Hi Imagesofdorset! We strongly suggest to update all the theme, and all packed plugins, disable all possible extra plugins, clear the cache and test again. No other users don’t have the same issue. Please backup first: https://support.undsgn.com/hc/articles/360001216518
Then update the theme, etc: https://support.undsgn.com/hc/articles/214001205

Hello, I’m sorry but I’m afraid I don’t understand what you mean. Do you have an example of a similar behaviour maybe? Thank you in advance.

Hi fedetehk! We are sorry but we are not able to replicate from iOS: https://undsgn.d.pr/DH9YVu

Hi lyledg! Honestly, here searching through more than 6000 public messages and the word Elementor appears only 16 times… this is a request from some users like so many others we get every week. Those familiar with Uncode know that our custom take-on of WPBakery isn’t bad at all, and some features are so unique and advanced that we can’t really compare them. Either way, the business is always monitored… and above all, thank you for the feedback!

I believe you might be missing out on a bigger market. More people are moving to Elementor and many theme developers cater for both. Can’t you do the same?

It’s a matter of quality over quantity! Any way we can not express more on this topic publicly for reasons of competition in the marketplace, when we feel appropriate we will also present our choices.

Hi rene0909! Please first try to update to the latest version, actually we can only see that you have a very old version of Uncode: https://tasag.de/wp-content/themes/uncode/style.css
Please perform a backup first, and update the theme and packed plugins: https://support.undsgn.com/hc/articles/360001216518 – https://support.undsgn.com/hc/articles/214001205

Hi jbejasi! We are sorry but unless code modifications, this is not an option. Consider this a default of Uncode, in fact we never promote this as an option in all our demo, or documentation.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

img class=”wp-image-57562” src=”” width=”” height=”” alt=”Watershed-Group-Labels-Header-Image-Logistics-Cargo-Transporter-Aircraft” data-uniqueid=”57562-207034” data-guid=”https://www.watershedgroup.com/wp-content/uploads/2016/08/logistics-watershed-group-labels1.jpg” data-path=”2016/08/logistics-watershed-group-labels1.jpg” data-width=”1200” data-height=”800” data-singlew=”4” data-singleh=”4” data-crop=”” data-fixed=”“

I have left out <>

Hi maildaithi! First of all, we sent you precise indications, and also an article with a test, and we don’t see any reply or feedback about this. Second if what Siteground supporters say is true here you should see thousands of users reporting the same problem, we know instead that Uncoed is one of the top themes of ThemeForest, and therefore their comment is out of place and simplistic, so no definitely the problem is not Uncode, but something that changed at the server level. Did you perform the test suggested in the article? https://support.undsgn.com/hc/en-us/articles/213459729

Ok, let us know how it goes!

Hi There. Have done this and it has resolved most of it, I just now get the “showing items 1-24” twice instead of the 5 or so times before. I have made all of the post modules for the page unique, is there anything else I could check?

Thank you.

Hi Imagesofdorset, and thank you for the confirmation! Unfortunately this is related to the fact that you have all these modules on the same page. Not sure why you have all these Posts modules, but this is not good also for performances. In case you should remove the “counter” from the other modules.

Hello!
If you updated WordPress to the latest version, you also have to update Uncode to its latest version. More info here: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update

Anyway, if you need further support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello, as far as we can see from here the video your page tries to load doesn’t exist: https://www.wearefreelancerstest.com.au/wp-content/uploads/2020/12/NT_UrbanMob_Men.mp4 Please check, maybe you moved it or deleted it accidentally.

Anyway, if you need further support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hey there,

I have gone into my media section and can see the video there and see that it works.https://imgur.com/a/JqYqiG5 I have also gone into the content block section and removed then re-added the video and that didnt work either. It had been running fine until I did the latest uncode update.

Any other suggestions

Hi irobbiemcc! From here we can only see that you have a 404 that for definition is a server error: https://undsgn.d.pr/emI4XF
Actually we con only confirm that this works in the latest version of Uncode, tested now for you. So please if you need help open a ticket since it’s not possible to help more from here.

