122 comments found.
Hi, I just purchased the theme. It looks great in the demo, but the demo import is extremely unintuitive and broken. So far absolutely nothing works after importing, even though I followed the instructions in the documentation and resaved pages/skins etc after importing. It looks nothing like what I purchased. Is there no simpler way to import the demo data like typical themes do? I contacted you via the support link. Looking forward to your reply to solve this issue ASAP!
Same issu with me.. our Demo import also Broken Please replying our my ticket
Hey there,
Sorry for the experience.
We’ve replied to your support ticket. Kindly get back to us.
Kind Regards,
John from Fox Themes
Support Team
please reply my email
hi John,, Please reply our my Email ..
Hey there,
In this case, I believe your ticket was attended to. Please feel free to reach out once again within your ticket in case of any questions.
Kind Regards,
John from Fox Themes
Support Team
Hello, I want to buy this theme, but I would like to know if this can do API integration between: DHL, FEDEX, UPS, APIs to compare rates in real time and be able to generate AWB directly on the website. Similar to https://www.parcelmonkey.com/
Hey there,
In relation to your question here, unfortunately this is not possible by default. It would entail custom work to have such an integration.
Kind Regards,
John from Fox Themes
Support Team
Hello, What is the cost for such as integration?
Hey there,
In relation to your question here, I would recommend reaching out to our team here in regards to this.
I hope this helps.
Kind Regards,
John from Fox Themes
Support Team
Hey there, The theme doesn’t work all the menu and sections aren’t show up on the page! I wanna my money back !
Hey there,
The theme should actually properly work. I’m quite suspicious that you could actually be missing out something in terms of setup.
Kindly get back to us within your ticket.
Kind Regards,
John from Fox Themes
Support Team
Hi John, I’ve tried number of times to setting up this theme to work properly but no menus, carouses are displaying and entire theme seems to be broken . I can send you the video screen recording of how does it looks like on my local if you want ?- (just send me the email which i can use to attach this video recording).
Anyway I would like to refund due to described issue with that theme. Regards Jaro.
Hey there,
Kindly get back to us within the ticket in regards to this.
Kind Regards,
John from Fox Themes
Support Team
Hi John, It still doesn’t work, I’ve tried the steps mentioned in the email and they didn’t work for me.
Hey there,
In this case, please get back to us within the support ticket.
Kind Regards,
John from Fox Themes
Support Team
Hi John i didn’t bought this theme to spend time resolving issues/bugs, as the product I’ve bought doesn’t work (I’ve already spend hours trying to make it work). If i wont receive re-found from you guys, I will request a refund via the PayPal platform. Regards Jaro.
Hey there,
Refunds are processed by Envato once approved. If you need a refund you will need to submit it via the right channels as advised here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .
Kind Regards,
John from Fox Themes
Support Team
Hello there,
Just got your theme, nice work but your demo import data is crazy. So many steps to have a full demo working, that’s insane.
Can’t you guys make it simple like others?
It should take 5 minutes and we have a full demo but with your theme, there are do many steps to make it works. Or maybe it is just me?
Still not have the full demo working.
Regards,
Hello, I hope you’re doing great.
I have an issue with my site. The footer is missing on all my pages. https://prnt.sc/12xrkbc
Can you please help me out fix it as soon as possible?
Is the footer supposed to be like that? So we can’t edit it from Elementor, we can’t design it? https://prnt.sc/12xrl0d
PS: I sent you an email as well.
Regards,
Hey there,
With respect to your query here, can I please request you to contact our support team so that we can provide a solution to you on this?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Hey again,
I sent an email to the support team on the same day I posted this comment. You guys said you will get back to me but still nothing. I need my issue fixed as soon as possible please.
Regards,
Hey there,
We’ve updated your ticket.
Kindly get back to us within the ticket.
Regards,
John from Fox Themes
Support Team
Hi, is there a changelog we can view? I saw the theme was updated recently.
