23248 comments found.
Hi, how do I reset the license, my code still attached to a website that I am not using, could you please help me with that?
Hello, @Wolfsbane,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi, we would like to have an other menu when our menu becomes sticky, is it possible ?
Hello, @ilovetablette,
No, Sorry to say that but this is not possible, the main menu will always become the sticky menu, this is the default functionality of the Theme.
Regards, P-THEMES.
Hi! Give me please porto theme archive version 6.0.5. Thanks you
Hello, @Dalimir ,
Sorry to say that but you can only download the very latest version of the Theme from Envato, this is Envato policy and you may wish to confirm from them and for old version you are talking about, please contact us via our support system, so our experts will help you if possible.
Regards, P-THEMES.
Hello, im using the slider carrousel feature in my homepage, and I see this uses the OWL plugin. It happens that I cannot selec links or buttons inside the slide. Its always targeting a main div. How can I fix this? Thanks
Hello, @smartKISS,
Can you please contact us via our support system with your site WP Admin Login details, and with small video clip of your issue explanation so that our experts will check and help you out in solving your issue.
Regards, P-THEMES.
Hi There,
I hope you are doing well
I am using Porto Products element. And I am going to show more than 300 products in Grid view. Is it possible to add Pagination to that element?
Best Regards
Bashar Jarah
Hello, @Beshoj,
You have to edit the Porto Products element and set the Pagination Style as Default as showing in the below given screenshot:
Regards, P-THEMES.
That’s nice but, can I apply it on Porto Product Attribute Element?. Because I want to show all products from a specific attribute.
Hello, @Beshoj,
No, sorry to say that but this option is not available in Porto Product Attribute Element, so this is not possible with Porto Product Attribute Element, This requires Customization.
Regards, P-THEMES.
Ok thank you very much. How can I use my YouTube video as a background for a row?. I added the youtube link but it is not working
Hello, @Beshoj,
Please watch this video I have created for you that how it works: https://streamable.com/27yhtu
Regards, P-THEMES.
Hi, is it possible reset my purchase code? Becz currently we r switching to new domain, appreciate if you could help on this.
Hello, @certong,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
yeaa, thank you so much 
You’re Most Welcome!!!
Hi,
I have imported the Porto shop 35 demo but in the mobile menu of the All Department mega menu, variation 1, variation 2 e.t.c are being shown which should not be the case
on desktop, they get hidden automatically but not on a mobile screen, how to hide them on a mobile screen too?
screenshot: http://prntscr.com/11nue4z
Hello, @Glosoft,
If you will hide/remove those variations Menu items then you will not be able to click and open the sub-menu in it… is it make sense?
Regards, P-THEMES.
can add tiktok in social media because its not available
Hello, @ebawadikji,
Sorry to say that but this is not possible for now, as there is no such option in our Theme for it, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at or hire a developer.
Regards, P-THEMES.
when i download Porto Functionality give me faild how i can fix this problrm
Hello, @ebawadikji,
Please make sure that you are using the very latest version of the Theme. If yes, then please go to Appearance >> Install Plugins and Install and Activate the plugin from there, I am sure you will not finds this issue anymore and if yes then please contact us via our support system with your site WP Admin Login details so that we will check and help you out in solving your issue.
Regards, P-THEMES.
hey i want to use my license it told me not allowed you are used in difrent name but i am change my name of web in used in same word press
Hello, @ebawadikji,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, one of my clients using this theme is having issues where this review function does not work, when they hoven on any of their 1000 products it shows a black background with white text “0”. Everything is on latest version tried downgrading and upgrading too. Are you aware of this issue?
Hello, @johnwillz94,
Sorry to say that but we do not face such issue with our very latest version of the Theme, That issue must be on your client site only, please ask your client to contact us with Theme purchase account and purchase code via our support system so that our experts will check and help him out in solving his issues.
Regards, P-THEMES.
Thanks
Hello. Very nice work. I have succesfully installed the template and imported the demo, but I have one problem. The site doesn’t appear as it should on mobile, even though it appears perfeclty good on desktop or in the console emulator. Thank you
Hello, @marinos339,
Your site is on Maintainance Mode, so can you please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hello, how can I remove the caps lock from the main menu and footer? (I write title “Test”, but it turns out “TEST”)
Hello, @max_z1,
For Menu, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .main-menu > li.menu-item > a {
text-transform: capitalize !important;
}
For Footer, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#footer .widget > div > ul li {
text-transform: capitalize !important;
}
Regards, P-THEMES.