Hello,
this kind of issues are more related to Yoast plugin, since Uncode doesn’t provide natively the ability to print all the meta names necessary to share its content on every social platform. As far as I can see the is an issue on Github about the problem of the author https://github.com/Yoast/wordpress-seo/issues/11441 About the image: honestly I don’t know why Linkedin doesn’t see it, maybe because of the accent in its name? “víctor-palmero-web.jpg” Try to replace it. Let me know. Best

Hi phalancs, and thank you for appreciate Uncode!
Even if this is not one of the advertised features, this should work. I tested briefly with a standard iframe, and it seems to work. Obviously, you have to give dimensions to your iframe, and on to your server the ability to communicate cross-origin with the target frame, in this example we didn’t do that, but the iframe is passed (in the code): https://undsgn.d.pr/ctZNIt – https://undsgn.d.pr/uDqVYL
Here a quick video test: https://undsgn.d.pr/9S9QaH
PS: I mean that if you see this error ( https://undsgn.d.pr/8aUHda ) is caused by the cross original policy ( https://undsgn.d.pr/Oe8n79 )

Hi werkwerk! From what we can understand from this screenshot it seems that your server is offering you a very out of date version of PHP, please ask them to give you a recent version (obviously if you don’t have extra plugins with special requirements we cannot know), ex: https://support.undsgn.com/hc/en-us/articles/115000560529-PHP-Version

Hi mac_fly! No as already told this is not an option, in fact, we never show this in none of our demos, sorry.

thanks anyway, I will try to do it by css.

Ok thank you for the confirmation even if we cannot help with this!

Hello and thank you,
I’m not sure to understand what you mea, however there is a similar known issue, due to several things, but in short, tabs and isotope don’t work fine together unfortunately, since tabs pass from hidden to shown state and isotope changes the post positions all the times by starting from a width and a height that it thinks are “0” when the tab is hidden. If you want to try a possibile workaround (if your issue is the same as the one I’m talking about of course), try to add this JS snippet to Theme Options > CSS & JS > Javascript>

jQuery( document ).ready(function() {
jQuery('.nav-tabs > li > a').on( "click", function( event ) {
        setTimeout(function(){
         jQuery(window).trigger('resize');
     }, 200);
});
});

Let me know, best

Hi MetalPotatoUK! No we ara sorry but this is not an option at the moment!

Hi Barabasis! I think we’ve made the point several times, this is a standard recommended by authoritative WordPress performers, so nothing wring with us or our method, and is also recommended by some plugins as you’ve seen. This is part of the nature of WordPress, you can’t really expect everyone to see things and go in the same direction.

Ok but this is NOT our suggested plugin, our suggested plugin is Custom Post Type UI: https://support.undsgn.com/hc/en-us/articles/213457309

That doesn’t change a thing… there are strategic reasons behind the elaborate and complex WP environment someone set up to achieve biz goals and vs. our goals PODS was/is better. You write in your guide “You can also opt for other plugins” and “Uncode offers you Custom Post Type support!” Apparently those 2 sentences are not entirely true… as people like me can find themselves in trouble if they read your misdirecting guide. Your should write something like “We discourage the use of other plugins other than Custom Post Types UI”. Especially if we are talking about a plugin (pods) that it’s much more appreciated by WP community (confront the reviews).

But that’s ok. As I mentioned, I understood a bit better the company policy and the way it’s doing business towards clients. Nothing to add. I wish you good luck!

I understand your point, however please consider that you can’t expect that on a commercial theme for every plugin that is not perfectly compatible (since here we are discussing about a ”-”) an author can modify the code with all the problems this can create for other customers. Anyway thanks for the feedback.

Hi Barabasis! We are sorry but we never suggested this as a compatible plugin, if you need to create a custom Post Type please follow our documentation: https://support.undsgn.com/hc/articles/213457309
When you create a custom Post Type one of the best practice suggested (Justin Tadlock) is that names should contain only letters and underscores (e.g., post_tag): https://github.com/justintadlock/content-type-standards
In a few words we stick to this and I don’t think that at this point for compatibility problems with users who already use Uncode without problems it’s possible to introduce this kind of modification to give compatibility with the plugin you requested.

first of all, we are talking about a theme… not a plugin, so I don’t really understand your initial sentence.

Second, your guide shows nothing on the kind of CPT names to use that are compatible with your theme! If your theme isn’t compatible with ”-”, despite WP, Pods and even Custom Post type UI that you link ARE, you should mention that on the provided guide! But it hasn’t been the case. Also, in 2021, most plugins or themes I know and use are actually compatible with hypen in URL/CPT, yours it’s the only one not compatible. Regardless of the guides you follow.

All in all, what to say… yours it’s a very disappointing answer. I thought you were a customer centric company that took at heart your clients’ needs and provided feedback and improvements, but I was wrong.

Enjoy the rest of your day

Ok, thank you for the feedback! Sincerely we have explained to you because Uncode follows this model that also defined one of the best practices from authoritative persons as Tadlock.
PS: Just for your info this is something that we don’t have to list in our documentation since this is something that should know who use this plugin, since it’s also suggested by the plugin itself: https://undsgn.d.pr/BP9tJu

Hello!
The Account Forms are related to WooCommerce page. Please, take a look at our docs about that: https://support.undsgn.com/hc/en-us/articles/360011209918-Custom-My-Account-and-Account-Forms

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc