Hi rwilson86,

I’d recommend checking what your occupancy limits for each accommodation are set to.

If that doesn’t solve the problem, I’m happy to take a look at this for you but you’ll need to extend support and open a ticket.

Best regards

So i have purchased a theme that doesn’t work? I have disabled all plugins apart from soho booking, set occupancy limit correctly and it’s still not working? why should we pay for support when this should work out of the box?

Ok:

1.) Login to your WordPress dashboard

2.) Go to “Accommodation”

3.) Click on a room

4.) Tell me what the following values are set to:

Adult Min Occupancy
Adult Max Occupancy
Child Min Occupancy
Child Max Occupancy
Total Minimum Occupancy
Total Max Occupancy

(assuming you’re using the adult/child default guest classes, if not, post your own guest class values instead).

Best regards

Hi paullusken,

Glad to hear the theme has been serving you well for so long!

If you’re using an old copy from 2015, then I’d recommend creating a new website entirely and copy/pasting content over.

Best regards

Hi Baffour_AK,

Currently the only way would be through your own custom code, however I’m working on an update an the moment which will add WooCommerce support, so when this update is available you’ll be able to just install the WooCommerce payment plugin of your choice and then you’re good to go.

Best regards

Hi mariap69,

Glad to hear the theme has been serving you well!

You can create 3 different types of discount:

1.) Duration e.g. the discount is applied if the guest books longer than a certain number of nights

2.) Early e.g. the discount is applied if the guest books longer than a certain number of nights before check in

3.) Late e.g. the discount is applied if the guest books less than a certain number of nights before check in

And all 3 of the above discount types let you reduce the total booking price by a certain percentage.

So no there isn’t specifically an option to offer a night free, but I agree this would be useful so I’ll bear it in mind for an update.

Best regards

Hi Lext,

Thanks for your interest.

I’m aiming to release the update within the next couple of months.

Best regards

Hi miks,

Thanks for your interest, the theme uses it’s own custom made booking system.

Best regards

Hi passialterni,

You need to escape the ’ symbol in these text strings with a backslash \:

Veuillez sélectionner une date d\’arrivée et de départ L\’enregistrement n’est pas autorisé ce jour-là

Best regards

Thank you very much!! Now it’s working well!! Best regards and thank you for your quickly reply.

Hi gui057,

Please open a support ticket and I’ll be happy to help: http://quitenicestuff.ticksy.com/

Best regards

Hi s_akhter,

Are you asking if the following pricing is possible? If so yes it is.

Or if you’re already using the theme and asking how to set this pricing, please open a support ticket and I’ll be happy to help: https://quitenicestuff.ticksy.com/

Best regards

is it free support or how much does it cost?

Support is free for the first 6 months after you purchase the theme.

Best regards

1.) Sorry there isn’t an admin demo, but if you scroll down on the main demo page here you’ll see lots of screenshots of the backend: http://themes.quitenicestuff2.com/sohohotelwp/

2.) All bookings are stored in the WordPress dashboard and they each have their own status such as “Pending”, “Confirmed” and “Cancelled”, and you can filter to display bookings for each status (check the “Booking Management” item in the link I posted above for a screenshot).

Best regards

if you create a report section, will be very good.

one more question: do you have the theme’s multiple use offer? I’ve many hotel clients and looking for the best theme (I’m considering also motopress’s theme).

Thanks for the suggestion about reports, I’ll bear it in mind for an update.

Regarding offers, the two licenses Themeforest offers are “Regular” and “Extended”: https://themeforest.net/licenses/standard

Best regards

Hi CICCIODESIGNER,

Thanks for your interest.

There isn’t an option to add the entire booking form in a sticky menu so that it’s always visible, mainly because this would block a huge amount of screen space and wouldn’t be a good user experience in my opinion.

The theme has a “Book Now” button in the top right which is always visible in the sticky navigation, and this links the user into the booking process – I think this is a more suitable call to action, rather than displaying the entire form.

Best regards

Hi pzayase,

Thanks for your interest.

Currently no, but I’m working on a large update which will implement WooCommerce support, so when that’s released you will be able to use Redsys. I’m aiming to release within the next couple of months.

Best regards

Hi vgsnuovo,

Thanks for the suggestion, I’ll bear it in mind for an update.

Best regards

Hi sfyk,

I’m still working on the WooCommerce update, but rest assured it is coming.

The latest update was just me updating the WP Bakery Page Builder and Slider Revolution plugins packaged with the theme, this is why there’s nothing mentioned in the change log.

Best regards

Hi zshion123,

I’ve responded to your support ticket.

Best regards

Hi Charlyvary,

I’ve updated the theme package.

1.) Go to your downloads page: https://themeforest.net/downloads

2.) Click the green “Download” button and select “All files & documentation”

3.) Unzip the file and inside you’ll find a folder named “Plugins” and inside this a file named “js-composer.zip”

4.) Login to your WordPress dashboard, go to “Plugins”, delete the existing “WP Bakery Page Builder” plugin and then click “Add New” and upload and activate the new “js-composer.zip”

Best regards

Hi Archi-Kovach,

Thanks for your interest.

Soho Hotel can integrate with other systems such as Airbnb and Booking.com by sharing booking data via iCal, so if your PMS supports iCal, yes it is possible to integrate, but only for sharing booking data.

Best regards

Hi zshion123,

I’ve responded to your support ticket.

Best regards

Hi Archi-Kovach,

Thanks for your interest.

1.) Yes the booking system is included

2.) Yes the “WP Bakery Page Builder” drag and drop editor is included

3.) Translation .pot files are included, but to actually translate you’ll need to use a 3rd party tool which is not included, I recommend PoEdit (if you only need a single language) or WPML (if you need multiple languages).

Best regards

Thanks. Another question, will it be possible to translate the text in the booking system? (1. Select Date, Select Room, Enter Payment Details…)

Yes all text in the theme and booking plugin can be translated.

Best regards

Hi namdy01,

Thanks for your interest.

I think you’re misunderstanding the comments, the import data does contain blank grey demo images which are all the same size as the original demo website images. These can be easily replaced with your own images.

So just to clarify, when you import the demo data, your website will be exactly the same as the demo website shown, the only difference is the images are replaced by blank grey placeholder images.

Most customers do not have any problems replacing these images with their own.

Best regards

and how do you just replace the images? in your ftp folder? do you have documentation on where the images are, the sizes how to replace them and which images in teh front end will be replaced?

I still think it is best to use watermarked images, something visual as it helps. the blank images from what you say may not show.

this is not the first theme to have a demo import, but as you can see it can already be an obstacle.

That said if your documentation makes it very clear how to update all these images then that may work. it just adds another unnecessary step for the user, the whole point of wordpress, themes installation is to make it easier for the user

is your documentation public? let me have a look so i can decide whether it will be easy to use this theme or if it will be headache to set up.

or even better a video documentation of how to update all the images

You can replace the images using the drag and drop page builder in WordPress, this is how content is edited in most WordPress themes. You do not need to use ftp or edit any code.

Yes the image sizes are listed in the documentation: http://docs.quitenicestuff2.com/sohohotel/troubleshoot-common-issues.html

But the documentation doesn’t really cover how to edit images because it’s done via the “WP Bakery Page Builder” plugin which is a drag and drop page builder, and this has it’s own very extensive documentation which includes video tutorials: https://kb.wpbakery.com/

If you do have any issues replacing the images (which is unlikely, since it’s really easy), I’ll be happy to help you via the support system.

Best regards