Thanks, it helped for the menu, but didn’t help for the submenu
Hello, @max_z1,
For Sub Menu, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .main-menu .narrow li.menu-item > a {
text-transform: capitalize !important;
}
Regards, P-THEMES.
Hello. I am really trying to make the homepage as you see here: https://www.portotheme.com/wordpress/porto/elementor/shop40/
I can upload that demo no problem. But I am having a problem with the navigation. Can you please tell me how i can have that homepage with the sidebar nav and the top bar like you have in the demo?
I only see one sidebar navigation in the options, but when I do that, the whole page is acting wonky. You can see it here:
On the page right now, I didn’t add the sidebar nav header because it was really messed up.
Hello, @carson2202,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
I cant add my theme to my new domain. I had it installed on another domain which I never got to use and is inactive.
Hello, @blux89,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello, please I reinstalled your theme on my website and I’m having bugs while changing colors in header and I have other bugs in newsletter form. I already had the same bugs and you helped me with them but whenever I try to use the theme I get the same bugs !
Hello, @ilyas_elad,
That might be the cache issue, please read and follow the instructions written in the below-given article, I am sure it will help you in solving your issue, and if not then please contact us via our support system with your site WP-Admin Login details so that we will check and help you out in solving your issue.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
I sent you through your page a few pre-sale questions regarding your theme and got no response.
Hello, @yogevmaman,
Please ask your pre-sale questions here…
Regards, P-THEMES.
On a single product page: - Is it possible to add custom fields, and build a product page with the same custom fields, in different positions on the page, in a different design, using a page builder? - Is it possible to replace the “Add to cart” button with the “Order now” button that will refer to a different URL (any other page product) or will open an order form in IFRMAE in POPUP?
In the GRID display of products on a category page, - Is it possible to design the grid (all without exception) in terms of structure, data to be displayed, add and / or remove custom fields, etc.?
Is it possible to add custom criteria for product filtering?
Hello, @yogevmaman,
1. You can not put the Custom Fields on the Single Product page, as there is no such option in our Theme for this, so you have to try with any third-party plugin which better meets your requirements.
2. No, Sorry to say that but this is not possible as there is no such option in our Theme for this, so this also requires Customization, OR you can try with any third-party plugin which better meets your requirements.
3. You can try with Custom CSS for removing the Custom Fields.
Regards, P-THEMES.
this template doesn’t fit into the woocommerce dimensioning package I bought ! please if you can’t make this total figure ! if it’s not compatible, I want to return it.
https://wallaplus.com/product/geometric-modern-damask-shapes-and-lines-themed-wallpaper-peel-and-stick-wall-sticker-minimalistic-scandinavian-design-removable-wall-art/look at the product the total figure does not appear ! but I enter the width and height ! the total doesn’t come out in the total figure ! he only writes when he goes to the basket !
s there a setting for this ? he works at other templates!???
Hello, @arasduvar,
Sorry to say that but we have not officially tested the particular calculator plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services or hire any developer.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
Hello, after updating wordpress 5.7.1 and woocommerce 5.2.2 the following error occurred:
“Your theme (Porto) contains copies of outdated WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions for correction:
Update your theme to the latest version. If no updates are available, contact the author of your theme asking about compatibility with the current version of WooCommerce. “
Opening the link to check, the following options appear: 1 porto / woocommerce / cart / mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0, two porto / woocommerce / checkout / form-pay.php version 3.4.0 is out of date. The core version is 5.2.0, 3 porto / woocommerce / checkout / review-order.php version 3.8.0 is out of date. The core version is 5.2.0,
Could they update to the latest versions?
Thank you so much.
Hello, @elissoncosta,
WooCommerce 5.2.1 has been released only a couple of days ago, and we already tracked it. The latest Porto version 6.0.6 is already compatible with the latest version of the WooCommerce, but only a couple of template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.
And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto
Regards, P-THEMES.
