Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi is it possible to create a mega menu like this web please see “BROWSE PRODUCTS” https://g2survey.com/

Hi,

Such vertical menus is not included by the theme. But, you can use the Ubermenu plugin. Flatsome is compatible with it.

Hi, I have some problems with UX Builder. if I change the home page (for example) not all elements are loaded and if I open the chrome console there are javascript errors. what can I do? thanks for the support.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

thank you. I sent a message. can i use elementor as an alternative editor? and I have all the functionality of the theme with elementor?

Complete checkout button not working!! Do you have a patch fix asap?!

Fixed! Plug in causing recaptcha error and disabling the checkout/complete button.

Hi,

Thanks for letting us know you’ve found the solution :)

Hi, it’s possible to have the same layout of the default blog’s list – with the title on top, the equal size of image and on bottom the category and the phrase “leave a comment” in the blog post with UX Builder?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I want to register, but I get the following error: “The token is valid, but the Envato user associated with it doesn’t seem to have purchased Flatsome. Double-check that you were logged in with the same user that bought Flatsome when you created the token.” I double checked but I am sure I used the correct login data. How to fix?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

A while ago we mentioned that your theme will not be able to pass the Core Web Vitals without installing Nitropack. You told me that this is caused by the flickity slider, which is used by the theme and that you will ask your Development Team for a workable solution. However I have not heard since. Is there a workable solution?

You also mentioned that they are working on the issue, but that is ongoing for almost a year, so I am not confident that this is ready before the Google update next month. https://github.com/metafizzy/flickity/pull/1150

Our websites have good speed and design and I am really happy with your theme. However the CLS on the product pages need to be solved soon, otherwise we are forced to install a new theme.

Can you please advise us on how to solve this?

Hi,

Please send your report by submitting a support ticket here. Ignore the auto-reply. I’ll inform you as soon as I get an answer from our Development Team. It’s impossible to track such reports in this comments area.

Hello

when user finish checkout and in order received i can’t see order details. how can i display order details ?

Hi,

It’s about WooCommerce, not Flatsome. Please check out this link.

Hello

My website currently shows 4 product gallery thumbnails.

Can you show all thumbnails that aren’t the slider method?

I have to show 10 thumbnails.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, how soon will there be an update for woo 5.2 outdated templates or so?

Hi,

There is no outdated template files in Flatsome v3.13.3. Please check if there is any outdated template files in the child theme folder. You can see them in WooCommerce>Status>Tools>Templates -> Overrides.

hi, This was few weeks a go but still no fix with the new update!

Can you stop opening the off-canvas sidebar after a product has been added? Shop pages (Not for single product page) I know that there is a option for that.

Is this a part of support or custom work?

Thanks,

UXThemes_Support Hi,

Did you try to disable the “Open Cart dropdown when product is added to cart” option in Flatsome>Theme Options>WooCommerce>Product Page?

samenvatoacc No this doesn’t works on shop/ categories pages! only for product page.

UXThemes_Support We’re going to make that option work globally in the next release.

samenvatoacc Great. thanks

samenvatoacc 14 days ago Flag Hi, Still No fix after update today!

Hi,

A new mini-cart reveal global option has been added in v3.14.0. v3.13.3 was a minor release with some quick fixes.

Hello! I’m using flatsome in an e-commerce and i’m loving it! And although there are lots of options, there’s a particular one that i’m looking for but don’t know how to manage: i’d like a widget area (column) on product page, but that area is only in the right of PRODUCT DESCRIPTION.

There’s an option in layout to have a column in the product page, but today this option involves also the “buy box” area. I’d like to keep that area as it is, and have the column only bellow (as i said, to the right of product description). I know it’s some simple css code to do that, but i really couldn’t handle it myself. I hope you can help me!

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi guys, how i can add some shortcodes in the text field/box. When i try to add it i just see the code insted the right result

Hi,

Please add the shortcodes in “Text” mode instead of “Visual” mode in the text editor. Probably shortcodes are wrapped by “pre” tags which shouldn’t be.

Hi and thank you for your reply. That’s what I was trying to do but I can’t find the way to set the text editor in txt mode, i didn’t see any visible option to change it

No any help about that?

Hello, could you add elements from different demos? And also is it possible to add more featured products on the front page? Like the product of the month, seasonal offers and so on.

Hi,

You can mix elements on a page from different demo pages and also from Flatsome Studio.

Featured products is a WooCommerce feature, but it doesn’t have such options like product of the month or seasonal offers by default. You can code it manually or display those products just by selecting them manually (custom product selector) in UX Builder.

When using the Products item in the UX Builder the Order by options to show the products are limited to ID, Title, Name, Published Date, Modified Date, Random, Comment Count and Menu Order. But not Price? How can I show the products ordered by Price?

Hi,

The price meta key is not included among the orderby options neither by Flatsome nor by WooCommerce by default.

You can submit a feature request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

I think the best default to show products ordered by would be price. Standard WooCommerce pages do this (can be change with a setting in Flatsome…), but this UX Builder element does not use this setting?

Will shoot a request in. Thx

Bug Report:

Once the single product page is loaded, try to scroll up and down a bit faster than usual. What you’ll notice is that the product images in lightbox disappears. At times the gallery disappears and at times the images.

This has been going on for some time and I wonder if you have any solution for the same.

Ticket #133844

Hi,

We’ve received your bug report and forwarded to our Development Team to check.

Thanks for your patience.

Thanks. There is a conflict with a plugin. After 3 hours of debug, the issue can be pin-pointed to this plugin https://wordpress.org/plugins/simple-job-board/

On activation, it is causing the .flickity.viewport to disappear when .is-pointer-down - WC single product page Gallery images.

Your help to resolve this would be appreciated.

Hello, always when Im going to save my updates with the UX builder, my memorie ram from my hosting exploit to max. But the problem is with the instagram widget, exploit the memorie ram

Hi,

Can you submit a support ticket here?

I’m going to post this again because I never received an answer from your team a week ago. The sticky product layout overlaps the tabs and content below the product. This includes the Add to Cart button. This is a problem stemming from the theme itself.

Hi,

Your ticket #133537 was forwarded to our Development Team to check.

Thanks for your patience.

Will someone from your team please respond so we can look into this? This is an issue with your theme. I have all plugins deactivated except for WooCommerce.

This is the 2nd time in 2 weeks I’ve reached out without any assistance. I don’t have extended support, but since this is an issue with the theme itself I think this is something you should look into.

Hello,

Is there a way to change the text of the “quick view” button on the product catalogue page?

Thanks in advance!

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I bought this theme. I installed for the test website and it worked, but when I installed it for the main website, there was an error in the purchase code. I hope Flatsome supports me. My English language is bad, so sorry for this!

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello, You can change the options so that when you register it does not redirect to the home and instead it shows a message

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