Hello, @jthemeparrot,

You can always get the latest updates of the Premium plugins with the theme update.

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by AndonDesign. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards AndonDesign

Hello, @VineyHill,

I am sorry but if you do not have any Envato info, then you have to contact Envato for it, and then contact us again via our Support Forum so that we will help you in solving your issue.

Until and unless you do not have the purchase code, I’ll not be able to help you as this is against Envato and AndonDesign support policy.

Regards AndonDesign

Hello, @iphi,

Can you please try once again? I have just tested it and it is the very latest version, please read this FAQ: https://dreamthemedesign.com/u-design-support/discussion/13/how-do-i-update-the-theme

Regards AndonDesign

Yeah! i managed today to update with the right version directly from my wordress dashboard. thankksss andon!

Sound’s Good!!!
You are the best…

Hello, @TheBrandChef,

This is not our Theme issue but Slider Revolution Canvas in Images issue, Please see this screenshot: https://postimg.cc/Cnk8N6RM and please read the below-given threads and try to contact Slider Revolution support on this:

https://github.com/niklasvh/html2canvas/issues/1859

https://github.com/dizhar/resize-base64/issues/1

https://stackoverflow.com/questions/38049882/drawimage-on-canvas-html5-error

https://developer.mozilla.org/en-US/docs/Web/API/CanvasRenderingContext2D/drawImage

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/01/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

As a test, I deleted the Max Width setting in “Advanced Settings’’ ... refreshed my homepage, and it still was off. As I re-entered the 940px, and saved / refreshed the home page it was fixed.

I’m wondering if, in the update, the Max Width setting isn’t being recognized and just needs to be reset?

That may be something you/they may want to look into. For now, it’s fixed.

Hello, @TheBrandChef,

Ok sure, I’ll forward this to our development department to look into it deeper, and if the issue is from our end then we will fix it with the upcoming update of the Theme, and if the issue is with RS then you have to wait for their update.

BTW Sound’s Good!!! That your issue is resolved now

Thanks for contacting us. Have a nice day…

Regards AndonDesign

Hello, @squashdynamics,

You can read and follow the instructions written/suggested in this article/thread:

https://dreamthemedesign.com/u-design-support/discussion/361/final-piece-to-u-design-discovered-css-only-mega-menu-no-java

OR

You can try with any third-party plugin as well which better meets your requirements.

Regards AndonDesign

Hello, @joy4beatles,

First of all, thanks for showing your interest in Udesign

Yes, The very latest version of the WP Bakery plugin 6.5.0 is fully compatible and supported by our Theme.

Regards AndonDesign

Hello, @Jmoralhdez,

Please try to download the Theme files again from ThemeForest and update the Theme again on your site and then try to install it from the theme’s “U-Design -> Related Plugins” page.

&

Also please read the below-given threads as well:

https://dreamthemedesign.com/u-design-support/discussion/33480/essential-grid-not-installing

https://dreamthemedesign.com/u-design-support/discussion/33476/plugins-not-updating

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/10/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Greetings andon-support1

Thanks to your cooperation I solved the problem. I am not a specialist in these matters, but little by little every day I learn more. With your explanation and the analysis of the two links you sent me, it was enough. I don’t know what happened before, I entered via FTP and everything was in place, but the Essential grid file did not work. So I downloaded the theme from my account, identified Essential grid and reinstalled it via FTP and it installed successfully.

Again thank you very much for your timely advice.

José.

Saludos andon-support1

Gracias a su cooperación resolví el problema. No soy un especialista en estos asuntos, pero poco a poco cada día aprendo más. Con su explicación y el análisis de los dos link que me envió fue suficiente. No sé que sucedió antes, entré por FTP y todo estaba en su lugar, pero el archivo de Essential grid no trabajaba. Así que descargué el tema de mi cuenta, identifiqué Essential grid y lo reinstalé por FTP y se instaló correctamente.

De nuevo muchas gracias por su oportuno consejo.

José.

Sound’s Good!!!
That your issue is resolved now…
Thanks for contacting us.
Have a great day

Hello, @internath,

Yes, you can use the Udesign on multisite as well.

Regards AndonDesign

Hello,@darsryan,

You can change/modify it from U-design >> Settings >> Menu Options >> Secondary Menu and edit the Text Area as showing below, you can change the social icons and number from there as well as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @nrstrategies,

In order to insert Google Analytics, you may use the theme’s hooks/filters API and a “child” theme.

Furthermore, you can read more about it here on this topic:

https://dreamthemedesign.com/u-design-support/discussion/32792/statistics-section-will-be-removed-from-the-theme-heres-how-to-add-google-analytics-or-other-code

Regards AndonDesign

Thank you!

You’re Welcome!!

Hello, @crazyserb.

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and don’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use GTmetrix tool to see what makes your website slow and optimize these parts of your website.

