16513 comments found.
I have a ticket and no reply since 5 days #102014
Hi and thanks for reaching out to us 
I checked your ticket and a support agent is working on it right now. Soon he’ll reply to you. Please take our apologies for a long delay. Thank you.
The lightboxes no longer work, are there any solutions on your side?
Hi and thanks for reaching out to us
Please create a support ticket https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials for investigation. Include the page URL where the lightbox isn’t shown.
Hi! I want to adjust the shopping cart, but i can’t find the ‘shop’ item anymore in the Customizer. Im using Jupiter X, i find it before. But it disappeared. Can you help me out?
Hi and thanks for reaching out to us
That item was moved to Woocommerce menu. Please check Customizer > Woocommerce. Regards.
Thank you!
You’re welcome
Is there a way to find out if Jupiter and Jupiter X will work with Wordpress 5.7? I use both and don’t want the sites to break if I update them. Also, is it possible for you to post in the comments or somewhere in the future if a theme is compatible with the newest version of WP each time they release a new update? I’d much rather know I need to wait a few days to make the update than go forward with it and wish I hadn’t!
Hi and thanks for reaching out to us
You can move your sites to staging environment and test a new WP version there:
https://themes.artbees.net/blog/update-your-wordpress-website-using-a-staging-site/https://themes.artbees.net/blog/setup-your-wordpress-development-environment/
We updated WP on our demo site and no problems occurred. So you can update it. Anyway it’s better to test on the staging site first.
Thank you.
I installed the Jupiter X theme I installed all the plugins However, the Courses model The import option does not appear
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials to check this issue. Thank you.
How do I change the global colors in this theme? I spend an hour but cant find a way to change the blue background color af a template.
I found out how to use the global colors, and it is working great. I still think that it would be more easy if the global color adjustments was build into the theme.
Hi and thanks for reaching out to us
Thanks for informing. Glad to hear you found the settings.
Hello Pre-sells question!
1. Does the theme works with Multivendor plugin (WCFM) 2. Do you offer extended license? 3. with stander license how many times we can use the theme for client/personal.
Thank you!
Hi and thanks for reaching out to us
1. We didn’t test this plugin, so can’t guarantee its full compatibility. We provide the regular license, please read more here: https://themes.artbees.net/docs/theme-license-clarification-x/
2. One license can be used for one domain only. If you want to register the theme for multiple domains, you have to buy separate licenses for them, or use one license for multiple subdomains where the main domain is the same, for example, subfolder.maindomain.com and subfolder2.maindomain.com. Thank you.
Hi, may i know why after i download the zip file instead still the 1.20.0 version not the latest one 1.20.1?
Hi and thanks for reaching out to us
If you want to update the theme and the plugins, you can do this via Jupiter X > Control Panel > Updates. If you want to download a specific version, go to Jupiter X > Control Panel > Tools > Versions Control. Thank you.
How to download it? Why i cannot download it?
Hello,
In Jupiter X > Control Panel > Tools > Version Control you can reinstall the needed version https://prnt.sc/10myxa3 . Where are you trying to download the zip file? Can you show screenshots or clarify with more details? Thank you.
Hi,
Did you guys continue upload the latest version on themeforest ?
Hello,
Yes, we upload the latest version on ThemeForest, but a bit later after the theme release.
Hello, My subsite users are getting this error when they try to install their template. Template installation is only allowed for user with Super Admin role. Please contact your website’s administrator
Hi and thanks for reaching out to us
Could you please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials to investigate the issue? Also please provide subsite account to check. Thank you.
When clicking on an employee, a set of arrows show on the left and right. Is it possible to disable this feature? If not in the menu, do you have a quick snippet to remove this? Thanks! (Jupiter)
Hi and thanks for reaching out to us
.single-employees .mk-post-nav {
display: none;
}
Thank you.
how do i install it
Hi and thanks for reaching out to us
OK. It worked
Great You’re welcome
I’m not able to raise a ticket in the support system nor to generate a API key. I’m not using theme on any other website as you can see in the attacments, please help me resolving the same.
