295 comments found.
Hello,
Pre-sale question. Is it compatible with translatepress?
Thank you
I have this problem:
when I try to update the plugins Electricity Core Version 2.4 -> 3.8 and WPBakery Page Builder Version 6.0.5 -> 6.2.0 I get the following error
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
So I went and search how to fix this error. I tried this: https://smartdatasoft.com/docs/sanitizex-sanitizing-services-wordpress-theme/knowledge-base/pcl_zip-error/So I deactivated and reactivaed the licence and when I did that, I got this error message: “This licence active in Another Site”
What can I do next?
And NO, I’m not using this theme in another site.
Hello, this happen if you install theme in other site and after that move the site in new domain. To move site after development in new domain user must need to deactivate first. Without activate other site this message never show. Open ticket in our support system our technical team will remove that Sunday. Saturday is our weekend. Thank you
Yes I deactivated from localhost and activated on domain.Thanks for the help.
Hello, I am trying to set a post type to gallery, but the images only get stacked…Any ideas?
Can you check is their any js error . Make sure your theme and plugins are updates. For any technical issue open ticket in our support system Thank you
Nice clean theme and I love how it’s Bootstrapped 
Hello, Are your theme support fully RTL ?
Yes it is rtl compatible, if you face any issue support support team will help you to fix that Thank you
Thank you, Will buy it soon looks very nice 
Dear Author, I purchased this electrician theme probably about 2 years ago. It has worked great for my brother’s electrical company until recently I am having all types of problems. I had a developer look into it and he told me to purchase the theme again. If I purchase the theme a second time, will it have upgrades or is it the same as what I purchased 2 years ago? If it is the same with no upgrades, there is no need for me to purchase. My brother’s electrical site uses your theme and it can be found at www.OzburnElectrical.com but the site may be down now. About two weeks ago, it started giving me all types of problems and blank white pages. I contacted my hosting company and they verified that it wasn’t from them. The developer said that it possibly was viruses and they tried to fix but then they came back and said that they needed the latest Electrician’s theme. Is there anyway that you guys can help if I purchase your “Tech Support” for $49 or should I just repurchase the theme? Thanks, Glenn Ozburn (ozzieozburn@gmail.com)
Hello you can download the latest theme for your team for this account. To purchase the theme again to get the update. If we want our support in that case you need to update your support pack thank you.
le cambie el logo por el mío propio pero la animación anterior sigue mostrándose no se como quitarlo o cambiar por una animación propia, si lo quito me muestra el nombre del tema en letras.
Please open ticket in our support system and write in English. Thank you
Hello, once agin. I cant find strings to translate from mobile menu. I mean “CLOSE” and “BACK” strings. There are not such strings in theme translation file. Can you help me?
Please open ticket in our support system https://support.smartdatasoft.com our technical support team will help you Thank you
Ok, sorry once again. I found it. If someone will also have a problem with it – its in header-2.php. Best regards.
Hello. Can you tell me how to translate strings of days, months in datapicker in your theme? Best regards.
Ok, sorry, i found it in JS files. Best regards 
I’m trying to create a support ticket and I keep getting the following error:
Error – 403 – rest_cookie_invalid_nonce Cookie nonce is invalid
It won’t save my tickets.
Please try again with a different browser or clear cache. Hope it will work Thank you
Hey guys,
I try to put something into footer column 3 in the widgets section, but instead of going in to a 3rd column in the footer, it goes below columns 1 and 2? As seen here http://dp-dev.co.uk/will/contact/
Can you help please? Made a support ticket but no reply. Thanks!
Hello, Saturday is our weekend. Our team will answer you in Sunday. Our support time is gm+6, 10am-6pm May be you open ticket when our office hours finish
Thank you for your cooperation
Hello, i want to add (24/7 Electrician Services – Safe and Efficient) like your sample on my home page i use elementor but i cant because dont have (Edit Electrician Services Slider)
Comments section is only for presale question Thank you
Hi I am interested in buying this theme just have a few questions. Can I remove/adjust the pre loader image? Can I remove the motion effect when hovering over the navigation links? Thanks
hello, thank you for interest in our theme, yes you are able to so. If you need help our technical team will help you via support system
Thank you
Hi,
I have several questions: 1. is it possible to change text for this element (https://prnt.sc/ways7c) 2. Do I need new API key for google map to set new location? Or I just have to set new coordinates for Google Map Latitude and Google Map Longitude.
would appreciate some help. Thnak you 
Hi,
1 is it possible to change text for this element (https://prnt.sc/ways7c)
> Yes, Possible. Please update the Electrician core plugin from the plugin section. You will get a text field option like this screenshot https://prnt.sc/wbabsj2. Do I need new API key for google map to set new location? Or I just have to set new coordinates for Google Map Latitude and Google Map Longitude.
