Hello, @nexgraphics,

Sorry to say that but QUALIFIRE is no more, Envato dis-continue it, so there are no more updates for it, you can purchase the Udesign WordPress Theme and continue with it.

Regards AndonDesign

Hello, @sitadi,

Yes, our latest theme is fully compatible with the latest version of the WP 5.8

Regards AndonDesign

Great ! Thank you

You’re Most Welcome!!

Hello, @freesingup,

Have you purchased the Udesign WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Udesign WordPress theme.

Regards AndonDesign

Hello, My client has bought and he doesn’t know English, so he wants to help him. I would be grateful for an answer here, I don’t want to involve him.

Hello, @freesingup,

Simply go to the Dashboard >> U-Design >> Settings >> Layouts and there you will see the layout option of the site theme have, simply set the settings as you want then save settings and check back your site after clear the browser cache. See the image by clicking on the link: i.is.cc/2f3m9TwU.png I hope you understand.

This is the very first and last time, now I am not able to help you until and unless the verification of the purchase code will not be completed…

Regards AndonDesign

Hello, @melaverde,

Actually, The version you have installed on your site of our theme is very very old, And it’s possible that the update will mess up the site. So first take a complete backup of your site and then update the theme. Basically, there are many ways to update the theme.

Automatically update the theme, steps listed below:

1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.
2. Deactivate all the third-party plugins before updating the Theme.
3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.
5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...
6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.
7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.
8. After that check back your site after removing the browser cache and check deeply what are changes occur on your site after that and if all goes well then.
9. You have to again Activate the Child Theme.
10. Again activate all the third-party plugins one by one.

Finally, check back your site after removing the browser cache.

Regards AndonDesign

Thanks for your reply. Instead, if the update goes wrong and we have to stay with the old version of the theme there will be problems with the new versions of php? Now there is the 5.6.40 but I need to upgrade it if I want to go on updating wordpress

Hello, @melaverde,

Yes, If you will update the WP then you will have to update the Theme as well.

Regards AndonDesign

Hello, @gyansingh21,

To solve your issue simply go to the Dashboard >> Appearance >> Customize >> Additional CSS and then paste the below code there:

.make-circle{border-radius:50% !important;} 

then save settings and check back your site after clear the browser cache. The result will look like this i.is.cc/1D7DWZzO.png

Regards AndonDesign

Yes, now it’s working fine, thank you for the awesome support.

You’re Most Welcome!!

Hello, @sammybotz,

Ok, please remove the previous given code and replace with the below given one and then check on laptop as well:

@media(max-width:991px){#top-elements{display:none !important;}}

Regards AndonDesign

okay, thank you very much

You’re Most Welcome!!

Hello, @dotitorg,

Have you purchased the Udesign WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Udesign WordPress theme.

Regards AndonDesign

We working on it for a client, I don’t have purchasing key for it, if its must to answer my question I will ask my client for it. However I think it is a general question.

Hello, @dotitorg,

Please read this article: https://dreamthemedesign.com/u-design-support/discussion/361/final-piece-to-u-design-discovered-css-only-mega-menu-no-java

Hope that helps…

Regards AndonDesign

Hello, @DeGroeneSchuur,

Can you please check it once from Appearance >> Widgets, or share the particular live page URL so that I’ll check and help you out accordingly.

Regards AndonDesign

OMG I fixed it! If it had been a snake it would have bitten my head off. It was so easy it was hard. U-Design / Settings / Front Page Sliders / Rev Slider / Choose Slider (if using Main Demo 2017 anyway)
It’s been so long since I set up a site with U Design that I had forgotten about those settings. I kept wondering why the default demo homepage settings had no slider chosen yet there was a slider on my homepage. Sometimes that forest is obscured by those darn trees.

Hello, @LeilasLass,

Sound’s Good!!!
That you have found what you needed

You are the best

Thanks for contacting us. Have a great weekend…

Regards AndonDesign

Hello, @helptec,

The very latest version of the Theme “3.4.16” included the very latest version of the slider revolution “6.4.3”

Regards AndonDesign

In the zip provided by envato there is the revslider.zip containing version 6.4.2

Hello, @helptec,

I have tested it again and yes you are right, so please contact us via our email: udesignaizaz@gmail.com with your Theme purchase code PDF file so that we will check/verify and provide you the latest version of the Slider Revolution, and then you can update it manually.

Regards AndonDesign

hi there and thanks for your help .. but I never insert custom css .. I have only installed U-design SPA .. so I can remove it by css code?

yes !! thanks solved!!! thanks a lot! ‍♂️

You’re Most Welcome!!!