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Furthermore, for you, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks for a lengthy reply, and I am aware of all that, but it seems like WP Rocket guys who wrote that article aren’t aware of the fact that low score in PageRank (high FCP and LCP values) carry over into Google Search console and affect the rank in Google due to pages marked as “slow”. But I wouldn’t expect them to know that as they are not marketers who rely on Google Search and Google rankings, solely based on PageRank itself.

And as an optimization expert here, I have to disagree with your assessment that your theme is the most optimized out there. Sorry, but if it was I wouldn’t have been here making comments and asking you to optimize it. As I stated, there is ZERO need for you to make 7 separate calls to 7 separate CSS files during every single page load, when all those could be combined into a single file, in specific order in which they need to be loaded, and then minified as well (as there is no even an option to minify them, to turn that ON/OFF, let alone to combine them into a single file).

If you knew anything about optimizing things in terms of load times you would know that every separate call to another file counts, and the less calls made the better. You wouldn’t have ever allowed for 7 CSS files to be called BEFORE we even include our own child theme CSS style.css. You have them properly separated and organized and responsive CSS properly set up, etc, but you’re missing this last crucial step.

As far as our PageRank goes, we have noticed a 30 point improvement by simply switching from your theme to default WP theme on a site that has about 60 active plugins, and have gone from 65-70 to 95+ PageRank score. And the main difference in “Eliminate render-blocking resources” section in Page Insights was having 60% less files listed (as we cut down the loaded files by your theme from 9-10 down to 2 files).

Just saying… don’t assume that your customers don’t really know what they’re talking about, as some of us have been doing this for a long time and get paid to do this for living. I am not knocking your theme down at all, as we are still using it and are happy customers. I am just suggesting how to improve it as an expert in page speed optimization here, without us having to resort to caching plugins and adding that layer of complexity into the mix. We can do that, and we will, for additional improvements, but this is a suggestion to fix and optimize your core theme first.

And we will renew the support as soon as you release an upgrade with this functionality in place.

Thank you so much for listening!

Hello, @crazyserb.

Ok, Thanks for your detailed reply, I’ll forward this to our development department for considering work on it with the near future upcoming updates of the Theme.

Thanks for your understanding.

Regards AndonDesign

Hello, @mtwalther,

Before updating the Theme make sure to deactivate all the third party plugins and then update the Theme again and also the Theme required/recommended plugins as well, If you will finds the same issue then turn ON the debug mode of your site and check What error will appear on your site on Posts pages.

Regard’s AndonDesign

Hello, @CaptureMotion,

Unless you install some third party plugin to handle your menu you can only choose from the two available options for mobile menu that the theme offers. You can choose a mobile menu from the theme’s options page under “Responsive Layout” section. For example the menu here http://idesignmywebsite.com/u-design-shop/ is the second option.

For future reference, if you have any questions or support related queries please post to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regard’s AndonDesign

Thanks for your kind words.

DISCLAIMER Important: This site has been setup purely for demonstration purposes and all the content are designed to showcase the uDESIGN WP theme as it could look on a live site. All images are copyrighted to their respective owners. Thank you for responding so quickly.

Is something checked off that shouldn’t be? I’ve gone through the theme options so many times and can’t find how or where to remove it.

As for licencing, I never take chances with client sites.

Thank you for responding so quickly. Must appreciated.

I found it Andon! It was in the section – Home Page Before Content.. I dont know how it got there but was activated somehow. I have now removed it. Thanks again for your excellent customer service. Out of the nearly 100 themes I have purchased in Envato, uDesign was and continues to be far superior! Happy New Year!

Sound’s Great!!!
Thanks for your love for uDesign…

well, you can find out if it’s because of the calculator if you disable it and test it then. Just eliminate the things you think that might be causing it and test out.

Regards

Hello, we have installed the new update. But if we do the mobile site test at Google, Google says the site is not optimized for mobile devices. Using this page on a mobile device may cause problems. What can we do? Google Link: https://search.google.com/test/mobile-friendly Our site: https://intersign.de/

thanks for your help

Hi,

this is from your content not the theme, as you can see the theme demo is mobile friendly: https://search.google.com/test/mobile-friendly?id=RyQx0RuoEp_t0Lgz9vTpeA

You will need to inspect your content. Also you can increase the font size from the theme’s options if you need it bigger.

Regards

One is the Yoga: https://udesigntheme.com/demos/yoga-el/ and the other one is HealthCoach: https://udesigntheme.com/demos/healthcoach-el/

Thank you once again, that really helps to help me make a decision.

@warinerm you’re welcome!!

I don’t see the UD logo in the site (link) you provided above, I see the company log and custom colors, so this must be caching related on your end. Make sure to “hard” refresh the page in your browser.

Regards

Thanks! You were right about it being a caching thing. I couldn’t get it to change when I refreshed my browser (and didn’t want to do a hard refresh), so I viewed it in an incognito page and it shows the correct branding, so all good. I appreciate your help.

Great! Thanks for letting us know.

Cheers!

Hi,

I’m not sure I understand your question!? What do you mean by “where do I address that?” What is “that”?

Regards

Hi,

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards