23208 comments found.
Why was my post deleted? I sent a reply yesterday. My site has a bug but you wont fix? But I paid for extended support but no one wants to help me? NOT being able to hit enter to seach for products is a bug theme issue so why wont you fix? I replied to #120618 but no reply and replying to people posting after me and deleting my post?
PORTO Item support includes: Availability of the author to answer questions Answering technical questions about item’s features Assistance with reported bugs and issues Help with included 3rd party assets
Hello, @matod,
I have just confirmed from the support department and they said that they already replied to your support ticket #120618, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello, do the theme compatible with “Photo Reviews for WooCommerce Plugin” (https://wordpress.org/plugins/woo-photo-reviews/)?
Hello, @samwong188,
First of all, thanks for showing your interest in Porto WordPress 
Sorry to say that but we have not officially tested the “Photo Reviews for WooCommerce Plugin” plugin with our Theme till now, so we are unable to suggest you to it, if you want you can try this with our Theme but at your own risk.
Regards, P-THEMES.
I can’t update the home page slider images, please let me know steps to update.
Hello, @hbsidigital,
Please watch and follow the instructions showing in the below-given videos:
https://youtu.be/Xxr_-gLZtjU
https://youtu.be/qlhOBpYDw9Y
Regards, P-THEMES.
hello
i removed all footer widgets but still appear in website!! i open website also in incognito windows and footer content i removed still appear
https://prnt.sc/1198wi4please help
Hello, @husseinbosmarket,
Can you please make sure that your site footer is not coming from Porto >> Template Builder >> Footer? If yes then remove it from there…
Otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello, how would I add product search on mobile ? I did go to header builder, selected mobile view, then dropped the search form next to cart icon but it doesn’t show search. Also there is a search in mobile menu but I can only find option to enable or disable, this search does not return results for products. Can you help me please. Thank you. Great theme by the way very pleased with it
Alternatively I do have “advanced woo search pro” I have not tried it with your theme yet, would you mind checking this and advising best way to integrate with porto theme. https://advanced-woo-search.com/guide/search-form/
Hello, @furnituresuppliesuk,
1. I can see that the search icon is showing and working perfectly fine on your site on the mobile version, https://postimg.cc/gXCvntsK for me, please check it again after removing it the browser cache of the mobile or check it on any other mobile phone on a fresh new browser.
2. Sorry to say that but we have not officially tested the “advanced woo search pro” plugin with our Theme till now, so we are unable to suggest you to it, if you want you can try this with our Theme but at your own risk.
Regards, P-THEMES.
Hello, how i can reset purchase code, i have 2 codes. I need to reset all.
Hello, @edga480,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hey. I was using theme on a domain earlier but now not using theme on that domain anymore. I am putting the current license code in new domain but it says its already in the domain. how do i change to current domain
Please reset my purchase code
Hello, @denkolchak,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, how can i deactivate theme key when i delete everything from server?
Hello, @webnetmedia,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Architecture 2 Demo Footer field is organized in Porto / template builder / field. We put different language options on the site. The footer area remains fixed, we cannot arrange it according to different language options. How can we create a second footer field and add it to the other language option.
Hello, @csoylu,
Which plugin are you using for creating your site as Multilingual site?
Regards, P-THEMES.
I’m using a polylang plugin..
Hi,
Please go to Languages >> Settings >> Sync the post types and save it. If your issue will not solve then please send me the WP admin login details of your site through our support system so I will check and solve the issue.
Regards, P-THEMES.
hola, instale este tema en mi wordpress, https://www.portotheme.com/wordpress/porto/industry-factory/ ... he podido editar casi todo sin embargo no puedo con una sola imagen, y espero que me ayuden… la he buscado por todos lados pero no encuentro para editarlo…
https://genpishop.com/wp-content/uploads/2020/12/industry-background-2.jpgesa imagen aparece en todas las paginasque he creado… pero no puedo cambiarla por otra que ya hice en coreldraw… espero puedan ayudarme a ubicarla
Hello, @genpi,
You have to edit your home page and then edit the particular row, and go to Design Options and change the image from there as per your requirements as showing below:
Regards, P-THEMES.
