Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Is this a website builder?

Hi,

Flatsome is a multi-purpose, responsive WordPress & WooCommerce theme. It comes with a unique UX Builder.

Good evening, I’ve been using this awesome theme for a long time and have a great time. But now Google tells me that SOME pages on my site are not “optimized for mobile”, but how is that possible? Have you also had this problem?

Hi,

Can you submit a support ticket here?

How do you activate the lightbox feature in the gallery pages? I click on the images and they don’t do anything. The images don’t popup and show the full image like it’s supposed to.

PS I’m using “Full Page Gallery Dark” from Flatsome Studio But the other galleries don’t work either.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

(German) Translation on Checkout lost after Update 3.13.3: Hi, the German translation is missing in the checkout after the update. There are the words “1. Shopping Cart” “2. Checkout Details” “3. Order Complete”. These words are not translated anymore. It still works in the version 3.13.2. The translation is still there in the translation-file “de_DE.po”. Any ideas? Thanks!

Hi,

Can you submit a support ticket here?

Ticket is submitted!

Hi, im seeing a problem in demo. When i make a search like: https://flatsome3.uxthemes.com/?s=cloth&post_type=product it returned shop results and THATS OK, but when the url is https://flatsome3.uxthemes.com/?s=cloth&post_type=product?1 it returned wordpress search results. So i think i will have a conflict using last url with utm_source parameters. How can it be fixed?

Hi,

A question mark in a URL represents the start of a Query String, that is a set of key-pair values that are used by the server hosting the website. If you try to use a second question mark, it breaks the query. It’s not about Flatsome, WordPress or WooCommerce.

I asked the same question a week back, but did not get a full answer. We struggle with lay-out shifts on the product pages of our Flatsome based websites due to the Flickity slider. It is hard to see if you open the page, but we do not pass Core Web Vitals due to a CLS of 0,285 on the mobile product pages.

I have made a clean install with just WooCommerce and demo content installed and we see the same behavior there.

I know that you don’t have the same behavior on your demo site, but I guess that is due to that you use Nitropack. I installed Nitropack as well to test it, and then our lay-out didn’t shift either (according to Google PageSpeed).

One example page with the issue is: https://developers.google.com/speed/pagespeed/insights/?hl=nl&url=https%3A%2F%2Floveish.nl%2Fproduct%2Fsexpop-safira-158-cm%2F&tab=mobile

Is there a way to fix this without installing Nitropack?

Hi,

As you mentioned, it’s about flickity and looks like they’re already working on a solution.

https://github.com/metafizzy/flickity/pull/1150

I’ve forwarded the issue to our Development Team to check if there is a workable solution.

Hi, did your development team find a workable solution?

does this template support PHP 7.2+ ? and what does it use to design the page? WpBakery?

Hi,

WordPress recommends PHP v7.4 or greater as mentioned here that is supported by Flatsome. And, Flatsome comes with its unique UX Builder.

Thank you!

Hi, I need to add a tracking tag into the header in my website, how would I do that? I know that I would have to go to Theme Editor and place it in the header there, however every time I update to a new version of Flatsome, it’s gone.

Please advise. Thanks.

Hi,

You can add such header scripts in Flatsome>Advanced>Global Settings>Header Scripts.

Okay, Thank you so much :) Now I don’t need to worry about it disappearing every time I update to newer version.

In responsive modes, if I want to create designs only for pc and in tablet and mobile mode, hiding is not possible to help with this problem. Also inscribing css in each column or within the built page would be good. Thank you

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, I have a issue on my website. In my main menu: “Products” tab, when I click on the Sub-Heading “Foot Care”, it directs to an error page: 404. However I have already created a page for that. I can prove this because when clicking on other links on other parts of the website (such as sidebar, footer) it directs to the same page and it appears then.

Please advise.

P.S.= I have already updated the new Flatsome version (if that helps in any way to resolve the issue).

Hope to hear from you soon.

Thank you.

Oh actually, nevermind, I fixed the issue by myself.

Hi,

Thanks for letting us know you’ve found the solution :)

Editor is not working on wordpress 5.7

Hi,

We haven’t got any report about that problem. Also, I tested the editor on 4 different browsers. It works. Can you check if your web server meets the recommended settings as guided here and retry after deactivating all plugins except WooCommerce, and switching to the parent theme?

I always had this problem but never discovered how to solve it, in the product slider in the homepage, the image quality looks like this: https://imgur.com/71JU5ba In the single product page, it looks so much smoother and with higher quality: https://imgur.com/6deBlNl

Could you please help me to solve this issue? Thanks in advance.

Hi,

Please increase the thumbnail image size in Flatsome>Theme Options>WooCommerce>Product Images>Thumbnail width and wait until all images are regenerated.

Thanks, it worked.

How can I adjust where the sticky product sidebar in stacked layout stops? It’s overlapping the content and tabs below it, so I need to adjust it to make it stop sooner. Is this a common issue with the theme?

Hi,

I forwarded your ticket #133537 to our Development Team to check.

I still haven’t heard back from your team, nor do I have a way to reach them with the referenced ticket number. Any updates with this?

You guys still with us?

Hi, How can I select what type of image is loaded when I use for example de Product Categories or Products Element? Besides use the Thumbnail as a Size. The component is loading the original image withing the tag instead of

Thanks

IMG SRC=”https://domain.com/.../image.png” instead of IMG SRC=”https://domain.com/.../image-300×300.png”

Hi,

Please take a look at this doc.

Hello, I made a dropdown menu with the new mega menu in ux block using the new menu (menu link). How can I change the color of the font on the menu link?

Hi,

Can you submit a support ticket here?

Hello: i did not find color switch for product page in Flatsome!!!

i need color switcher like this https://prnt.sc/114uioe; are there in theme option but i did not see it

please help

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Want to purchase the theme for the bookstore, but can I have a trial version of the theme before that?

Hi,

Unfortunately, we can’t offer a trial version. But, you can join our official Facebook Community and get the opinions of our users (~28K) already built a bookstore with Flatsome. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.

Hello, when I use the video-cover, when the sound is disabled, everything is OK, but when the sound is enabled, the video didn’t move, just like a photo, what’s wrong? and how to settle?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi I will purchase this but i rlly need to know, it supports 5.7 wordpress version?

Hi,

Yes. The latest version of Flatsome always supports the latest versions of WordPress and WooCommerce.

Thank you so much, i will purchase this now!!

Hello, the Purchase Code does not accept me, I used it for a long time but I did not pay for my hosting and now I want to reinstall the theme to be able to make my page, could you give me a new code please.

Hi,

Can you submit a support ticket here? Please ignore the auto-reply that tells your support period was expired.

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