page – the list of blogs section, for each post I wrote. Thank you
Hi there,
Thanks for writing in!
Please check this article that can help you here.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Done! Thank you for your fast answer.
Hi there,
Glad we could help! 
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have activated the theme in someone hosting as a sample, and now I need to deregister the theme from his website, I don’t have access to the website or hosting at all, can you help me to deregister please
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Guys, I have sent an email since more than 5 days and no one replied, can you please assist
Hi there,
We could not locate any request from your Envato username, so could you please provide us with your request ID so we can check.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, having installed the theme I am having issues with the main menu in the header showing up in duplication, imagery not loading and the slider not working at all.. I have looked over your associated documents but still having issues. Site is hosted by flywheel.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, this theme work in Wordpress 5.7?
Hello there,
Thank you for taking interest in our theme.
The theme is compatible with the latest WordPress version.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, i have installed the theme to my new website with a new domain. But my mistake was, i have forget to disconnect the old domain. The old domain and website is alreay offline and not reachable anymore!
Could you please help to fix this issue?
Thanks in advance
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, After uploading my new logo 300px – 80px, the logo came out very small, what can I do to make it fill the logo area size. very urgent https://new.debecksgllbs.com/
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, After successful installation, I find out that the page i default the menu is not working javascript error, i.e.. the menu is not popup on swipe slider. (https://new.debecksgllbs.com/swipe-slider/)
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-and-5-6-Updates-And-How-To-Solve-Them If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
I purchased the theme and i am trying to import it but it fails everytime and i can not import it.
Not sure why. So i followed the steps in your documentation and its very straight forward but it fails. Perhaps the downloadable files need to be corrected.
Can you assist?
Just an update I followed the steps to do an upload via FTP and that worked but the wilmer options is not there.
Would it be possible to help today on this please.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. As well as if you have updated the plugins double check if you have activated the Wilmer Core plugin.
We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there
I followed the request of submitting the ticket however I am still waiting to hear from you regarding the issue how long is the wait to get a response ? and is this the usual?
Hi again,
Our agents’ usual response time is up to 24 hours on weekdays. You can provide your request ID here and we will be happy to check its status.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have got a response now but its not even related to what my issue is and truly bad. My issue is the import button not there not working i can not import the demo to work on it. I asked for the help and the response is a link from the installation guide which i have followed the issue is not mentioned in the installation guide the import button is not there.
My request ID is 101742
I had to work this out by myself thank you
Hi there,
Thanks for writing in! We are glad to hear that you managed, however, also we do see that our agent has provided you with guidance. If you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
No your agent actually did not provide any info and truly the theme lack support as its very very slow and minimal i have bought many theme before and their support is amazing.
Furthermore i have a question How do i add or change the favicon as this is not mentioned anywhere in your guide?
Thnak you .
Hi,
We’ve checked, and we do see that our agent did provided you with instructions.
To change favicon please follow instructions from the article in this link.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you so much for the information that was helpful.
I have one more hopefully last question. In your live preview. When we go to the portfolio page there is few different projects and when you select one of them for example i am choosing the Gallery in grid page I can see few photos and those are projects if i click on one of them that take me to that specific project i selected and then i can navigate with the arrows between the projects but in the middle in between the arrows there is a button a square shape with another 4 squares with in the button my question is how do i change the link of where this take me to.
Please let me know. Thank you
Hi again,
To set a link for this button in portfolio navigation it’s necessary to open the portfolio single page, scroll down to the ‘Mikado Portfolio Settings’ and choose a page as a ‘Back To’ Link ( please see screenshot ).
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you so much very helpful.
How do i control the arrow button what do they show please. So if i click on the left or right arrow i want to show specific projects how do i set the arrows to show only this category or that page rather than all projects.
Thank you
Hi again,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Lodging a request on your support page takes for ever for a replay my request is simple and i do prefer to avoid the long wait please. Just those 2 arrows to left and right how do i control where do they link to.
Hi again,
Since the comment section is meant for more general questions and presale inquires, and our helpcenter is for supporting our items, please submit a ticket and our agents will be happy to assist you. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m having issues with tabs not working properly on mobile. I’m suspecting it could be because console shows this error:
Uncaught Error: no element is specified to initialize PerfectScrollbar
Also the videos from youtube don’t work on mobile. I had to resolve to using Wordpress’ video element.
Here is the link to the page: https://4ksflt.mubinalhaddad.com/forklift-training-courses/counterbalance-forklift-training-courses/Wordpress Version 5.6.1 Theme version: 2.4
Hi there,
Thanks for writing in! Please read this article here. If it is not working after the installation of the plugin, go to Tools and select jQuery Migrate in your left-side WordPress dashboard menu. It will open the jQuery Migrate settings. Here, in the jQuery Version option just change to the Legacy jQuery version and click the save settings button.
We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, when I click import I get this error “Sorry, you are not allowed to access this page.”
Hi there,
Please try to head over Wilmer Dashboard > Import where you will be able to import the demo content.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