I had activated theme on the wrong domain and now unable to use the theme on the new installation. Could you kindly assist?
Hello, @SimoneLoganathan,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I work with dropshipping and import the products via the alidropship plugin. Perfect integration. However, my supplier’s price and my product’s sales value are displayed. I would then like to know how to prevent my supplier’s price from being displayed.
Hello, @sambali,
Sorry to say that but we do not have any option in our Theme for this as this is coming from your site third-party plugin alisropship, so you have to check in the plugin setting, otherwise try with some Custom CSS for hiding supplier’s price as per your requirements.
Regards, P-THEMES.
Hey. I was using theme on a domain earlier but now not using theme on that domain anymore. I am putting the current license code in new domain but it says its already in the domain. how do i change to current domain
Hello, @ahmadbasit,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello, @ahmadbasit,
Please read and follow the instructions written in our Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 19/02/2021. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Dear p-themes support,
I have a problem with PORTO 6.0.6 and Contact Form 7 (5.4).
Basically:
-if I fill the form with all the fields and I click on SUBMIT I have no problems. -if I forget to fill one field and I press on SUBMIT then I get the validation error and then there is no way to fill it the missing field and SUBMIT the form.
The problem is not Contact Form 7 because it works properly with the default Wordpress Twenties theme(s)
Please try at this link: https://www.dragonflycv.com/contact/
Waiting for a way to fix the problem. Thanks, Francesco
Hello, @Francesco1984,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Problems configuring the port license on my new primary domain Hello, could someone help me … how do I get my license accepted again at my primary domain. I recently changed my hosting … wordpresss was also deleted … I had to download wordpress again in cpanel … consequently the port theme too, but the license is not accepted … inform me that I am stealing the license … which is already activated in my previous dom.
Hello, @leoportieri,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I installed demo content business 2 and the main menu is blue. I can’t change the back ground color. Can you help me ?
Hello, @delieric,
Can you please share the screenshot of your issue and the URL of your site as well so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Sure, check this out.
https://postimg.cc/4KJNstR5Hello, @delieric,
I asked you for the URL of your site as well for checking it on your site…
You can simply change it from Porto >> Theme Options >> Skin >> Main Menu as per your requirements and it is working for me as well.
So if it is not working for you then I have to check it on your site.
Regards, P-THEMES.
Hi, I found out that there is a problem with the accordion function in Elementor. I have figured out together with the Elementor support that this is a Theme issue. It also happens with all the plugins deactivated. After switching to a standard theme, the issue disappears.
This is a screencast of what happens: https://vimeo.com/533337193/b3090f152b URL https://www.meya-design.mx/
Hello, @derjanstein,
Thanks for your time, for testing this issue and providing us the video of the issue as well, I am forwarding this issue to our development department for testing it in deep and if finds the same issue then try to solve it with the upcoming update of the Theme, so please be patience for now and apologizing at the time for this inconvenience.
Regards, P-THEMES.
Good afternoon,
I would like to add an outline to the image grid thumbnails on my gallery.
How do I go about doing this?
Kind regards, Adam
Hello, @vulcanstudio,
You are using it on your site’s Home page, so please copy and paste the below-given CSS code to your site’s Home Page Custom CSS section by editing your Home Page, and check back your site after removing the browser cache.
.home .wpb_image_grid .wpb_image_grid_ul .isotope-item {
border: 1px solid red !important;
}
Regards, P-THEMES.
hi there!!!i m already have 2 licences, however i am trying to make porto carousel wcag compliant with no luck.is there any fix or tip?thank u
Hello, @kbelimpassakis,
I am sorry but I am not able to understand your issue properly, can you please explain it more clearly if possible with the help of screenshots and also with your site WP-Admin Login details via our support system so that we will directly check it for you on your site.
Regards, P-THEMES.
Hello, I am very satisfied with your work !! I already bought this template, and I ask you a discount for the second use if possible. Thanks a lot.
Hello, @achbarou,
Thank you so much for your kind words, but I am sorry to say that, we do not have such policy or discount on the Theme for now, so you have to purchase it on its regular price.
Regards, P-THEMES.