Hey there,
With respect to your question here, there’s no available public changelog as it currently stands. We however carried out a fix on a number of demo import issues and integrated Aheto plugin by Fox Themes.
I hope this information helps.
Kind Regards,
John from Fox Themes
Support Team
Hello,
I would like to translate the word ‘by’ on the news page of my site: https://monchauffeurpriveparis.com/actualites/.
Unfortunately, there is no .pot file in the theme nor in the aheto plugin. This is the first time I see a theme without a .pot file.
How to translate this term ?
Sincerely,
Also for the words : tags / likes / More Recent Stories / Comments / at / Leave a comment / Name / website in https://monchauffeurpriveparis.com/2019/10/10/optimizing-activities-in-the-distribution-center/
Hey there,
With respect to your query here, can I please request you to contact our support team so that we can provide a solution to you on this?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Hi, request sent. Please check. Thanks !
Hey there,
We’ve updated your ticket. Kindly check into it and should you have any questions, let us know within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Ticket updated. Please check.
Hey there,
Kindly get back to us within the ticket.
Regards,
John from Fox Themes
Support Team
Hi,
we purchased theme license and integrated the website. but contact forms are not working. can you please help. also could not find any support link from where we can raise ticket.
Regards,
Ronak.
Hey there,
With respect to your query here, can I please request you to contact our support team so that we can provide a solution to you on this?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
When I tried to activate aheto plugin, the whole site crashed. May I know why? Php version 7.2, wordpress version 5.7.1
Hey there,
With respect to your query here, you most likely have an Aheto plugin version that is not compatible with the theme. Can I please request you to contact our support team so that we can provide a solution to you on this?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
thanks for your response, actually I already contact your support team before I write here, but still no response from your support team
Hey there,
We’ve updated your ticket on the issue.
Kind Regards,
John from Fox Themes
Support Team
The demo content is not working. The documentation link says to click on the Aheto wizard setup button but this does not exist on the updated version of Aheto. When i go to plugin page under Aheto, the setup wizrd button is there but then when i click on it it says that I do not have access to this even when I am the super admin.
Hey there,
With respect to your query here, can I please request you to contact our support team so that we can provide a solution to you on this?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Hi, I just purchased the theme. It looks great in the demo, but the demo import is extremely unintuitive and broken. It looks nothing like what I purchased. Is there no simpler way to import the demo data like typical themes do? I contacted you via the support link. Looking forward to your reply to solve this issue ASAP!
Hey there,
I’m sorry to hear that you are encountering an issue with the demo import. In this case, please do get back to us within your ticket.
Kind Regards,
John from Fox Themes
Support Team
HI, Same issue on my end, I have install all plugins which are required, demo for pages, header and footer but its not showing header and footer and some images. I just need to fix it as soon as possible so please provide some solution, not an excuses!.
Hey there,
We have just replied to your support ticket. Kindly check into it and get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hey, I have shared all the details and now looking for the solution.
Hi, I have been waiting for 22hrs but no reply yet!! please look into my issue that will be very helpful!
Hey there,
We’ve addressed your ticket. Kindly get back to us within it.
Kind Regards,
John from Fox Themes
Support Team
Hi, I guess there is issue with AHETO plugin, As mention in comment I have degrade plugin to v1.0.9.3.2 but still showing same issue. Can you please share AHETO plugin Version(1.0.9.3.8).
Thank you,
Hey there,
I believe we shared this within your site. Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Fox Themes
Support Team
hi, I have purchased this theme but can’t get the demo theme on my website, please assist and share your email ID so that i can share my website login details..
