28319 comments found.
trying to hide prices from price table by using some css you shared in this thread a while ago to no avail…
//Hides the price in the price table element .ux_price_table .price{ display: none; }
any ideas?
(the code above should have three lines of code, but this comment is preventing me from displaying it as such)
Hi,
The code is correct. Please try with the !important state like below.
.ux_price_table .price {
display: none !important;
}
thanks for the speedy response and correction! appreciate it.
hi, nice theme. please can you tell why my product image become flou when i upload it.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, is there a way to show related products in the cart sidebar that slides out after you add an item to cart? I’ve tried the related products shortcode but nothing displays. Should it work with the shortcode?
Hi,
Can you submit a support ticket here?
Message has been sent as requested
I have contacted support, but since the update my website has done some odd things. First, it changed icon colors and link colors which we were able to change back. Second, everything on our site is Capitalized (not including options we selected to be capitalized). Lastly, multiple things on the UX builder look one way (spacing/sizing/location) and then when applied/updated they do not show on the user front end of the website. Everything is updated as well, theme, wordpress and php with the Cache cleared as well. Anyone have similar issues?
Hi, I have a problem with the Hotspot on a new fresh install,whithout any plugin, alone the theme…
On the UX builder, I create one, enter some text, and update my page. But, when I open my page on a new tab, the text of the hotspot disapear, and equal, when I re-open the ux builder !!!
I miss something ? Thank you in advance for your answers.
I found, It don’t accept quotation mark ( ” ), but don’t accept html too ?
Hi,
Unfortunately, you can’t use double quotes in a shortcode in WordPress. Did you try to use the HTML character code instead?
Contact Form 7,The spinning arrow icon shows up once I submit a form, but then nothing happens.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Error when click Add Elements and Add to Row. it shows search, nothing else. There is a Flatsome bug with Wordpress 5.7. https://ibb.co/0VpnQ0y
Hi,
Flatsome is fully compatible with the latest verison of WordPress and WooCommerce. It may happen because of caching.
I tried clearing website cache, but the situation is the same. Give me a fix! Thanks!
I tried to fix my homepage by using UX Builder. I selected my favorite background, and then I pressed “Apply” button. Next,I pressed “Update” button, then I tried to leave this page. But the warning “Exit? All changes since last save will be lost”, and my correction that I have made was not saved and reflected. What should I do? What do you think is a problem? Please teach me. I am waiting for your reply.
Hi,
Can you submit a support ticket here?
Hello, Is it possible to add a category banner above the category catalog instead of placing it on the top banner?
https://prnt.sc/116ydb3Thanks.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, I`m new to Flatsome and have some questions: 1- in the “products” widget, how to allow all products to show but with pagination or “show more option”. 2- Is there any plugins that can increase the widgets of the ux builder? 3- I can not find the “compare” option is it not supported or need external plugin? Regards,
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Good day! Adding a new variable product with two price options does not change the price. Prices are for two options. But the product displays the price from and to. When choosing an option, the price does not change. How can this be fixed? Thanks!
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Good day! After updating the theme, no price is displayed when selecting a variable product. It used to display correctly. The purchase of the theme was not made by me and from another account, I can only provide purchase code
I filled out the form you indicated, but I immediately received a response that is not verified as a valid Flatsome theme purchaser.
Please tell me how this can be fixed? Many thanks!
is it possible to switch to child theme on my live site?
Hi,
Yes, you can switch to a child theme. But you’ll need to transfer all your customizations and theme options manually.
is there any instructions to follow? or list of customizations that i need to re-do?
If you have made any changes to the main theme files, you will need to import them to the child theme folder one by one. Transferring theme options is easy. With the parent theme active, go to Flatsome> Advanced> Backup & Import, copy all characters from the Theme Options Data, switch to the child theme, go to the same section, delete all existing characters, paste the characters you copied and click the “Import Options” button.
Is this a website builder?
Hi,
Flatsome is a multi-purpose, responsive WordPress & WooCommerce theme. It comes with a unique UX Builder.
Good evening, I’ve been using this awesome theme for a long time and have a great time. But now Google tells me that SOME pages on my site are not “optimized for mobile”, but how is that possible? Have you also had this problem?
Hi,
Can you submit a support ticket here?
How do you activate the lightbox feature in the gallery pages? I click on the images and they don’t do anything. The images don’t popup and show the full image like it’s supposed to.
PS I’m using “Full Page Gallery Dark” from Flatsome Studio But the other galleries don’t work either.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
(German) Translation on Checkout lost after Update 3.13.3: Hi, the German translation is missing in the checkout after the update. There are the words “1. Shopping Cart” “2. Checkout Details” “3. Order Complete”. These words are not translated anymore. It still works in the version 3.13.2. The translation is still there in the translation-file “de_DE.po”. Any ideas? Thanks!
Hi,
Can you submit a support ticket here?
Ticket is submitted!
Hi, im seeing a problem in demo. When i make a search like: https://flatsome3.uxthemes.com/?s=cloth&post_type=product it returned shop results and THATS OK, but when the url is https://flatsome3.uxthemes.com/?s=cloth&post_type=product?1 it returned wordpress search results. So i think i will have a conflict using last url with utm_source parameters. How can it be fixed?
Hi,
A question mark in a URL represents the start of a Query String, that is a set of key-pair values that are used by the server hosting the website. If you try to use a second question mark, it breaks the query. It’s not about Flatsome, WordPress or WooCommerce.
I asked the same question a week back, but did not get a full answer. We struggle with lay-out shifts on the product pages of our Flatsome based websites due to the Flickity slider. It is hard to see if you open the page, but we do not pass Core Web Vitals due to a CLS of 0,285 on the mobile product pages.
I have made a clean install with just WooCommerce and demo content installed and we see the same behavior there.
I know that you don’t have the same behavior on your demo site, but I guess that is due to that you use Nitropack. I installed Nitropack as well to test it, and then our lay-out didn’t shift either (according to Google PageSpeed).
One example page with the issue is: https://developers.google.com/speed/pagespeed/insights/?hl=nl&url=https%3A%2F%2Floveish.nl%2Fproduct%2Fsexpop-safira-158-cm%2F&tab=mobile
Is there a way to fix this without installing Nitropack?
Hi,
As you mentioned, it’s about flickity and looks like they’re already working on a solution.
https://github.com/metafizzy/flickity/pull/1150I’ve forwarded the issue to our Development Team to check if there is a workable solution.
Hi, did your development team find a workable solution?
does this template support PHP 7.2+ ? and what does it use to design the page? WpBakery?
Hi,
WordPress recommends PHP v7.4 or greater as mentioned here that is supported by Flatsome. And, Flatsome comes with its unique UX Builder.
Thank you!
Hi, I need to add a tracking tag into the header in my website, how would I do that? I know that I would have to go to Theme Editor and place it in the header there, however every time I update to a new version of Flatsome, it’s gone.
Please advise. Thanks.
Hi,
You can add such header scripts in Flatsome>Advanced>Global Settings>Header Scripts.
Okay, Thank you so much 
Now I don’t need to worry about it disappearing every time I update to newer version.
In responsive modes, if I want to create designs only for pc and in tablet and mobile mode, hiding is not possible to help with this problem. Also inscribing css in each column or within the built page would be good. Thank you
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
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