16513 comments found.
hi im getting a error 400 bad request again when updating on elementor, i have replied on my previous ticket please help as this is getting really annoying now
Hi and thanks for reaching out to us 
Please provide the ticket id to prioritize it. Regards.
Hi, if single product can be customised… can it be made to be similar to this layout? https://www.sphinge.es/producto/cuaderno-de-recetas-de-papa-a5-94-recetas/ Thank you H
Hi and thanks for reaching out to us
You can create a single product template and style it as you need with JetWooBuilder plugin (bundled with the theme): https://crocoblock.com/knowledge-base/articles/jetwoobuilder-how-to-create-and-set-a-single-product-page-template/ . Regards.
Hi, I want to use this theme full time as a web designer. Is it possible for me to keep using this theme on other client websites if I buy the regular license?
Hi and thanks for reaching out to us
The theme can be registered for one domain only. If you want to register on other domains, separate licenses should be purchased https://themes.artbees.net/docs/theme-license-clarification-x/
Thank you for understanding.
Hi, after updating there is a vertical white space on mobile. Must I renew support or can you maybe have al look if it’s a general bug? Thanks, Janneke
Hi and thanks for reaching out to us
Please provide the site URL to check. Do you see the white space on all pages or just some have it?
What is the best way to color the “load more” button. The mk-loadmore-button class already has an !important tag active for “color.” Thoughts?
Hi and thanks for reaching out to us
Please show a page URL where you want change the Load More button color. Thank you.
The website is hope for our times (add.com). Click “News”
Hello,
You can override the color with this css code:
body .mk-loadmore-button {
background-color: #ee6726 !important;
color: #ffffff !important;
}
Add it in Theme Options > Advanced > Custom CSS. Let me know the result. Thank you.
Hello, This changes the background color, but not the font color due to AB already having an !important tag in the CSS files.
Hello,
Did you try to add the code? I added “body” class that should override the ”!important” tag.
My apologies, I missed the body tag. Thanks as always.
You’re welcome
I am getting the following error after updating ?
Notice: WP_Scripts::localize was called incorrectly. The $l10n parameter must be an array. To pass arbitrary data to scripts, use the wp_add_inline_script() function instead. Please see Debugging in WordPress for more information. (This message was added in version 5.7.0.) in /home/<>/public_html/wp-includes/functions.php on line 5313
Seems to be related with elementor ? anyone getting this
Hi and thanks for reaching out to us
This is just a notice, not an error, and can be ignored. Seems you have debug enabled, you can disable it to hide this notice. Is it causing any issues on your site? Please clarify.
No issues, just seating there. ok i will ignore
Ok, thanks for the reply.
I am unable to activate my JupiterX theme. can someone help me with this?
Hi and thanks for reaching out to us
What errors are you getting? Can you show a screenshot? Regards.
Hello Team !
Hello. I have Problem. Contact side with email. If I click on Email, open new Windows and I see https/muster@hotmail.com and not muster@hotmail.com. How can I fix this?
Problem is with mailto, that after showed with http the email
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials to check the issue. Thank you.
hi please check my ticket number #109069 Server Error 400 Bad request, im still getting this error can you please explain why and how to fix it?
Hi and thanks for reaching out to us
Please reply to that topic and provide FTP credentials for investigation. Thank you.
that topic was created before you implemented this new licence limit and i cant reply on the topic now but the ticket does have the login details still that you can use
Hello,
You provided only wp-admin panel credentials, but we need FTP login details as well. Please create a new topic regarding your issue. Thank you.
i just extended my support licence but it still says i have no support?
please this is urgent as elementor also giving an error now and the site is breaking now
support is working now and i replied on that topic
Hello,
Ok, thank you. Your topic will be replied soon.
Hi The following message continues to occur in the header of the site. Warning: Invalid argument supplied for foreach() in /home/customer/www/nexus-official.com/public_html/wp-content/plugins/jet-smart-filters/includes/rewrite.php What should I do?
Hi and thanks for reaching out to us
It’s just a warning, you can ignore it. Seems you have debug mode enabled in the wp-config.php file. You need to edit the file and disable debug mode with this code: define( 'WP_DEBUG', false );
Thank you.
Hi. I really like this theme, but I have a question I need answered before I decide to buy it.
Do all the theme’s plugins come bundled with the default version of the theme, or do I have to install specific demos to get certain plugins (e.g. importing the Events demo in order to get the Event-related plugins that come with the theme).