I HAVE GENERATED TICKET LAST NIGHT, BUT STILL NO RESPONSE FROM YOUR TEAM…..please assist asap and install complete demo on my website as requested in my ticket.. 13 hours have passed and your team has not even bothered to reply here, resolving my problem seems to be far away at the moment… 
very disappointed… my commitment with my client is getting effected because of this unexpected issues in your demo import… i realize every single customer is facing this demo issue and your response time is as slow as 4-5 days in some cases… please resolve this demo issue from your end so that your and ours time can be saved… looking forward for seedy response from your end and installation of demo on my website asap please,,,
Hey there,
With respect to your query here, tickets are addressed on a first come, first served basis. Your ticket is just 13 hours old. Barely even 24 hours and lower than the standard support time. As per the Themeforest page here, tickets are addressed within business hours for a time range between 24 to 48 hours. We kindly request that you exercise some patience as each customer query is equally important.
Kind Regards,
John from Fox Themes
Support Team
ookay so you mean 13 hours of my life don’t mean anything for you? Listen these 13 hours could have been saved easily if you could fix the issue with your demo installer…or at least mention it in your theme that buyer HAS TO WASTE 48 hours after registering his complain to author because of issue with your demo installer !!! This is pathetic from your end…. every single buyer is suffering from this exact same issue of demo installer yet instead of resolving the issue you are either not replying or asking buyers to waste another 48 hours of their life before expecting any response from your end!!! POOR CUSTOMER SERVICE FROM YOUR END!!!! EITHER RESOLVE MY ISSUE IN NEXT 24 HOURS OR REFUND MY PAYMENT, I DONT HAVE EXTRA TIME TO WAIT FOR YOUR LAME EXCUSES!! Other authors have a very decent response time, good themes & great customer service unlike you guys!!!...
Hey there,
Your ticket has actually been replied to. Please do get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
No, ill make it public and reply here, let people know your level of customer service and the amount of time you take to reply a comment and most importantly the amount of time you take to resolve the issue which we buyers face because of your demo installer… btw i have replied to your email and still waiting for the demo to be installed on my website….
Your support team tried to install the demo on my website and they loaded just “5 pages” instead of around around 25 pages which you guys have shown in your demo, https://w5.foxthemes.me/moovit/home-7/ i asked your team to make my website just like you have shown in your demo but they are not able to do so… very disappointed with your theme demo and with the service… i have said it in my email and i am saying it here… please make my website look like https://w5.foxthemes.me/moovit/home-7/ this, or refund my money… im fed up with this unnecessary follow up caused only because of your poor coding.. STOP WASTING BUYERS TIME!!! WE DONT HAVE TIME TO WASTE ON SUCH UNNECESSARY FOLLOWUPS AND ZERO RESULTS!!!
Hey there,
We would really appreciate honesty in your remarks here. I believe there are 45 pages in your site. The home 7 page was also imported.
Kind Regards,
John from Fox Themes
Support Team
I dont know how are you calculating 45 pages, secondly yes i manually uploaded home 7 but still your demo import was majorly broken…accept it… and where were all the services related pages which you have shown in your demo?? the whole section of “services” is missing…. i cant understand why are you shy of accepting that YOUR THEME HAS A MAJOR DEMO ISSUE….Please just accept it…. and stop wasting time of your buyers…. and Im i the only one who is facing this issue?? cant you see that literally every single buyer is upset with your demo importer …... and you are telling me to show some honesty? Good Job!!! and i know now you will delete my comment… this is the level of your honesty!! you have already deleted my comment where i tried to inform potential buyers regarding the issue that they have to face after purchasing this broken theme…
Hey there,
Your refund is already approved as requested.
Kind Regards,
John from Fox Themes
Support Team
Hey John
Let’s end it on a lighter note, im sorry i was little harsh on above reply, no hard feelings, i wish you all the success in your career. And i really appreciate your customer service that you have been replying to me this whole day and even late night. My anger was intended for the theme demo not for you brother. 10/10 for your response and efforts, its just that the theme demo issues pissed me off and wasted my whole day… 1/10 for theme…
Take care & have a bright future.
Hey there,
No worries. Success in your business.