Hi and thanks for reaching out to us
What error are you getting when trying to generate an API key? Can you show a screenshot?
Purchase code already register. where I can send you screenshots?
Hello,
Please write to tatyana@artbees.net and provide your purchase code and email address you used to register at Artbees. Also attach your invoice to be sure you’re the owner of the license. Thank you.
Hello I requested a refund. When will that be processed?
Hi and thanks for reaching out to us
The refund was issued. Please check.
Hi there! a new version of wordpress has bent released, it is safe to update to the new 5.7 wordpress version please? Thanks!
Hi and thanks for reaching out to us
No issues were found after updating, so you can update.
I create a hierarchical filter with jet smartfilter, and doesn’t work i check every setting that i found and doesn’t make the search, It’s not support for Jupiter theme?
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials for investigation. Thank you.
The Posts suddenly stopped working, show blank page. When Elementor plugin is disabled, they show again. Any ideas how to fix it? Is it a known bug?
Hi and thanks for reaching out to us
Did you update the theme? If no, please update it via Jupiter X > Control Panel > Updates. Also update JX Core plugin. Thank you.
Yes, I’m running the latest version of the theme and plugins. Tried reinstalling through the “Tools” theme tab too, but it didn’t help. I’m using “Fundraising” theme.
Hello,
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials for investigation. Thank you.
If I buy One, how many sites I can create?
Hi and thanks for reaching out to us
One license can be used for one domain only. If you want to register the theme for multiple domains, you have to buy separate licenses for them, or use one license for multiple subdomains where the main domain is the same, for example, subfolder.maindomain.com and subfolder2.maindomain.com. Thank you.
Hi,
I accidently register item purchase code in my local environment. Now I need it for production environment but it is already registered. So I need help to deregister the code.
I hope you can help me with this. Thanks, best regards!
Hi and thanks for reaching out to us
You need to revoke the API key and generate a new one for another site https://themes.artbees.net/docs/revoking-api-key/ .
Your Jupiter x-core / includes / control-panel-2 / dist / control- panel.js Whether the file can be in HTML format, or pot translation can be used. This topic makes it difficult for me to translate. It brought me a lot of troubles and a lot of work. Of course, if you can add Microsoft YaHei, Song typeface, bold, Fangsong and other Chinese fonts. Avada is very good at this.
Hi and thanks for reaching out to us
I’m sorry, but your query is a bit unclear. What difficulties do you have with translation? Could you describe with more details? Thank you.
Jupiter X Core Translation of documents jupiterx-core.pot It doesn’t work
Hello,
We didn’t receive complaints regarding Jupiter X Core plugin translation from other customers. It works fine on our side. Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials for investigation. Also specify what exactly you can’t translate. Show screenshots if possible. Thank you.
Hi, the WooCommerce product titles are not shown in the theme (single product page), don’t matter what i do in settings. When using attributes for woocommerce even the product price are disappearing (on top of the page) under the the menu. It just moving up if using attributes and variables for the products and at the end hide even the product price,
Further more, the WooCommerce already made codes like products, product categories, cart and so on seems to be needed some pro account to be used, even if i have license for this theme. How does that come? i have to use woocommerce shortcodes everywhere to use the woocommerce.
If this is not a bug, or something i just missing, this theme seems to be the worst theme i ever using from themeforest. If i could leave it a review it will be one star, but for some reason i can’t even leave a review even if i’m logged in.
I hope you can tell me i’m wrong about all this and give me some advice here.
Regards, Charlie
Ok, i found out the title of the products. For some reason it was white text on white page in a one of your premade demo i installed. But still it has no space up to the menu and if using variables on products it will disappear under the menu, because when i choose the variables it moves up under the menu.
At least i found out the space up to the menu too. But this theme seems to be a little bit too confused to use. Simple too much individual settings for everything. Need to be an expert to use it.
But it works anyway, if you know or guess how to.
Hi and thanks for reaching out to us
So have you resolved the issues? If no, please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials for checking. Thank you.