I’d prefer the former because I don’t want to install several demos to access certain functionality of the theme.
Hi and thanks for reaching out to us
All plugins are bundled with the theme. It doesn’t depends on the demo. Please check here what plugins are included: https://themes.artbees.net/docs/bundled-plugins/ .
Thanks for your reply.
I don’t see any Courses or event plugins on the list. Doesn’t the theme come with those as well, or we’d need to purchase them ourselves?
Hello,
The events and courses were created with JetEngine plugin. We created new post types: https://crocoblock.com/knowledge-base/articles/how-to-create-a-custom-post-type-based-on-jetengine-plugin/
Also with JetEngine, you can create a booking form: https://crocoblock.com/blog/jetengine-booking-forms-the-nuts-and-bolts-of-providing-services/
Is this theme AMP compatible?
Hi and thanks for reaching out to us
Unfortunately, our theme is not yet AMP ready. However, there is an ongoing task to make it AMP ready soon. To be honest, it is currently under development but since it has lots of advantages, it will take more time to release. You may need to wait a couple of more months if you want the Jupiter theme to be fully AMP ready, or you can do it using some third party plugins. If you are going to use plugins for that, remember to test it on a staging website and make sure it passes all of your tests and then move it to the live website.
Thank you, I had tried the plugin approach and right now it’s just not feasible as I have many clients. I am happy to hear this though as we all know what’s coming, and has already begun, with the Google update.
I appreciate your reply and honesty.
Hello,
We are working on this problem and in the near future, we will make Jupiter X fully compatible to AMP. Thank you for understanding.
Still confusion with license for Plugins -why not easy communicate this, Jet Plugins included or not? Askind for Activation for each Jet Plugin…
Hi and thanks for reaching out to us
Jet Plugins are bundled with the theme, no need to buy a license for them. The updates are provided in the Jupiter X Control Panel. Thank you.
Hello I bought this theme 2 days ago. I’m having a problem with installing templates. I was trying to open support ticket on artbees’ support but I’m unable to login. System doesn’t accept my password and when I tried to reset password it’s failing to send mail.
Hi and thanks for reaching out to us
Are you getting any errors when trying to install a template? I just sent a password reset link to your email address m*g***s*r.g@**ai*.com. Please check.
Hello, I solved the situation about password and opened ticket for support(#112418) Waitin from answer from team. Thank you so much.
Hello,
Thank you. Your topic will be replied soon. Regards.
Hello again, I’ve spend some time on your support site and I’m not able to open a ticket because my license is registered, like I’ve said before, I don’t have any ideas of what site it is, also, I don’t have access to revoke my license, to use on this one, so I’m ask you to revoke my license so I can use on the only one website that I can manage now that is envelopeseucarro.com.br (my email in your system is jpextractor@gmail.com) the license is from envato.
Hi and thanks for reaching out to us
Please write to tatyana@artbees.net and provide your purchase code and invoice. Thank you.
Thank you, I’ve just sent the email with all my information from Envato.
Hello,
Thank you. You’ll be replied soon. Regards.
custom single and archive elementor page not working after updating to “Elementor Version 3.1.4”
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials to check the issue. Thank you.
Hello. I wanted to know if through Jupiter X a login can be created so that a private zone can be made. Example: Courses, downloadable, etc
Hi and thanks for reaching out to us
There is no default feature in Jupiter X, but you can use Ultimate Member plugin as described in our article https://themes.artbees.net/blog/how-to-create-and-customize-login-register-pages-with-jupiter-x/ . Thank you.
I’ve sent a PM to artbees about my license code not work, 24 hours was past and I hear nothing from this team, I’ll open a case with envato to see if anyone can help me because my site was offline since yesterday after an UPDATE OF THE THEME and is my work on the line.
Hi and thanks for reaching out to us
Did you create a support topic or write to the specific email address? Please specify to which email address you have sent your request. Thank you.
I’ve sent a message through the author page here, through the form (themeforest.net/user/artbees)
Hello,
Please write to tatyana@artbees.net and provide your purchase code and the invoice. Also write the email address which you used to register at Artbees. Thank you.
I have question we’re looking at combining this two demo, https://jupiterx.artbees.net/city-listing-2/all-listing/ (primarily this listing) and https://jupiterx.artbees.net/health-blog/ for the blog posts is this possible is this two demo/plugin for each compatible to both if I import this two?
Hi and thanks for reaching out to us