Kind Regards,
John from Fox Themes
Support Team
Hi, I just purchased the theme. It looks great in the demo, but the demo import is extremely unintuitive and broken. So far absolutely nothing works after importing, even though I followed the instructions in the documentation and resaved pages/skins etc after importing. It looks nothing like what I purchased. Is there no simpler way to import the demo data like typical themes do? I contacted you via the support link. Looking forward to your reply to solve this issue ASAP!
Hey there,
I believe we are in active communication within your tickets. We will surely get back to you within the tickets.
Kind Regards,
John from Fox Themes
Support Team
Hi Team, Can I get an update on my mail revert. Please facing issue also have shared the website credentials as requested. Thanks…
Hey there,
I believe the support team is in active communication with you. Kindly lets keep the conversation within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Sure
Hey there,
Thanks for your understanding. We will surely keep you posted within the ticket.
Kind Regards,
John from Fox Themes
Support Team
I am not sure whether you’ve been getting my emails or not.. I’ve sent a few replies via email since you last replied to my support ticket a couple weeks ago, but haven’t gotten a response since and it seems you are a bit more active with responses here. Can someone please update me on my ticket? I’m still having issues doing the demo import…
Hey there,
I believe your ticket is actually active and the support team are actually in communication with you.
Kindly let’s have the conversation within the ticket.
Regards,
John from Fox Themes
Support Team
After importing demo content, pages are broken. Loading time for homepage is long. Sent a ticket last February 17 till now no feedback.
Hey there,
With respect to your query here, I checked into our system and there are no tickets from your username here: https://prnt.sc/10s7gr6.
Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Hi, Please help I have raised a ticket and also replied on the mail. Please revert…Thank You
Any can help from support?? Aheto new version had broken my website. Any way to rollback to previous version??
Its been 5 day since i contacted for support…no reply? Make your Aheto plugin and theme compatible to latest WordPress version 5.7. Please
Hey there,
I believe you have some active tickets. Kindly get back to us within the tickets.
Kind Regards,
John from Fox Themes
Support Team
Hello,
I would like to understand why on my Contact page : https://monchauffeurpriveparis.com/contact/ using your theme and demo, when I add an address to the Google Maps block, the address is not displayed. Why is it not showing?
Also, I opened a ticket for another topic a few days ago and I still have no answer. Please take a quick look, it’s getting urgent (global color change problem on the theme). + your documentation doesn’t work anymore: https://foxthemes.helpscoutdocs.com/article/2511-0-1-preface did you move it?
Sincerely,
Hey there,
I believe we addressed your ticket on these.
Please feel free to raise any questions within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Waiting support since 3 February 2021.
Hey there,
We replied to your ticket on February 17, but we’ve never heard from you since then within the ticket.
Please get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Thank you reaching out to me. Please check this https://i.hizliresim.com/tzsZr1.png
Hey there,
We’ve replied to one of your latest emails. Kindly check into it and get back to us via email.
Kind Regards,
John from Fox Themes
Support Team
Hi, I just purchased the theme. It looks great in the demo, but the demo import is extremely unintuitive and broken. So far absolutely nothing works after importing, even though I followed the instructions in the documentation and resaved pages/skins etc after importing. It looks nothing like what I purchased. Is there no simpler way to import the demo data like typical themes do? I contacted you via the support link. Looking forward to your reply to solve this issue ASAP!
Is anyone available to assist with my request? Really need to get started working on the site ASAP and things are just not working. Just need someone to import the demo data to get the site to look exactly as it is in the demo, because at present, everything I try is not working even though I followed the instructions.
Hey there,
We have updated your ticket. Please do get bac to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
I have gotten back to you within the ticket and I still haven’t gotten a response.. All I need is for the demo data to be imported, because at present, following the documentation’s instructions, the pages, headers, footers, menus etc don’t show like in the demo itself. They are all broken. Can someone PLEASE assist? It’s been over 2 weeks now since i’ve last heard from you and i’m about ready to ask for a refund.
Hey there,
I believe your ticket is actually active and the support team are actually in communication with you.
Kindly let’s have the conversation within the ticket.
Regards,
John from Fox Themes
Support Team