Hello, @hlcinc,

Please read and follow the instructions written in the below given FAQ’s:

https://dreamthemedesign.com/u-design-support/discussion/comment/37030#Comment_37030

https://dreamthemedesign.com/u-design-support/discussion/comment/118602/#Comment_118602

Regards AndonDesign

Hello, @jthemeparrot,

You can always get the latest updates of the Premium plugins with the theme update.

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by AndonDesign. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards AndonDesign

Hello, @VineyHill,

I am sorry but if you do not have any Envato info, then you have to contact Envato for it, and then contact us again via our Support Forum so that we will help you in solving your issue.

Until and unless you do not have the purchase code, I’ll not be able to help you as this is against Envato and AndonDesign support policy.

Regards AndonDesign

Hello, @iphi,

Can you please try once again? I have just tested it and it is the very latest version, please read this FAQ: https://dreamthemedesign.com/u-design-support/discussion/13/how-do-i-update-the-theme

Regards AndonDesign

Yeah! i managed today to update with the right version directly from my wordress dashboard. thankksss andon!

Sound’s Good!!!
You are the best…

Hello, @TheBrandChef,

This is not our Theme issue but Slider Revolution Canvas in Images issue, Please see this screenshot: https://postimg.cc/Cnk8N6RM and please read the below-given threads and try to contact Slider Revolution support on this:

https://github.com/niklasvh/html2canvas/issues/1859

https://github.com/dizhar/resize-base64/issues/1

https://stackoverflow.com/questions/38049882/drawimage-on-canvas-html5-error

https://developer.mozilla.org/en-US/docs/Web/API/CanvasRenderingContext2D/drawImage

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/01/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

As a test, I deleted the Max Width setting in “Advanced Settings’’ ... refreshed my homepage, and it still was off. As I re-entered the 940px, and saved / refreshed the home page it was fixed.

I’m wondering if, in the update, the Max Width setting isn’t being recognized and just needs to be reset?

That may be something you/they may want to look into. For now, it’s fixed.

Hello, @TheBrandChef,

Ok sure, I’ll forward this to our development department to look into it deeper, and if the issue is from our end then we will fix it with the upcoming update of the Theme, and if the issue is with RS then you have to wait for their update.

BTW Sound’s Good!!! That your issue is resolved now

Thanks for contacting us. Have a nice day…

Regards AndonDesign

Hello, @squashdynamics,

You can read and follow the instructions written/suggested in this article/thread:

https://dreamthemedesign.com/u-design-support/discussion/361/final-piece-to-u-design-discovered-css-only-mega-menu-no-java

OR

You can try with any third-party plugin as well which better meets your requirements.

Regards AndonDesign

Hello, @joy4beatles,

First of all, thanks for showing your interest in Udesign

Yes, The very latest version of the WP Bakery plugin 6.5.0 is fully compatible and supported by our Theme.

Regards AndonDesign

Hello, @Jmoralhdez,

Please try to download the Theme files again from ThemeForest and update the Theme again on your site and then try to install it from the theme’s “U-Design -> Related Plugins” page.

&

Also please read the below-given threads as well:

https://dreamthemedesign.com/u-design-support/discussion/33480/essential-grid-not-installing

https://dreamthemedesign.com/u-design-support/discussion/33476/plugins-not-updating

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/10/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Greetings andon-support1

Thanks to your cooperation I solved the problem. I am not a specialist in these matters, but little by little every day I learn more. With your explanation and the analysis of the two links you sent me, it was enough. I don’t know what happened before, I entered via FTP and everything was in place, but the Essential grid file did not work. So I downloaded the theme from my account, identified Essential grid and reinstalled it via FTP and it installed successfully.

Again thank you very much for your timely advice.

José.

Saludos andon-support1

Gracias a su cooperación resolví el problema. No soy un especialista en estos asuntos, pero poco a poco cada día aprendo más. Con su explicación y el análisis de los dos link que me envió fue suficiente. No sé que sucedió antes, entré por FTP y todo estaba en su lugar, pero el archivo de Essential grid no trabajaba. Así que descargué el tema de mi cuenta, identifiqué Essential grid y lo reinstalé por FTP y se instaló correctamente.

De nuevo muchas gracias por su oportuno consejo.

José.

Sound’s Good!!!
That your issue is resolved now…
Thanks for contacting us.
Have a great day

Hello, @internath,

Yes, you can use the Udesign on multisite as well.

Regards AndonDesign