28307 comments found.
Trying to get support but email sent saying ticket closed right after submit. We have auto responder on. Please help.
Hi,
I checked our system and saw there is one active ticket. You got an auto-reply for another ticket sent over direct email which is not verified by our system. You’ll get an answer for the active ticket.
Hi, I cant find a solution to change the “Call Us” string when using phone call shortcode and on social follow parts. Is there an option for translate this?
Best regards
Hi,
You can translate it via Loco Translate plugin. Don’t forget to click on the Sync button before searching the string.
is it possible to change search AJAX result to be a non AJAX on a new window?
Hi,
Yes, you can disable the live search feature. Current page is redirected to the search results page automatically when it’s disabled.
How do you make a mega menu responsive? We are not able to click on the menu items on an iphone? https://wibehavioralhealth.com
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, we are having issue, i tried chrome – safari – firefox , all in both modes, normal and incognito mode
clients adding items to cart, but they get cart is empty https://ibb.co/S7CtxJwI have diabled all optimization- caching plugins, – pause cloudflare,
but this error still there,
and in the mobile, the same issue but with long header seee the video https://streamable.com/hh8os6 and on safari , same issue with long header https://ibb.co/Lxvn0yhPlease advise ASAP, we are having this issue while we are running campaigns, clients complaining
Thanks
Please note that, when i activate another theme , cart works fine, the issue is with flatsome theme we use the child theme
Hi,
Can you submit a support ticket here?
We are still struggling with the CLS on our mobile product pages, which is caused by the Flickity-slider. We have been trying to get a solution 3 weeks ago and 8 days ago again on this forum. You have asked me to write a ticket and ignore the auto reply. We did that and waited for 8 days, but we still have no answer Can you please reply to us?
Although we are happy with the theme, we are unable to pass CWV on the product pages due to this.
Hi,
It’s not only about Flickity. Google Chrome Team is also working on the CLS bug of Chrome.
https://chromium.googlesource.com/chromium/src/+/master/docs/speed/metrics_changelog/cls.mdHello, I have several pre-purchase questions about the Theme. I don’t know if you can clarify. From what I see some customers in the complaints, can not put pagination to the blog, both direct customizing the theme and in the UX Theme builder (the pagination does not come out when you insert the blog post on a page), I am very interested because I need it on the pages. Before buying this theme, I wanted to clarify whether it is easy or difficult, I do not want to complicate me to consult the technical service. I am between you to buy it or the Porto theme (as far as I can see in their demos they have the page layout in the blogs). I need a hybrid of blog and shop, that’s why I need a big customization in the blogs. Best regards
Hi,
The default Blog pages already have pagination as you can see on this demo page. There is no pagination if you want to display “some” posts on a “page” with the blog_posts shortocode. Those are totally different.
Hi, is this documentation ( https://docs.uxthemes.com/article/351-paymenticons ) still valid for the current version? I am not succeeding on adding a new svg icon. Thanks.
Hi,
Yes, it’s still valid. Please submit a support ticket here if you have any problem with the icons.
After opening Menus from Appearance > Menus, then trying to browse to a different page, it will pop up the alert saying “Changes you made may not be saved.” even if you haven’t made any changes. But, when I use another theme this does not happen
After opening Customize from Appearance > Customize, I make a change and click the Save button and then trying to browse to a different page, it will pop up the alert saying “Changes you made may not be saved.” even if you even saved the changes. But, when I use another theme this does not happen
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hi I want to show categories that have no products, I’ve tried different methods online where i’ve entered code on PHp child theme but no luck. Can you help? Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Does this template work with the “AD INSERTER” plug?
Hi,
We haven’t tested that plugin yet. But, you can join our official Facebook Community and get the opinions of our users (+28K) about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
Hello! I love this theme and have I have read many great reviews about it. I am very interested in buying it.
The only thing that is a bit of an handicap is the lack of full compliance with the new Google Core Web Vital, as pointed out by many other users.
So my question is: are you issuing soon a release that improves it?
Have a great day!
Hi,
The only Flickity (slider module) has CLS problem and our developers are working on it.
All right, looking forward for it then 
Thanks!
Hello, I’ve purchased your theme about a year ago. It’s certainly amazing, just one thing could be massively improved: the new Core Web Vitals compatibility. When are you releasing an update that rocks that benchmark as well? Thanks mates!
Hi,
The only Flickity (slider module) has CLS problem and our developers are working on it.
Hello, i have a problem with your themes lazy load and Ajax Load More images not loading after the ajax call is made.
is there a way to use your ajax infinite scrolling with elementor?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
How to create pagination at the bottom for Wordpress blog post page?
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Quick question, with logo in center how do I split nav on left and right side if I can only set Main Menu to one side in Header builder??
Hi,
Can you submit a support ticket here?
Hi, I have asked 3 questions and no replay I hear. Can I ask somebody to answer me here? 1.In the mobile header from the left I see hamburger menu, logo and cart. Is is possible to add account icon next to the cart icon? 2. Where I can find an option to erase social icons from the top bar? 3. in the top bar there is a sentance “ADD ANYTHING HERE OR JUST REMOVE IT…”, where can I edit this element? Regards, Piotr
Hi,
I can’t see any ticket sent from this account. Can you submit a support ticket here?
Our support team will be happy to assist.
Can I use a flat icon instead of an account icon?
Hi,
You can change the icons via custom CSS.
Hi, how to make a sticky sitebar on a page, a blog sitebar is sticky, but not on a page. Thanks!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Is it not possible to redirect users to a specific page after they register a user through the My Account page? I have made up a code that works with other themes but somehow not in flatsome.
- Redirect users after woocommerce registration */
function filter_woocommerce_registration_redirect( $var ) { // make filter magic happen here… return get_page_link(27); // 27 id page id. };
add_filter( ‘woocommerce_registration_redirect’, ‘filter_woocommerce_registration_redirect’, 999, 1 );
Hi,
Please try this snippet:
add_filter( 'woocommerce_registration_redirect', function( $var ) {
if ( !empty( $var ) ) $var = get_page_link( 89 );
return $var;
});
Nothing happens when I add just that snippet. See here: https://kraesb2b.dk/min-konto/
Oh, just to be clear, I only added the snippet you sent in the functions.php nothing else. Should it be combined with any of my code from above?
I tested the snippet, it works fine. Can you try to run it via the Code Snippets plugin as WordPress and WooCommerce suggested?
So I tested and the issue is that your code doesn’t work with the “Approve New Users”. So our site is set up so that we have to approve new users before they are added.
Probably, you use a plugin for that. Please contact the author of the plugin. They might already use a WooCommerce filter hook for the redirection.
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