Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hello, where / how to tranlate the string “Check this out” in an email template after I click “Email to a friend” icon?
Regards, Dominik

... also in the mail template while coping title changes ’ character to & #8217.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

is this compatible with woocommerce 5.1.0

Hi,

Yes, Flatsome v3.13.2 is compatible with WooCommerce 5.1.0.

Hello, I add products on a test page. https://i.postimg.cc/sxf3DFF4/20210323100156.jpg

If I want to show all my products here, can we have a pagination? seems elementor has that function. https://i.postimg.cc/K8Thbcky/20210323100310.jpg I mean like this, have pagination, but not the shop page.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi guys,

I started pulling my white hair as I couldn’t find a solution for my limited WordPress ability. I am using Flatsome theme for my website and got to where I wanted to add a search function inside a page. the search is there but will not pull any info except the page name. the search is not on the header but inside the page as a widget. please help and tell me what I am doing wrong.

i went through Flatsome UX docs and videos but nothing like what I am looking for

Thank you,

Rachid

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I just did. My pervious ticket is: 132761. please have a look and respond. Thank you

Some product images are of different aspect ratio. Scrolling through them on front end (e. g., https://цветозавр.рф/shop/gorshki-i-kashpo/design/beton/kashpo-cilindr-seryj-lednik/ ) make the lower part of the page move up and down. How can I make it so that the page is steady even though product images are of different aspect ratio?

Hi,

Can you submit a support ticket here?

Thanks. Have just done that.

It has been more than a week but I don’t have a reply from you…

Do I need a separate wishlist plugin like YITH WooCommerce Wishlist or Flatsome already has everything for wishlists to work?

Hi,

The free version of YITH WooCommerce Wishlist plugin is bundled with Flatsome and Flatsome is fully compatible with it.

Aha, thanks.

My website actually has a problem with this plugin as discussed and not yet solved here: https://wordpress.org/support/topic/plugin-generated-hundreds-of-new-pages/

Could you kindly look into that? Will submit a support ticket now too.

Hello,

The ux_image_box Shortcode generate an alt=”bg_home”

Any way to change it to the image ALT text ?

Thanks

Hi,

You can change the alt text of an image from the Media editor of WordPress.

https://make.wordpress.org/accessibility/handbook/content/alternative-text-for-images/#visual-example

Please note that the ux_image_box shortcode do not show the ALT tag.

May be it is a bug that should be fixed.

ux_image_box adds the alt tags to the images. There is no bug. Can you submit a support ticket here?

Hi, When I have tried to register the theme it is showing the folowing error message “The token is valid, but the Envato user associated with it doesn’t seem to have purchased Flatsome. Double-check that you were logged in with the same user that bought Flatsome when you created the token.” I am not using this theme in any other project. Can you please help me on this.

Hi,

I see your ticket #132863 was answered. Please check your inbox and also the spam folder.

Hi, in the update 13.13.2, there is an incorrect operation in the “Product Related” on the product page, the product image disappears. I had to do a rollback on 13.13.1 works stably.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello i have just purchase yur theme but i have 1 thing that i want you to respond me before i ask for refund. Why do you need in the token to know what items my accound has purchased? is this not illegal as the GDPR? i understand that you have to know that i have purchase your theme, so to need the “view your purchases of the app creator’s item ”, why you have in the list to check ALL the purscased items my accound have?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

hi, I really would like te renew support but I also know that you have a very bad support (you probably have a reason for that because you really have a great theme). So can you answer this question with just yes or no before I renew?

Can you stop opening the off-canvas sidebar after a product has been added? Shop pages (Not for single product page) I know that there is a option for that.

Is this a part of support or custom work?

Thanks,

We’re going to make that option work globally in the next release.

Great. thanks

Hi, Still No fix after update today!

Where do I translate the tooltip for social icons “follow on youtube” “follow on instagram” ?

I tried translating with loco translate the flatsome theme but it is not there.

nevermind, I did it I had to sync the file and then it worked

Hi,

Thanks for letting us know you’ve found the solution :)

Hello, we would like to show a different main menu for specific categories. The reason is we would like a customer to only stay within that specific category on the website.

So for example, if a customer arrives to the website on a product page that is in the electronics category, the menu would have a link called “Electronics” instead of “Store”

Another customer could arrive onto a clothing product so the menu at the top would show “Clothing” instead of “Store” etc…

Is this possible in Flatsome? If not do you have a suggestion for a plugin or another option to point us in the right direction?

Thank you.

Sorry, I also have another question. The ‘Sale Bubble’ on mobile seems to cover quite a bit of the image while looking at a category. Is there a way to resize the bubble?

Hi,

You can try the Conditional Menus plugin. About sale bubbles, you can resize them with custom CSS.

hello, will the template be compatible with woocommerce 5.1.0

Hi,

Flatsome v3.12.2 is compatible with WooCommerce v5.1.0.

I need that the back image of the product show up at this URL:

https://sembramos.com.co/plantas-de-interior.html

I configured it from the UX builder but the back image is not showing up on hover mouse action.

Hi,

Can you submit a support ticket here?

hi, in the image selection box in my UX Builder I cannot select the image, is there any way to fix it? thanks!

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Nevermind. Solved it.

Hello,

Is your template full supported with latest version of Woocomerce and Wordpress? I saw that you are support old versions.

Regards

Hi,

Yes, the latest version of Flatsome is compatible with the latest versions of WooCommerce and WordPress.

I’m trying to fix a problem for a mutual client. The left menu (logo in middle) is just showing the right menu. I can’t find a way to fix this. Customize shows the correct menu, but not on the front end.https://nikkacorp.com/

Hi,

Please submit a support ticket here from the account where Flatsome was purchased.

What is the maximum number of products per shop/category page controlled by Flatsome settings?

Hi,

It can be set in Flatsome>Theme Options>WooCommerce>Product Catalog > Products per page. There is no maximum number. You can enter -1 to display all products on one page. But please be careful because it will harm the performance if you have too many products.

We have “20” in our settings under Flatsome>Theme Options>WooCommerce>Product Catalog > Products per page, but all shop/category pages only load 17 products.

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

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