28309 comments found.
Hi, i’ll like to have the follow icon text in english insted italian, i don’t know why but i’ve two follow icon in italian and the other two in english. Thks
Hi,
You can translate them with the Loco Translate plugin.
Dear Flatsome, I sent a support request some time ago while my support was still valid ref 132331. I have never received a reply. My support has now expired but I am not sure whether I should sign up and pay for more support if nobody will reply again! Please advise what’s the best thing to do. Thanks
Hi,
I’ve informed our Help Desk. You’ll get support regardless of your current support status.
Hi, ever since updating to 3.13.1 the ‘show quantity in stock when low’ does not show the available quantity on the product page. I have set the low stock threshold to 2 and previously quantities of 1 & 2 always showed in front of the ‘in stock’ label while now it has disappeared. Please advise. Thanks.
Hi,
It looks like an individual problem. Can you submit a support ticket here?
When I try to change the FONT typography on the theme option, nothing happens; do you know what may be blocking it to change the font?!
I fount out that I can’t change the font when the CHILD THEME is active; when it is disable it, the font changes correctly
*and after I reload the page it says “default browser font family”
Hi,
Can you submit a support ticket here?
in your theme can one set sticky header for specific pages?
Hi,
Sticky header is global. But, you can hide it with custom CSS for specific pages.
I been using Flatsome for years. It’s my favorite theme. one suggestion. Can you guys add wechat to the social icons that go in the header so I don’t have to use html or a block to add it
Hi,
You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.
Top rated features will be included in our developer’s to-do list.
Hi, I’m checking out the demos. For https://flatsome3.uxthemes.com/demos/shop-demos/slider-cover/ can we do vertical sliders instead?
Hi,
Unfortunately not. Vertical sliders are not supported for now.
Hey, would you guys consider incorporating the Rank Plugin API? https://rankmath.com/kb/content-analysis-api/
Hi,
You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.
Top rated features will be included in our developer’s to-do list.
please solve the problem
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
My website http://bietduoc.net/ shows an error when upgrading wordpress
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hello,
I installed the plugin “WooCommerce Additional Variation Images” (official from WooCommerce) except it is not compatible with Flastome. Woocommerce support my indicated the following message:
« In order to fix this, the developers of Flatsome should be able to modify the Flickity carousel integration to get it work with the Additional variation images extension. Alternatively, they could turn off the Flickity carousel and use the built-in lightbox, so that both of these work out-of-the-box. »
How can I solve the problem Yours truly
(Google translate )
Hi,
Please enable the “Enable default WooCommerce product gallery” option in Flatsome>Advanced>WooCommerce.
Hi,
But it does not work in vertical gallery mode. Is there a way to make the plugin work with your gallery by default
Thank you
(Google translate )
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
It is done . thank you
(Google translate )
Hello, i just purchaed theme, but when i insert my token this is the error:
The token is valid, but the Envato user associated with it doesn’t seem to have purchased Flatsome. Double-check that you were logged in with the same user that bought Flatsome when you created the token.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
problem solved. I was just wrong in defining the permissions for the token
Hi,
Thanks for letting us know you’ve found the solution 
Hi there,
I had use flatsome theme for some years now. Recently, I saw an error keep showing in my error logs.
I had emailed support but not reply. I know that my support had expired, but could you help to check on this?
AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/flatsome/index.php:8\nStack trace:\n#0 {main}\n thrown in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/flatsome/index.php on line 8
Hi,
The get_header() is a core function of WordPress. Please try to reinstall WordPress from Dashboard>Updates>Re-install version 5.7.
Is it possible to (1) add FAQ SEO-schema to the UX Builder Accordion?; or (2) add a Yoast or Gutenberg FAQ block to the UX Builder?; or (3) update the UX Builder Visual Editor to Gutenberg (to add the Yoast or Gutenberg FAQ block in that way?) I’d love to add the FAQ schema..
Hi,
A FAQ-schema element doesn’t exist in UX Builder for now. You can re-style the FAQ Block as guided here.
Hi
How can i edit the category description with ux builder, without using shortcodes?
There is any option?
Thank you
Hi,
You can create a UX Block with UX Builder and use its shortcode as the category description.
At the WooCommerce category pages, when we make the background of the breadcrumb/title area light, how do we change the color of the text and filter? Currently both are also light colored, see https://d.pr/i/rWNU60. How do I change this text color? It doesn’t seem to be available in any of the settings.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hello, could you please provide me to steps to make an item (slider, bamner, any item) fullwidth (not all the page, just a spwcific item)
thank you
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello..! Hope you are doing good..
I have a Pre-Buy Question, Will I be able to change the Price if I change the product Variation..?
For example, If I sell Almonds, Cashews, etc. When I go to the Product page of Almond, I should be showing variation in Quantity, like, 100 gms, 500 gms, 1000 gms, etc,. So the Price should change if the customer choose different variant. Is this Possible..?
Earliest Reply will be of Great Help..
Thank You.. Have a Wonderful Day..
Hi,
Actually, your question is more related to WooCommerce, not Flatsome. And, yes, WooCommerce has that feature.
Hi,
how can i limit, that hight of picture will be max 400 px?
Some pictures from my supplier are vertical and are just to high. Horizontal pictures are OK. My problem: https://www.wellnetica.si/izdelek/ipl-rf-laser-naprava-elite-tina/
Hi,
It’s the designer’s responsibility to prepare the pictures. You can’t change their look via CSS after the page and page scripts are loaded.
Maybe you can switch to the default WooCommerce gallery (Flatsome>Advanced>WooCommerce>Enable default WooCommerce product gallery) and set a max-height value to the images.
body.woocommerce.single-product .woocommerce-product-gallery__image img {
max-height: 400px !important;
object-fit: contain !important;
}
As I mentioned we got different suppliers and they all got different sizes. Maybe you should implement this in theme it will fix many problems for users.
thank you, it works. And how will this same rule must look like on category page?
You can set those images by enabling 2 options in Flatsome>Theme Options>WooCommerce>Product Catalog:
- Equal Image Heights
- Equalize Items
It doesn’t work as good as this: body.woocommerce.single-product .woocommerce-product-gallery__image img { max-height: 400px !important; object-fit: contain !important; }
because when you make bigger hight then edges are cut away. The rule that you have gave for product image works perfectly because it shrinks length of picture proportional to height. So can you please change/add to this function that it includes category images:
body.woocommerce.single-product .woocommerce-product-gallery__image img { max-height: 400px !important; object-fit: contain !important; }
thank you!
You need to regenerate the thumbnails by setting the Thumbnail cropping option as Uncropped.
I have don that and Like I said, it doesn’t work, it crops images. Please change this code so it will do the same on category page as it does on product, on products works perfectly:
body.woocommerce.single-product .woocommerce-product-gallery__image img { max-height: 400px !important; object-fit: contain !important; }
Hi, I already buy your theme. My questions: is it possible to create a top menu like megamenu that on https://ritzz.net with icons and inside menu recommended products from that category? (probably manually added, but I mean the layout).
Hi,
It can be done for the main menu only.
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