Hello, @JustMe2013,

No need to use any third party plugin for the Events, we have the built-in Custom Post Type in our Theme named as Event and you can enable/disable it from Porto >> Theme Options >> Event as per your requirements.

And sorry to say that but we have not tested the particular third party plugin with our Theme officially till now, so we are unable to suggest you on it, if you want you can try it but at your own risk.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/01/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @asprilla,

I have reset your purchase code, now you can use the same purchase code for the registration of your theme.

Regards, P-THEMES.

Hello, @xilir,

I have just checked your site and provided URL’s on Firefox and on Chrome as well and all are working fine for me, it must be the cache issue nothing else. Please try to clear the cache of your server and site and finally check back your site after removing the browser cache.

Otherwise, turn that Loading overlay option OFF from Porto >> Theme Options >> General, it might conflict with your server cache or site cache.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 12/04/2019. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

okey let me check..can u make it like newer version of porto as its looks old and slow can u make it fast ..removing solving issue..after i purchase one more licenece ?

Hello, @xilir,

You can Import any of our New Demo on your site easily by following these videos: https://www.portotheme.com/wordpress/porto/documentation/installation-video/ and for the Speed of the site: We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization. https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto Comes with default Speed Optimization Wizard Option, which you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed Otherwise, If you want our paid Customization services, you can contact our Customization team at ptheme.customize@gmail.com or hire a developer.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 12/04/2019. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @husseinbosmarket,

It is almost the same, and only the search bar has an issue, And this is because you are using Yith WooCommerce Ajax Search and Live Search as well, and on our Demo, we have only used the Live Search, so you have to go to WP-Dashboard >> Plugins and deactivate the Yith WooCommerce Ajax Search plugin from there, save changes and check back your site after removing the browser cache.

Regards, P-THEMES.

Hello, @amorphisbjk,

This is not our Theme issue but your site SSL certificate issue, please check this screenshot: https://postimg.cc/D8QctDvM and please read and follow the instructions written in our Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/01/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Thank You

You’re Most Welcome!!

Hello, @dev_marius,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

thank you

You’re Most Welcome!!

Hello, @ghachavatedo,

You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards, P-THEMES.

Thanks

You’re Most Welcome!!

Hello, @iagupov,

Please go to Appearance >> Menu and click on the Screen Option showing at the right top corner of the screen as showing in the below given screenshot and then check to the options you want to show beside Menu and it will appear so just check yes Product categories from there and you will find it beside menu: https://pasteboard.co/HH0S6jc.png

Regards, P-THEMES.

Hello, @husseinbosmarket,

You will find all the Porto elements in Elementor page builder when you check under Basic, General, Site, WordPress as showing below:

Regards, P-THEMES.

Hello, @husseinbosmarket,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @Aylane2015,

Can you please explain your issue more clearly if possible with the help of screenshot for my better understanding.

Regards, P-THEMES.

Hello, @waveit01,

Please read and follow the instructions written in our Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 16/01/2021. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Rik_plays,

Please check this video https://jmp.sh/uYd8xwS I tested with WordPress default gallery as you explained and you can see it is not a Porto issue with the default WordPress theme twenty twenty-one it is not working as you expect. So it is a WordPress backend file or gallery issue. The theme has no influence on it. When it starts working with the default theme it starts working with Porto too.

Regards, P-THEMES.

Hello. And isn’t it because you already have your PORTO theme installed there and something gets blocked there? I did a clean install of wordpres 5.7. I threw a newspaper theme there (which I use) and created a gallery. works. How is that?? http://tvorime.online/2021/04/03/testing-galery/

Hello, @Rik_plays,

I am sorry but I also have the clean and fresh WP Installed with the latest version and tried on it which I have created a video for you as well, If it is working for you with WP default Theme Twenty Twenty one, then please share the video with us so that I’ll again check it and tried to duplicate it on our test site.

Regards, P-THEMES.

Hello, @Acter,

Yes, the latest version of the Porto WordPress 6.0.6 is fully compatible with the latest version of the PHP, that is PHP 8

Regards, P-THEMES.

thanks. Tried, not working. Either WP or some plugins.

Hello, @Acter,

It might be some plugin or the WP, as it is working fine for other Customers and for me as well.

Regards, P-THEMES.

My host “siteground” only offers 120 max execution time. Will the theme still work?Can adding a dynamic timeout work.

I used the nulled to test before buying https://healthyyogathailand.com/ Its broken. Please advice.

Hello, @vishalvictor,

Yes, Porto WordPress Theme can still work with 120 max execution time as well, but some times the page builders cause the issue with such low max execution time, and as I described above already, if your hosting provider provides your account the access to write the files and then those written changes will apply on your site, you can do it with those files scripts as well. otherwise, it will not apply.

We are sorry we do not know about any nulled and we do not provide any support for such nulled versions. These are fake versions. We only Sale our product on Envato (ThemeForest).

Regards, P-THEMES.

Hello, @alexlazara,

You have to Login into your Envato Account and go to Downloads and then download the Complete Theme file from there, and you will find the very latest version of the Theme package, and then you have to extract that package into your computer and you will find Theme Files folder and under it you will find porto.zip file and that is the actual Theme file.

Then after that please read and follow the instructions written in the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 29/12/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Thank you very much.I am not asking for support. I think there is an error in the downloads. I have downloaded the documents several times but it shows me that it is Porto 6.0.5. It is not giving me the latest version 6.0.6. Shouldn’t it say Porto 6.0.6?

Hello, @alexlazara,

Please contact us via our email newsmartwave@gmail.com or aizazawan55@yahoo.com with your Theme purchased PDF file so that we will check/verify and provide you the very latest version of the Theme.

Regards, P-THEMES.

Hello, @David040,

Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.

It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com

Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.

OR

Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

I hope that helps.

Regards, P-THEMES.

Hello, @aforwwfora,

That update cart button is actually in the div of that Coupon Code section, so you have to turn it ON, and then you can remove the Coupon Code from there using Custom CSS easily.

I am sorry but this is how it works and this is the only possible way.

Regards, P-THEMES.

Hello Support I understand and i will do that because i am little bit technical person. if a person who don’t know about Div and custom Css etc. what you recommend to him?

Hello, @aforwwfora,

We recommended to contact us via our support system, we will help him with this.

Regards, P-THEMES.

Hello, @adilsongditecnologia,

Please read more and all about it in our Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/

Regards, P-THEMES.

Hello, @Mosqk,

Sorry to say that but this is not possible using Theme or WooCommerce default options as there is no such option, you have to use any third party plugin for it, which better meets your requirements.

Regards, P-THEMES.