> For your location, you have to add your own API key and Latitude and Longitude value. Please read below how to get a google API key. https://developers.google.com/maps/documentation/maps-static/get-api-keyCheck the screenshot where to add the Google API key in your theme.
https://prnt.sc/wbab7o
Thank You
Hello, I can’t update the Electrician Demo Installer and Electricity Core plugins. It shows me the following error: Update failed: Balíček v podobě .zip souboru nemohl být nainstalován. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
Can you help me? Thank you.
Please follow our documentation and search, you will find solution
https://smartdatasoft.com/docsThank you
There it is written about updating the template only. And if I download it, there are no plugins in the folder. I’m pretty annoyed that these updates still don’t work and it keeps reporting bugs. Can you advise me what to do with it?
Please follow this faq https://smartdatasoft.com/docs/sanitizex-sanitizing-services-wordpress-theme/knowledge-base/pcl_zip-error/ Thank you
Hello, I’m still unable to fix the bug when updating plugins. I still have the old version 3.0. Can you provide me the files to update? I tried deactivating the license and reactivating it, but unfortunately it still doesn’t work.
Please email us from your profile page with your site access, our support team will investigate the reason. This must not happen. you can try again the license installed in a site http://......cz.ven04.vas-server.... i removed that. Thank you
Ok thank you, failed. I sent an email to support@smartdatasoft.com
Please share ContactForm7 “Request Service Today” form section HTML.
I’m having some trouble remaking it. Thank you.
Please open ticket in support our technical team will sense you. You can import demo in test aite and grab code from their. Here it is not possible to give HTML Thank you
I have no support privileges anymore
I can only 1 time import demo data, and I did it. When I try to import on WAMP server to copy paste, it says I have to deactivate from my original site first.
So please if you don’t mind just copy paste the html code here or somewhere I can grab to my website.
Thank you so much!
You need to deactivate main site and then try to import other site once that done you can again reactivate and activate your new site. Send me email from our profile page. Our team will send you that via email. As we have no access of your email Thank you
It worked!!! Thank you very much.
An other question… What is the exact size in px of the header logo???
Hello, it will be 200px width and 40px height. The logo is text in our demo Thank you
Thank you
hi if i edit any page using elementor i can not able to save. i got error (server error 204) what can i do
Please check your site has any error or not. Or follow Elementor documentation to resolve this issue. It may be your sever memory limit, post max size etc issue Thank you
Where are the settings for themes top bar contact info? I have the checked the documentation here: https://smartdatasoft.com/docs/electrician-electricity-services/electrician-options/header-settings/ and am using the latest version, But the settings in the documentation are different from what the actual theme settings are. I need to change the demo text (8494 Signal Hill Road Manassas, VA, et etc). Looked in widgets and elsewhere without any luck.
Hi, please follow this screenshot on where to change the header address from the electrician theme option https://i.imgur.com/cbAWpA2.png. Thank you, SmartDataSoft Team
Link doesnt work : Access to i.imgur.com was deniedYou don’t have authorization to view this page. HTTP ERROR 403
That option is not in the version of your theme I installed last week. Here is a screen shot from my dashboard. https://imgur.com/a/bHmRKGP
The theme is awesome! The only issue I am having is I have been unable to change the demo main dark blue that is in footer and headlines etc. I have gone through all the color options in the customization section. All orange color was changed successfully and some of the dark blue as well. But just can’t seem to find how to change the overall dark blue to the color I want. Where would that setting be?
Hi, we are sorry but we don’t have that option in our theme to change that color but if you really need them than please open a ticket in support.smartdatasoft.com
we will do something for the work around about it.
Thank you
SmartDataSoft Team
Hi, I’ve opened a couple tickets and one of them has been days with no action. I’m not a coder by any means, but I’m a little frustrated that the elementor widgets aren’t more customizable. For example, some widgets don’t let you have a call to action button, I can’t for example get the author/signature feature of one widget to be a part of a different widget. There’s one widget where it forces you to have two buttons, and one of them doesn’t even have a place to add a link, just the text. Am I missing something? I’ve bought a bunch of different elementor themes before and all of them I have been able to choose to have call to action buttons in each section, or have more flexibility this one seems very rigid. Can you please let me know how to fix this, or alternatively refund me for my purchase ?
Thanks.
Hello, Sorry for your issue.Satday is our weekend. If your ticket in not answered please wait tomorrow our team will help you to do that. Our developer is vacation he will come tomorrow. Secondly our theme is build such a way it serve all user need. One things you cannot do is change the structure. You can modify content , color , style within our own structure. If you need different structure either it need to modify or have to create newly Thank you